Configuration
Discussion List
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How to hide technician sub inventories from displaying on the Resource Tree?Summary: Our Dispatch Center console displays several Technician Sub inventories. Is it possible to hide or not display these technician sub inventories on the resource … -
OFSC Customization CapabilitiesHi Team, We have the following requirement from client:- The requirement says the dispatcher should be able to search for an account and open all activities coming under…Anusree Sahadevan 66 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service
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Can we add cc in emails send from OFSC and can calendar invites be sent?Hi Team, We have a requirement wherein we have to send emails to Field Engineers as Calendar invites with a person in cc. is there any way to achieve this OFS Message sc…
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How does Access Schedule Works in OFSC? Will that have an impact on Routing?Hi Team, I came across a standard activity field Access Schedule which lets us choose access hours and exception day. I was wondering does routing assign the particular …
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Can we clear the data in a field based on another field value in OFS Activity Details screen?Hi Team, We have the following requirement: There will be certain Read/Write fields in the standard Activity Details screen with data present. On click of a check box th…Anusree Sahadevan 46 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Some button not showing in the inventory gridI can see only add to resource but cannot see the others (add to install,add to deinstallled,add to customer)
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When adding activity to work schedule its showing only internal activity while there are customerSummary: When adding activity to work schedule its showing only internal activity while there are customer activities. Code Snippet (add any code snippets that support y…
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Time slot selected 3 PM When adding activity but by default is coming 12 AMTime slot selected 3 PM When adding activity but by default is coming 12 AM in the dispatch consoleNader_Sayed 47 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Calling _sendPostMessageData method two times, on a single submit buttonSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): If we want to call _sendPostMessageData method two times on a single sub…
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How to change the style and color of a property in the Edit/View activity screen?Summary: Content (required): Hello good afternoon community; I want to ask you if there is a way to change the style, font, color of a property value in Edit/View activi…XUM TECHNOLOGIES 96 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Show Required Inventory Installed or otherwiseSummary: Question: Is there a way to send to a custom activity property the number of required inventories on an activity and list which action took place with that requ…
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Message Scenario that is trigerred when Stop Travel is choosenSummary: I want to set certain values when a user selects stop travel option using the standard stop travel option. can you please let me know the message scenario that …Rohine Devi Dhanasekaran-130953 58 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Customising En Route Screen and Stop Travel ScreenSummary: We want to add additional fields to the En Route Screen and Stop Travel Screen. I am not able to see this Screen visible in the application. How can i see this …Rohine Devi Dhanasekaran-130953 54 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Default refresh rateSummary Default refresh rate for all usersContent Please can I set default refresh rate for all the users or each user has to do it by his own? Please review attached sc… -
Does the "Allow update activities & offline sync after overnight..." affect Daily Extract?Summary: In 'Configuration' > 'Business Rules' we are considering setting a value for "Allow update activities & offline sync after overnight..." in order to allow more …Marc Arseneault 36 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Where are the Oracle Field Service 23A Release NotesSummary: Where are the Oracle Field Service 23A Release Notes Since the migration to My Oracle Support in March 2023 finding release notes for Oracle Field Service is, t…Danny Williams 59 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Work Order Field MappingSummary: How to configure conditions in Field Service Content (required): RE: Oracle Fusion Cloud Service: Integrating Fusion Service with Field Service Page 71 of 86 (A…
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"User Type" Not an Allowed Property on Condition for Activity HintSummary: I am trying to configure the "Start" buttons behavior differently for UT1 vs. UT2. I was able to add the correct conditions to the "Edit/View Activity" screen b…
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Message Scenario launch condition when customer submits WMT Score/FeedbackSummary: Is there a message scenario launch condition that we can use to setup (for example) an email notification when a customer submits a WMT score and/or feedback? C…
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How to create popup dox if user tries to leave the page without saving the changes made in plugin?Summary: Content (required): How to force the user to click on save if some changes are made in a plugin but user forget to save changes and without saving tries to leav…
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How to book an activity but not auto asign to a technician?Hi, We have a requirement that Technician should be able to Create Activity from the current activity they are working on. We are using Book Activity for this purpose. B… -
OFSC Instance cloning possibilities.Hi Team, While do an instance clone in OFSC we can choose to clone either configurations only or configurations and data. If my understanding is right, even if we clone …
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field validation not runningSummary: The required field seems is missing validation Content (required): As the below indicates, the Causal Part is a required field, same as the rest of the three, b… -
How to change a Glossary entry on OFS ?Summary: We'd like to modify a glossary but unable to do so since we do not see option to modify it. We only see export button. We'd like to ask assistance in checking t…Renato Kermentz-Support-Oracle 56 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to configure popups for emergency activities in OFSC?Summary: We are working on "emergency response and repair" use case where in we are trying to configure popups for emergency field activities coming in. Content (require…Juan Cruz-Support-Oracle 58 views 1 comment 1 point Most recent by Juan Cruz-Support-Oracle Field Service -
Is there a way to set a property to null each time an activity is created?Summary: Property reset upon activity suspension. Content (required): Please see the attached doc for an explanation. Version (include the version you are using, if appl… -
How to create a report of user types settings?**This post was created as part of a How to Service Request (SR) Summary of the question: We need to create a report including all the user types in the OFS environment …Gustavo Guarin-Oracle 26 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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Application refresh that should not clear the message errorSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there some way to configure some type of Application refresh, or if …
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Is there a limit to the number of properties that can be added to 'Activity List View Columns'Hi Team, I would like to know if there is a limit in the number of fields that can be added in the activity list view. Also is there any way we can customize the list vi…Anusree Sahadevan 46 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service