Classic HR Help Desk
Discussion List
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How to enable Mass Update of Classic - Service Requests?We would like to enable mass update for the Classic Service Request in order to do the following: To reassign multiple service requests from an employee to the other emp… -
Why SR not showing after creation through postman and Digital assistant.Summary: Why SR not showing after creation through postman and Digital assistant. Earlier worked fine. Content (please ensure you mask any confidential information): Ver… -
Is there a way to ensure that 2 agents cannot response the same service request at the same time?Summary: Hi, We encounter problematic situations where tow agents assign themselves to handle the same Service request simultaneously, respond to it, and then the employ… -
Mass assign SR that have not been assigned to a resourceSummary: Currently we have many SRs that are in a queue but have not been assigned to a resource, a change will be made in the capacity of some resources so that they ca…
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Generate Appointment Reminder process replaced?Summary: Could you please confirm if the Generate Appointment Reminder process has been renamed Generate Activity Reminders? I'm trying to schedule Generate Appointment …
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Can the stamping process be canceled for some collaborators in Oracle Cloud?Hello everyone, I hope you can help me with my next question, there are some collaborators whose payroll has already been calculated and stamped correctly, but it is nec…
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Bulk Creation of Classic HR Helpdesk CategoriesSummary: Here i just want to check whether there is any option right now for bulk creation of Helpdesk categories?
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Feasibility in downloading all attachments in bulk.Summary: In HR Helpdesk , users are raising Service Request with the attachments; Our concern is whether it is possible to download the list of attachments that are atta…
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Extracting HR Helpdesk Queue DetailsSummary: Hi , We are looking for an option to extract all the existing Queue configuration details showing all the existing Queues and the respective agents assigned. Pl…
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Employees should be sent an email if missing timecardSummary: If an employee doesn't post their time card they should be sent an email on the Monday following to remind them. Content (required): they should be notified Ver…
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The Existing Time Cards screen should show the missing weeks.Summary: Show missing weeks on Existing TIme cards Content (required): Employees can't tell they skipped a week Version (include the version you are using, if applicable…
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot.
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HR Helpdesk Audit History configurationSummary: Hai Team, I would like to understand what all fields will be audited in the audit history page. Kindly help me the path were we can configure the fields in Help…
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Is there’s any mass upload feature for Knowledge Article in HR HelpdeskSummary: bulk upload knowledge article in HR helpdesk Content (required): bulk upload knowledge article in HR helpdesk Version (include the version you are using, if app…
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Redwood HR Help Desk vs Classic HR Help DeskSummary: If you're interested in understanding the key differences between Redwood and Classic HR Help Desk, I invite you to read my latest blog post. Explore the advant… -
HR Help Desk, Service request assign to an agent in the queue but the agent is the RespondentSummary: Our client is using HRHD for complaints of discrimination and civility. If an employee raises an SR and the person they are raising a concern is part of the que…
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Are Case Management and Knowledge Management available in Redwood UI?Summary: We've already migrated to HR Help Desk Next Gen and we would like to enable Case Management and Knowledge Management. Are these available in Redwood? How to ena…
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HCM 23D Release Readiness Published 9/1/2023Summary: Hello Everyone! I wanted to let you all know that the 23D New Feature Summary and What’s New are now published to the Readiness site. You can access them from: … -
Is it possible to migrate all raised old service requests from classic HRHD to next gen help desk?Summary: We have already enabled next gen HRHD and still the old SRs which was raised is not visible. Content (required): Are we missing on some setup part which can hel… -
Is there anyway to have email signatures on an SR like we have them on outlook at all?Summary: Is there anyway to have email signatures on an SR like we have them on outlook at all? Content (required): Version (include the version you are using, if applic…
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Can we increase the "Service Request Details" characters in Classic Hr Helpdesk?Summary: We want to check if there is any way we can increase the "Service Request Details" characters , If yes then how and whats the max limit.
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Removing Attachment type and categorySummary: How can we edit this Attachment layout . We want to remove this type and category under attachment in Classic Hr Helpdesk.
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I cannot create categories in HR Help DeskError message appears that does not allow progress in the creation of categories
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Configurar milestones en horasHi team, We need to configure the milestones for HR Help Desk according to severity. Low • First Metric response: 8hrs • Resolution Metric: 24hrs Medium • First Metric r…
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Could someone help me identify the error in the trigger script?Summary: We have a requirement to automatically change the status to "Resolved" for service requests with the subject "FYI: Termination" when they are assigned to a spec…
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Making "Queue" field read only in classic HR HelpdeskSummary: We have a requirement to make Queue field read only in Classic HR Helpdesk . Can we do it by removing any specific privilege from Agent role(Human resource help…
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Restricting Users to select parent category in HR HelpdeskSummary: We want check the feasibility to restrict users to select Parent category so that they will be forced to select the child category (Specific) and this will help…
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Security Views for Disciplinary and Grievances reportSummary: Security Views for Disciplinary and Grievances report Content (required): Hi All, Is there any secured views available for disciplinary and grievances report? I…
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How often and by what criteria is the "most accessed articles" section updated?Summary: hello, In the hr help desk module In the "My Help" application. how often and by what criteria is the "most accessed articles" section updated? Thanks Gianfranc…
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Can we replace Oracle's 1000 character 'Solution Description' field with a custom field.Summary: Can we add a custom field with more than 2000 characters and replace it in lieu of the Oracle-delivered 'Solution Description' field, which has a limit of only …