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Rules triggering surveyHi, is there a way to determine which rule triggers a survey in Oracle Service Cloud? Is there any built-in report available for this? Please help me locate it. Thank yo…Boby B Jacob 11 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Questions Regarding Authentication for Oracle Generative AI Agents IntegrationHello, I'm trying to implement some features of Oracle Generative AI Agents within Oracle Service Cloud (RightNow). I came across this blog post, which demonstrates how … -
How can I add a custom button to the Live Chat UI in the Agent Browser UI in Oracle B2C RightnowHow can I add a custom button to the Live Chat UI in the Agent Browser UI in Oracle B2C Rightnow.SowmyaReddy 31 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Answer Publish at Specific TimeB2C Service support publishing an answer at a specific date, but, at the moment, it doesn't support publishing at a specific time out of the box. This article explains h…Jacob George-Oracle 61 views 1 comment 2 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service
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Functioning of the Interviews DefinitiosHello community, nice to greet you I need help in understanding how interviews definitions work, I have been looking for documentation about it, but I can't find it, as … -
Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating IntentsWe have a requirement to integrate the knowledge base with DA, and this has been achieved by creating skills with a number of intents equal to the answers number of reco…
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End of Chat Survey Page to Appear within Chat Landing PageFor a chat opened from the Oracle B2C Service customer portal chat_landing page, the end of chat survey (configured via rules) can be opened only in a new browser page a…Jacob George-Oracle 71 views 2 comments 0 points Most recent by Jacob George-Oracle Communication Channels
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The filters in the RunAnalyticsReport are not functioning as expected when used with SOAP.Hello All, We're using multiple filters in the RunAnalyticsReport API, including Creation Date, Update Date (DateTime), Product, Category, and Status. While we're able t…Deepthi Golla 32 views 4 comments 0 points Most recent by Deepthi Golla Reporting & Analytics for B2C Service -
How to configure the different artificial intelligences in right nowRightNow and the use of AI for incident management, beyond the functionality I am interested in knowing requirements for example to configure them, steps if an extension…