Documentation

Discussion List

• 
  Functioning of the Interviews Definitios

  Hello community, nice to greet you I need help in understanding how interviews definitions work, I have been looking for documentation about it, but I can't find it, as …

  Received Response

  XUM TECHNOLOGIES 30 views 2 comments 0 points Most recent by Crescentia David Feb 17, 2025 4:30AMSales
• 
  Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating Intents

  We have a requirement to integrate the knowledge base with DA, and this has been achieved by creating skills with a number of intents equal to the answers number of reco…

  Received Response

  Surya Narayanan J 28 views 1 comment 0 points Most recent by Martin Deh-Oracle Dec 9, 2024 3:28PMDigital Assistant
• 
  End of Chat Survey Page to Appear within Chat Landing Page

  For a chat opened from the Oracle B2C Service customer portal chat_landing page, the end of chat survey (configured via rules) can be opened only in a new browser page a…

  Jacob George-Oracle 79 views 2 comments 0 points Most recent by Jacob George-Oracle Nov 15, 2024 5:21AMCommunication Channels
• 
  How to configure the different artificial intelligences in right now

  RightNow and the use of AI for incident management, beyond the functionality I am interested in knowing requirements for example to configure them, steps if an extension…

  Question

  User_7THI6 29 views 0 comments 0 points Started by User_7THI6 Oct 28, 2024 10:44PM CX Apps