Classic HR Help Desk
Discussion List
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How to enable infolets in HR Help DeskHello everyone, I am looking for a ready made document for enabling infolets in HR Help Desk. I couldnt find any with respect to HR Help Desk. Looking for pointers on th… -
enable migration for HR helpdeskSummary: I am trying to migrate Classic Helpdesk to Redwood. While trying to run the scheduled process-"HR Help Desk Metadata Migration to Redwood Help Desk”, HR "Help D…
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How to edit the subject in email Notification.Summary: Hi, I am working on Help desk Request Bell and Email notifications, may i know how can i customize the subject of the email notification. Content (please ensure…
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How an Service Request is closed manually in HR Help DeskSummary: Hello everyone, How can a user in HR Help Desk can manually close a Service Request in HR Help Desk, I see an option for Auto Close via scheduled process. But a…
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action planSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to create an approval while raising HR Help Desk Request?Content: As per the standard functionality, when an HR Help Desk request is submitted, the system creates a new request in the application. Our requirement is to configu…
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Are there standard notification scripts I can use specifically for the Case form?Summary: Case Notification scripts to use in Application composer Content (please ensure you mask any confidential information): Are there standard notification scripts …
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HR Help Desk Attachments Outlook file (.eml ).Summary: I need to confirm if there are any issues or limitations with loading Outlook .eml files in Fusion Import Management for HR Help Desk. We have successfully demo…
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REPLY action/button is not visible in Messages of Classic HelpdeskIs there anyone knows how to enable or display the REPLY action/button in Messages of Classic Helpdesk? Is it possible? Hope anyone is able to help me on this. Thanks in…
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Unable to assign Resource to the QueueSummary: I was unable to tag a user (User Id - M.AlHammadi@ethara.com) to the Queue, his resource role is Manager and have all required access. Content (please ensure yo…
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What to do if we have separate coverages and calendars for each countryWhat to do if we have separate coverages and calendars for each country
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Unable to assign Resource to the QueueSummary: I was unable to tag a user (User Id - M.AlHammadi@ethara.com) to the Queue, his resource role is Manager and have all required access. Can we tag, HRHD Manager …
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Next Gen Helpdesk:When SR Closed send Bell/Email notification to all resources worked on the ticketsSummary: Hi Experts, Need to send Bell notification & Email to all resources worked on the tickets when there is an close ticket. At the moment only the assign person re… -
How to hide few statuses in HRHD for employeeThere is requirement from client to show only "In progress" and "Resolved" statuses as values in Status field dropdown for an employee in HRHD and hide all other status …
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Resolution Metric details are not populating in SRSummary: Hi all, I have created milestones with 3 coverages schedules with all coverages having Monday to Friday fixed schedules and Sat/Sun off. However, when I run the…
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How to Set up SLAs for an Organization that has different countries, different coverage schedulesHi All, I am trying to set up SLAs for HR Help Desk and the catch is the Organization has service in multiple countries and therefore it should be operated with differen…
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How to stop Inbound acknowledgement mailWe are implementing HR Helpdesk for our customer. We have create custom mail notification that will be send to employee when SR is created. When SR is created via Email …
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NextGen Helpdesk Error: The value of the attribute Channel ID isn't validSummary: Hi Experts, I am encountering the error 'The value of the attribute Channel ID isn't valid.' when creating a Service Request (SR). My goal is to send both an em…Hiba Ghoualmia 107 views 5 comments 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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How to create an interview form in case management using Oracle Intelligent AdvisorSummary: We need to create an interview form in case management using Oracle Intelligent Advisor, and we already have access to it. If anyone has experience with this co… -
Time Remaining incorrect when milestone status is pausedSummary: Since 23C has been applied, we have noticed that the when the Service Request is placed in a Waiting status and the milestone is paused the time remaining displ… -
Helpdesk - Email Responses From Service Request Updates Not Being SentSummary: Email responses sent from SR page is not being sent to the requested user. Content (please ensure you mask any confidential information): SR gets created throug…
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Use of Oracle guided learning within HRHDHello experts, We have this requirement to have OGL functionality within Help desk module. Based on the category of SR we select - we are expecting a message to pop up i…Muskan Dhingra-HCM 32 views 1 comment 0 points Most recent by Ryan Blake-Oracle Oracle Guided Learning -
NextGen HelpDesk: Need help to include TO & CC recipients using a Groovy scriptSummary: Hello Experts, I need help with a Helpdesk Groovy script. I want to send an email that includes both CC and BCC. Currently, I am able to send an email TO the re…
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Does Fusion AV scan incoming emails into HR Help Desk communication channels?Summary: HR Help Desk supports email based communication channels. Does Fusion anti-virus scan incoming emails before handing the email over to the HR Help Desk module f…
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How to create SmartText in Next Gen HRHD (not Redwood)?Summary: We have been having a hard time implementing smart Text in our HRHD. After using the "Implementing Help Desk" as a guide to enabling SmartText, we are not sure …
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Visual Builder duplicates not deletingSummary: I am unable to delete duplicates i have created in visual builder for the hr help desk form. I'm not sure if its causing the form to appear blank in the test en…
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HDL eliminar supervisior en posiciónSummary: buenos dias, se requiere eliminar los datos existentes en el campo de manager (supervisor) en posiciones, para esto requiero una plantilla HDL que me permita de…Yudy Vanessa Sandoval Arango 21 views 4 comments 0 points Most recent by Yudy Vanessa Sandoval Arango HCM Data Loader (HDL)
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Can't delete categoriesSummary: Hi, For some reason whenever I try to delete these categories seen in the image below, I get an error stating that I can't delete it due to it supposedly being …
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Non-worker Unable to Open Service Requests and View Articles in Help Desk ModuleWe are encountering an issue where a Non-worker in Oracle HCM is unable to open service requests in the Help Desk module and cannot view articles. This issue persists de…Gianfranco Fariello 18 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk