Configuration
Discussion List
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Sales campaings are going to disappear from OSC?Summary: I have been trying to review the documentation of the sales campaigns section, but I can't find any specific documentation for this section. Some weeks ago I ma… -
How to remove resources in activity using script in Oracle Sales Cloud?Summary: Hi Team, We need to remove a resource from activity resources using groovy script in Oracle Sales Cloud. We are trying to find the collection of the activity re…
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Create a routine and run itSummary: Create a routine and run it Content (required): Hi, I have created a routine and would like to run it. How can I do this? Thank you. Version (include the versio…
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You can make the Qualifications in Leads non-editable, for the Sales representative roleThe client wants to make the lead qualifications for some roles non-editable. This is possible?
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Can we create an org chart of contacts in Oracle Sales B2B?Summary: We have a requirement to create an org chart of our contacts that are added into our CRM. Our sales team found another tool that can do this, but we need to do …
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Control access to the Workspace module so that a role/user cannot delete opportunitiesSummary: It is possible to control the access to the Workspace module as it is evident that a user can delete opportunities. How can we control the actions button in the…
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How to change Accept to Accepted LOV in Appointments CX Sales Mobile?Summary: When a user is invited to an appointment and views that appointment on their mobile app, the appointment response labels can cause confusion. For example, while…
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Can we open a Quote Screen from CX DashboardSummary: We build a dashboard for quotes using standard subject area in analytics , there we have a information of Opportunity and Quotes. If we want to navigate to Quot…
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How to fetch OSC attachments using deep link in reportSummary: We have requirement where we need to navigate to pdf document which is attached in custom object when we click on Report. It should open directly in new window …
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Best practice to re-assign a sales team when the sales leader leavesSummary: The current sales leader is no longer with the organization. What is the best practice to put in a new sales leader so the Hierarchy, Territories, Quotas, etc a…
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How to rename My Favorite Accounts, My List for Accounts in the workspace search listSummary: How to rename My Favorite Accounts, My List for Accounts in the workspace search list Content (required): How to rename My Favorite Accounts, My List for Accoun…
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Address Page Layouts IssueSummary: We have created custom address layout and added few custom fields . This layout should be visible only for OSC Accounts. How to restrict from partner address. C…
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How to differentiate landing page based on lov valuesSummary: We are using standard opportunity object as a copy and created two other modules(Procurement and Job Authorization). As per the attached oracle community docume…
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Error while updating Cust Contact point "Attribute PartyId in view object PersonParty cannot be set"Summary: Getting error while updating customer contact point using webservice as "BO-27008: Attribute PartyId in view object PersonParty cannot be set." Code Snippet: Re… -
CDM AVCS Data Source for US address verificationSummary: Hi, I noticed that Loqate and Vertex has some geography data mismatch especially city name element. This is causing address data sync issue from CDM (using Loqa… -
How to change record set list values in CX SalesHi, Is it possible to update record set list values, ex I need to update 'My subordinates own' to 'My team own'.
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REST API Web service returning nullSummary: REST API Web service returning null Content (required): def WService = adf.webServices.XX_OSS_GetEmailDomain def Headers=['Content-Type' :'application/json','RE…
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How to change the object name on Summary page from "Account Splits" to "Opportunity Splits"Summary: Hi, We have Type(Type_c) custom attribute for Custom Object called "Account Splits". And based on Type(Type_c) value the object name should be customized at Sum…
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How can we automatically add a new product to Product CatalogSummary: Hi Team, We want to know is there a way to add a new product automatically to a product group in Sales and Service. Content (required): Version (include the ver… -
Add Warning on Attachment DeletionSummary: The desired outcome is to have a warning display when a user tries to delete an attachment that they can either accept or decline. We tried to use a similar sni…
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Owner DCL field shows random user listSummary: In Leads object the standard DCL field Owner, when click in dropdown shows a random user list than recently used in the list. The user will search for the owner…
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Embedding Iframe in Mobile AppSummary We have custom applications developed and enabled with web interface using Mashup content, same need to be replicated in Oracle CX mobile appContent We have enab… -
Ability to handle different invoicing (Arrears or Advance) on single subscriptionHi SMC team - we have a business requirement to bill some lines in advance and some in arrears - however subscription profile is only at a header level - can u help us k… -
Condition to Pick the 30days before Records onlySummary: In the Routines , we need to pick only 30days records for that I have written like below, is that correct Content (required): Version (include the version you a…
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Name of country cannot be changed in Manage GeographiesSummary: Name of country cannot be changed in Manage Geographies Content (required): We try to modify the name of a country in Manage Geographies, but the system does no…
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Is it possible to include attachment in email notification?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.07.0 Summary of the question: Customer have custom object records where they upload at…
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Adding a button on the creation page for AccountsHello, I would like to inquire about the feasibility of adding a button to the creation page within the accounts object. I have noticed that this functionality is availa…
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Need REST API details to Create Purchase Orders based on Requisition NumberSummary: Need REST API details to Create Purchase Orders based on Requisition Number, Not able to find the REST API in Oracle document. Please do provide the Request Pay…