Classic HR Help Desk
Discussion List
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HDL eliminar supervisior en posiciónSummary: buenos dias, se requiere eliminar los datos existentes en el campo de manager (supervisor) en posiciones, para esto requiero una plantilla HDL que me permita de…Yudy Vanessa Sandoval Arango 21 views 4 comments 0 points Most recent by Yudy Vanessa Sandoval Arango HCM Data Loader (HDL) -
Can't delete categoriesSummary: Hi, For some reason whenever I try to delete these categories seen in the image below, I get an error stating that I can't delete it due to it supposedly being …
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Non-worker Unable to Open Service Requests and View Articles in Help Desk ModuleWe are encountering an issue where a Non-worker in Oracle HCM is unable to open service requests in the Help Desk module and cannot view articles. This issue persists de…Gianfranco Fariello 13 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Help desk Sr's are not loading, Indexing errors in Help desk when Elastic Searchfull publish is doneHelp desk Sr's are not loading in Landing page, Indexing errors in Help desk when Elastic Search full publish job is done, any pointers any one? Error:Subrequest 8593047…
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Move Classic HR Help Desk to NextgenSummary: My client is using Classic UI of HRHD need to move HRHD to NextGen what is the process and is there any document to follow the same or is there any video to ref…
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What is the groovy Script for an SR is updatedSummary: Hi Experts! Can someone please help me with the groovy script that can be used if the SR has been updated. So if Agent updates, employee is notified and if empl… -
How to add Holidays in HR HelpdeskSummary: I am attempting to add Holidays that will not be counted towards the SLAs in HR Helpdesk. Content (please ensure you mask any confidential information): Does ad…
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Reports are not filtering the data on dashboard based on the parameterSummary: We have created a Dashboard in which we have attached some OTBI Reports and BIP reports and filtering the data based on the date parameter, it is filtering the …Samarth upadhyay 24 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service
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Time Remaining field in Hr HelpdeskSummary: As we know that standard "Time Remaining" field is rounding down the time in only one unit and it considers all the week days hence we are looking for creating …
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NextGen: Need a sample Groovy when SR closed by Agent/RequesterSummary: Hi Experts, When SR closed by Requester/Agent I want to send BELL Notification & Email as well, could anyone having sample groovy please share it with me. @Reet… -
Error in Adding Resource to QueuesSummary: I'm trying to add Resources to the HRHD queue and am getting the error below. Can someone help us with is error? Content (please ensure you mask any confidentia…
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milestone object to have service request ticket number tagSummary: We have configured the milestones for warning and expiry but noticed that in the email template for Milestone object, we have very limited tags available which …
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Restriction for Helpdesk ticekt assignementSummary: We are looking for a solution where we can restrict everyone except the members of a particular Queue to assign any tickect to few specific resources. Please he…
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Service Request icon in HR help deskIssue I'm facing currently is in relation to the image below: Randomly during the process of enabling the omni channel and creating the groovy script to enable notificat…
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Does anyone know if is possible to load all the knowledge content wihout filtering?Summary: We have most of the population (3.000 employees) that doesn´t know if the knowledge for their questions are or not created, because most of them doesn´t now som…
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Transfer service request smart actionSummary: Hi all, is there any documentation explaining the meaning of all of HR Help Desk smart actions? I would need to know regarding "transfer service request" action… -
Deleted SmartTexts are still showing to a Next Gen Agent when composing a message in HR Help DeskSummary: My client has recently moved from HR Help Desk classic to Redwood and has added new SmartTexts using the new stripe code, they have deleted the old folder but w…
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manage saved searches HR Help DeskSummary: Hi all, If I create and save a filter making it available for all agents in service request management page, when I edit this filter will my colleagues see thes…
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Assigned Service Requests are missing in Agents HR Help Desk landing pageSummary: Hi Experts, Agents who are contractors are unable to see Service Requests in their HR Help Desk Landing Page. They are only able to see Service Requests which t…
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Unable to default the Status, Severity and auto close days based on categoryHow to default the SR status, severity and auto close days based on SR category. Business wanted to default Status, Severity and auto close days based on category I have…
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What is the difference of enabling Help Desk feature from Help Desk and from Service offeringSummary: Help Desk feature is available under 2 offerings - Help Desk and Service. What is the difference of enabling the feature from Help Desk offering and from Servic…
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Service Time per Ticket - Report (Classic HR Help Desk)Hi all, We need a Report to calculate the time between the ticket's opening date and closing date and time, considering customer calendar (Considering work hours and exc… -
HR Helpdesk agents being made unavailable/inactive when not actively working on screenSummary: HR Heldesk agents are being made unavailable within HR Helpdesk when they are not actively working on the HR Desktop / HCM Screens. this is happending when the …
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Resource's manager is showing blankSummary: We have noticed that the manager of the resources are showing as blank even though we can see that manager is assigned in security console and person management…
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how to enable "Next Gen Human Resources Help Desk User" role for all active employeeWe going to enable HRHD for our UAE client with headcount for 500+ employees. Enabling it manually for all 500+ employees is not possible. Please help me on how we can e…
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How to enable access to new custom report in HRHDWe have created custom report in HR helpdesk for Manager and Admin users how to grant access to the newly created report. We wanted to reuse the existing HRHD seeded rol…Goutam5555 32 views 1 comment 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for Fusion Service
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where to find Manage Service Request Status Values tab fields of HrHelp Desk module in the backend ?Please help me to find the tables for above snapshot.
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how to display message on HRHD pageThere is a request from business to display message on the employee screen (refer attachment - text displayed in red) when an employee raise SR during non-working hours …
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How to view the old communication in the latest email received by HR Helpdesk user?Hello Everyone, In our HR Helpdesk, we are encountering an issue with retrieving old conversations between users and agents in the latest email exchanges. For example, w…
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Capturing external user mailid on helpdesk pageSummary: We are tasked with developing a helpdesk ticketing mechanism that operates through emails, particularly for external users. Although we can successfully create …