Reporting and Analytics
Discussion List
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How to Change Cell (ExtensionReportCell) after get Cells using rows[0].getCells()Please Help-me 😥 After getting rows in "addExecutorCallback" how do I change the value of a cell that is in the "ExtensionReportRow" object? I need change value in cell …Richard J Algarve 51 views 3 comments 0 points Most recent by Patrick Breidel-Oracle Reporting & Analytics for B2C Service -
What is a good deflection rate?Summary: I'm trying to get an idea of good deflection rates for SmartAssistant, Answer Effectiveness, and Self-Service rate. Content: Our Answer Effectiveness seems to h…RyanMCole 63 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
Is it possible to print one record per page in BUI?Summary: I have a report with a number of columns that we display in "record" format rather than "tabular" format as the required layout for the end users. In Agent Desk…Craig Hevey 21 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Can you view Answer Usage by SLA?We're looking for a way to review answer usage by users based on the various SLAs in place in our customer portal. An SLA is given to a customer based on the product(s) …Lauren Wiedt 71 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
Tasks by Creator/AssignerWe have a requirement to show all of the open tasks created by a particular user. In this case, the managers must be able to see which of the tasks they created/or assig…ptolbert 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Query to fetch the internal transfer details from financial orchestration flow in fusionHello experts, Need a advice on how to fetch below details. Query to fetch the internal transfer details from financial orchestration flow. Thanks RipendraRipendra Kumar-Oracle 23 views 1 comment 0 points Most recent by Deepak Pai-Oracle Supply Chain Financial Orchestration
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HCM utilization reportSummary: Content (please ensure you mask any confidential information): Hi, do we have an Out-of-the-box report for HCM utilization - meaning: How many users logged into…sharon bloch 21 views 1 comment 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
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Table to get BICC job schedule detailsHi Team, I am looking for any table where i will get the BICC Job details for completed or Running.vikram khengare 160 views 2 comments 0 points Most recent by Prabha.R Oracle-Oracle Reporting & Analytics for Fusion Service
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Incident Attachment Audit Log?Summary: Is it possible to tell if/when an incident attachment was downloaded/accessed? Content (please ensure you mask any confidential information): We have a situatio… -
How to use ojDialog to display a message through a report analytics extension?Hello Community, I need to display an alert or messageBox to inform the attendant if the items they selected in the report are not valid to be processed by the add-in. H…Richard J Algarve 51 views 1 comment 0 points Most recent by Sreedev S-Oracle Reporting & Analytics for B2C Service
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I need to stop sending scheduled report if the report is emptyI have scheduled a report which is a error log. So that some days there might be empty report as there is no error. So that we need to stop sending scheduled report if t…Meera Saseendran T 13 views 4 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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how to track private note send or not in a reportSummary: I need to create a report for tracking the private note. There is an issue of private note is not sending. So I need to create a report for tracking private is …Meera Saseendran T 31 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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How to pull the report of the most searched phrases in chatbotHi Team, Can I get a chatbot report on the most searched phrases?& Have we made any changes to the chatbot since go-live? Thanks, AparnaAparna _ Mulluri-Oracle 21 views 1 comment 0 points Most recent by Dave Mor-Dev-Oracle Reporting & Analytics for B2C Service
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Custom report for agent productivity using Agent Transactions and Incident SourceSummary: Hi, I have been tasked with creating the below report. The theory behind it is as follows: Scope: CS teams Productivity per person is shown based on actual cont…
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Display Attachments in ReportSummary How to display Incident Attachments in a ReportContent We have this requirement for creating a debrief Report following a scheduled work order (OFSC) which also …Ionel Chiujdea 68 views 5 comments 2 points Most recent by User_ZC8D6 Reporting & Analytics for B2C Service
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Saved Search AnalyticsIs there a way to get details for the Saved Searches that have been created by end-users? We'd like to see the Name of the Saved Search, when it was created, who created… -
count multiple customer replies in a rowSummary: I am trying to make a report column that displays the LATEST count of customer replies. Content (required): The aim of the report column is to see if incidents …
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report on BUI vs .Net loginsSummary: Is it possible to display whether a user login came from BUI vs. the .Net console? Content (please ensure you mask any confidential information): I've searched …
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Is it possible to add the Agent Browser User Interface Account Authentication field to a report?Summary: Is it possible to add the Agent Browser User Interface Account Authentication field to a report? Content (please ensure you mask any confidential information): …
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Combining Conditions for column definition expression in Analytics ReportI'm facing a challenge in Analytics reports while trying to create a column definition expression that combines multiple conditions. I have two distinct expressions for …jaliya sampath 51 views 2 comments 0 points Most recent by jaliya sampath Reporting & Analytics for B2C Service
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Is there a way to undo changes within reports?Summary: Is there a way to undo changes within reports? Content (please ensure you mask any confidential information): I'm wondering if there is a way to undo the most r…kerry walker 22 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Data Model stuck and need to rerunSummary: We have a report that generated only the deleted record but for the new and changed record it was not included in the file. However when I rerun the data model …Cristelle Rose Sampang 3 views 3 comments 0 points Most recent by Prasanth Senthivel-Oracle Reporting & Analytics for B2C Service
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Report Incident Grouping by Servicing TimeHi all. I have a report that groups incident by servicing time (using the inc_performance table and appropriate interval type filter). Using the formula if(inc_performan…Lucas Zuzarte 32 views 4 comments 0 points Most recent by Lucas Zuzarte Reporting & Analytics for B2C Service
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Help with report chartsSummary: Looking for help utilizing charts in a report Content (please ensure you mask any confidential information): I'm wondering if anyone can point me to a video tut…kerry walker 12 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Finding Contacts, not attached to any incidentsContent Over the time we have collected thousands of contacts through them contacting us and thus creating incidents. As part of the data protection we have been seperat…User_2025-01-29-21-23-47-181 54 views 5 comments 2 points Most recent by Darsen Prasad Reporting & Analytics for B2C Service -
how to calculate business days in the incident levelSummary Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For…Muthulakshmi 24 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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ORACLE_SERVICE_CLOUD_Extensibility - How to execute a funcion after report load in BUI?Hi Oracle Community, How to execute a funcion after report load data in BUI ? I need to change value after report data load in analitic extension ThanksRichard J Algarve 41 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Are there any report to extract knowledge advance article ?Hi There, I am wondering if there are any reports that I can use to extract knowledge advanced articles created by all authors. I try to look through all the tables in t…Vincent Lin 62 views 5 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service -
Profile/Fill Inbox Report?Content Is it possible to generate a report listing all profiles and their assigned Fill Inbox queues? What table contain these queues? Thanks, Version OSC Feb 2015Joe P. 52 views 6 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service