Reporting and Analytics
Discussion List
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Stop incidents duplicating when joining to threadsSummary: I have a basic queues report counts the volume of open incidents by queue and date. It has a drill down filter that then lists the incident in detail its ref an…spence_abcd0109uk 51 views 7 comments 0 points Most recent by spence_abcd0109uk Reporting & Analytics for B2C Service -
Sorting the actual filter view?Is there a way to sort the actual filter view, so the checkbox/selections are in A-Z order. For example - I have a QUEUE filter - I want the queue list in the All Items …Joe P. 21 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Report to show periods where no Chat agents were availableSummary Trying to identify gaps in Chat agent availabilityContent Hi, I'm trying to find the easiest way to find periods where there were no Chant Agents in Available st…User_2025-02-03-17-31-49-785 17 views 1 comment 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
using inc_performance type=7 gives duplicate rowsSummary: When adding the first closed date from the inc_perf table to my report, I get two rows for every solved incident, one with a closed date and one with no closed …
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Data type - HTMLSummary: We have a field with long description and the data type set as 'html' in the column properties , so now in the dashboard that field is displaying the data corre…
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Access Custom Reports using REST/SOAP APIContent Can we access custom reports using REST/SOAP API? If so, please provide us some documentation on the same. Version Service CloudUser_2025-02-03-17-12-58-131 50 views 3 comments 1 point Most recent by Dave Mor-Dev-Oracle Reporting & Analytics for B2C Service
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how to resolve usage of function count() does not include requested usage - filterSummary: how to resolve usage of function count() does not include requested usage - filter Content (please ensure you mask any confidential information): I am receiving…bosun 13 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Reporting Time Between Chat EventsContent I've been tasked with creating a report to isolate the number of chats where there is no post by the end user within a minute of the agent interaction beginning.…User_2025-02-01-08-26-22-513 25 views 2 comments 0 points Most recent by OBerg Reporting & Analytics for B2C Service
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Sending Customer Statements via API or SOAPSummary: Mass sending of customer statement of account to selected list of random customers. Similar to mail merge Is there any API or SOAP that can be used to call Stat…Giri Venkatesan 22 views 3 comments 0 points Most recent by Giri Venkatesan Reporting and Analytics for ERP -
how to create multi edit reportSummary: I need to create report for editing a contact of a incident. For that I need to enable that report with multi edit. How to do that? Regards, MeeraMeera Saseendran T 12 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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how can i report on all the web pages including answershow can i report on all the web pages including answers possible on a site, along with the URL to reach it?spence_abcd0109uk 2 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Table to check charges on field service work orcderHi Team, We need table to check the charges details on the field service work order. Please find the below scrrenshot.
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How to get a count of the knowledge articles currently available in Knowledge AdvancedSummary: I need to get a count of the knowledge articles currently available in Knowledge Advanced Content (please ensure you mask any confidential information): Version…Meera Saseendran T 4 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Exported incident subject limited to 60 charactersSummary: Exports truncate the subject field to 60 characters, but the data dictionary and incident workspaces allow more. Content (please ensure you mask any confidentia…Kurt Helfrich 21 views 1 comment 0 points Most recent by Kurt Helfrich Reporting & Analytics for B2C Service -
I need to track email sent activitySummary: I have couple of invalid email adresses. I need to create a report which shows incident list which sent emails to these invalid emails. Content (please ensure y…Meera Saseendran T 11 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Filter report to include "No Values" or "NULL"Content I wish to filter my report to include all contacts who have provided either their first name, last name or neither. That is how can I filter my report to include…User_2025-02-03-18-43-35-949 59 views 6 comments 1 point Most recent by Ramesh Reddy Kandula-140795 Reporting & Analytics for B2C Service
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Contact Login ActivitySummary I am looking for a report that would detail the login activity for contacts that would be used in a number of different ways.Content For example: * A version of …NDKoze 97 views 7 comments 0 points Most recent by Craig Hevey Reporting & Analytics for B2C Service -
A report which shows incidents with latest updatedSummary: I need to create a report with incident details. The user needs to see the latest queue change happened. I can see multiple records with one incident as queue i…Meera Saseendran T 22 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Report for Profiles with Single Sign-OnContent Is there a report or is there a way to report on what profiles have Single Sign-On?JLFolkman 104 views 12 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Calculation of TATContent Hi, I need to create a TAT report considering the below 2 points. - Timer to start calculate when the status is tagged as "In Progress"- Timer to stop when the s…User_2025-02-03-22-07-33-802 40 views 12 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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how to extract a report for sso and non sso profilesSummary: I need a report for finding sso profiles and non sso profiles. How to create that? Also which is the field for finding last login date for a staff account? Cont…Meera Saseendran T 31 views 2 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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AnalyticsReportResults REST API 10,000 Row LimitSummary: Hi all, Not entirely sure if this is General Technical due to APIs or Reporting & Analysis since its report based but, anyways.. We are looking to generate some…James Branston 113 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
Can you add smartsense to an incident report?Summary: We'd like to add smartsense to our queues report so we can see the customer sentiment before we open an incident and then be able to address the angry customers… -
Hidden reports and how to run themSummary A small how-to on how to run hidden reportsContent Your OSVC instance has (depending on the version) 240+ hidden reports. If you are like me and always wondered …Sebastiaan Draaisma-122509 203 views 7 comments 10 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Optimizing view failed - Error running report - answers.map_prod_lvl1_id breaks itSummary: Hello, We are experiencing issues with all report using answers.map_prod_lvl1_id. Our goal is to simply display the answers created in a specific period of time… -
"Processing view failed" error on reportContent I have a report where I have a column which is a concatenation of text and fields and one if statement, so essentially running a bit like a merge. It was all run…Ineke Clewer 49 views 15 comments 1 point Most recent by Ineke Clewer Reporting & Analytics for B2C Service