Classic HR Help Desk
Discussion List
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Email and Bell notifications not pulling values as requiredSummary: Content (please ensure you mask any confidential information): I am successfully receiving notifications once a request has been submitted and resolved but the … -
Product group not visible to User when craeting an SRSummary: while creating SR product group is not visible but after creating SR and while editing the SR it is visible Content (please ensure you mask any confidential inf… -
How does my Data Analyst run case mgmt/HRHD reports?Summary: I'm having a hard time having my Data Analyst pull data from case management and help desk. The service catalog doesn't even appear for him. He has both Case Ma…
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Access to HR Help Desk/Case Management Through Service Catalog Reporting?Summary: I'm curious if employees (outside of HR) who have access to the Service Catalog have the ability to pull data from HR Help Desk and or Case Management since the…
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Calendar dropdown is not showing while creating Action Plan Template for CaseSummary: Calendar dropdown is not showing while creating Action Plan Template for Case Content (please ensure you mask any confidential information): Version (include th…
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I am not able to view the categories in Manage Categories for HR Helpdesk task. How can I update itSummary: I am not able to view the categories in Manage Categories for HR Helpdesk task. How can I update the categories? Content (please ensure you mask any confidentia…
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Groovy script sending out incorrect notificationSummary: Content (please ensure you mask any confidential information): I removed the script which notifies the employee when they submit a request. For some reason it w…
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I am not able to view the queues created in Manage queues for HR helpdesk task.Its giving the confirmation notification that the queues are created but I am not able to see them
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restrict the visibility of CategoriesSummary: We have implemented HR HELPDESK and would like to restrict the visibility of Categories and tickets based on Categories assigned to the Help Desk Manager and Ag…
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What happens when multiple object workflows conditions are met?We have multiple custom object workflows which trigger different actions when the conditions are met. I'm currently investigating an issue where one of the email notific… -
can we automate the manual adding process of employee as a resource in resource directorySummary: Is there a way to automate the manual adding process of a employee as a resource in resource directory for access helpdesk moduke Content (please ensure you mas…
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Difference between Inline and Miscellaneous attachments in HRHDSummary: I dont find difference between Inline and Miscellaneous attachments in HRHD, both looks same for me. Can you let me know what is the Difference between Inline a…
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Unable to show the action plan flow chart to EmployeeSummary: There is the request from business to show the action plan flow chart in Employee screen, currently it is accessible only in agent UI. We tried whether can be a…
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Rename the delivered dashboard name from "HR Help Desk Inflolets" to "HC Help Desk Inflolets"Summary: There is a request from our business to change the label of the seeded HRHD dashboard from "HR Help Desk Inflolets" to "HC Help Desk Inflolets" (please refer th…
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Need to Create a OTBI analysis for Helpdesk reporting on Agents who update the SR severitySummary:How to get the old severity and New severity values updated by a given agent in the report from Help desk subject areas. I do not see this attributes in any subj…veere 41 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Fusion Service
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Provision to have User guide for Employee UISummary: Is it possible to upload help document /user guide for employees in HRHD redwood page. If yes how can we do it. Content (please ensure you mask any confidential…
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Browse Popular Articles section should display Category tiles instead of FAQsSummary: Browse Popular Articles section should display Category tiles instead of FAQs, Please find attached document for more details to understand what is the expectat…
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Case Type value to display specific buttons/fieldsSummary: Content (please ensure you mask any confidential information): I want to create a condition that only produces specific buttons when a case type value is select…
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How to make all data/value visible in "Solution Description" field if read-only viewHi, Is anyone know how to make all value of "Solution Description" field visible in as this is only a single text field. Currently the data displayed is not complete. Up…
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unable to select category in case management in helpdeskSummary: while creating case in helpdesk request category values are not populated ,can any one provide solution for the issue Content (please ensure you mask any confid…
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can we enable NextGen HRHD in a environment where redwood not enabledSummary: Currently, Redwood is not enabled in the customer's environment. However, we would prefer to proceed with NextGen HRHD instead of the classic HRHD. I would appr…
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Change the text "What you want to do today" in Employee UI.Summary: In HRHD redwood version, Business wanted to change the text "What you want to do today" in Employee UI. It is possible to change it. Please refer the attachment…
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Grant Subscription Management/ Entitlements Management access to Next Gen Help Desk AdministratorSummary: @Lisa Wilkes-Support-Oracle Next Gen Help Desk Administrator should be able to access Subscription Management to set/reset Agent's Holiday Calendar. What role/p…
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Action dropdown & Compose ButtonSummary: Helpdesk Agent is not able to view related options in Action dropdown when he opens the Helpdesk Service Request. Also, he is not able to Compose any message as… -
Groovy script for request creation not workingSummary: Content (please ensure you mask any confidential information): I am trying to set up a notification in the HR Help desk for Redwood once a request has been crea…
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Change the severity to high when Critical field is turned onSummary: There is a requirement from business to change the severity to high when "Critical" field is turned on. Please confirm whether this change is feasible, If yes h…
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The groovy script for a resolved requestSummary: Content (please ensure you mask any confidential information): I created the below groovy script to send out a bell and email notification to the primary contac…
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Visual Builder Error when I try and previewSummary: Content (please ensure you mask any confidential information): After adding new custom fields and duplicating the layout for Edit Mode in Case Management I keep…
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How to configure default Columns displayed in HR helpdesk landing pageHow to configure default Columns applied and displayed to all users in HR helpdesk landing page (List of SR page)? Overview: We have added some columns in the HR Helpdes…
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Fields are editable even when SR is closedSummary: All the fields are editable even after SR is closed, in previous version all the fields will be non editable. Although the save and cancel button are hidden in …