Responsys
Discussion List
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CLV - Offline UploadIs there a data dictionary on the fields for ORDER and ORDER LINE supplemental tables. a short description of each field. Also, after uploading offline data to supplemen… -
How to use Unsub form in SMS campaignHi There, We have created a Unsub form for mobile numbers and we wanted to use this Unsub form in the SMS campaign to capture customer Unsub via SMS by using Unsub form,…
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How to identify the exclusion records in Responsys email campaignWe need to see the exclusion list of the a email campaign. Please guide us.
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Is it possible to updated the Merger Key for App Channel ListHi Experts, We have a customer who recently live, and after few days it was noticed that the Merger Key for a App Channel List was supposed to be MOBILE_NUMBER_ but whil… -
Can we delete App Channel ListHi Experts If there an option to delete the App Channel List created under Profile List and re-create ?? I am basically looking to update the App Channel List to change …
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Webinar: Understanding Email Deliverability: Key Factors & Key Issues [May 2025]While some things are indeed out of your control, businesses can still do a lot to impact their email deliverability. To be successful, they have to understand the facto… -
Migration of My Services to Cloud ConsoleMigration of My Services to Cloud Console Please be advised that your Responsys subscription service management user interface will be migrated from the My Services Clou… -
How to trigger broadcast SMS to Opt out customersHi There, We are trying to send Broadcast SMS to the opt out customers from Responsys but opt out records are getting skipped. Can you please help to know how to send SM…
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Adding new transactional IPs to ResponsysHi all, Our client has acquired dedicated transactional IPs for its Responsys account. However, they do not appear in the VMTA settings, as shown in the attached image. …
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How to add Unity audience (CX Audience to App push campaigns?Dear team, Please help us to do campaign with segment which is delivered from Unity (CX Audience) in App push campaigns with personalized attributes brought from Unity? …
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How to do multiple in app communication single customer in single day?Dear All, We are trying to send multiple in-app communicaitons to one customer in a single day on app open event. Whenever the customer opens the app each communication …
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Clarification on Email metrics(1) Unique opens, Unique open rate - does this include or exclude auto-opens ? (2) Spam complaints, Spam complain rate — how is this data captured by responsys ? As per …
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API to External API endpoint from PROGRAMHello, We need to activate EXTERNAL API endpoints from within Responsys - it can be from a step in a program or an email campaign to retrieve specific data. Is there a w…
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which day is the last i could upload offline data for CLV in a month?We are using offline data loading for predictive CLV, the scenario we want to achieve is the following: We can perform the offline load with the complete data from JAN t…
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Qn regarding images in Push CampaignsI was reading the "Including images and media" section on this webpage - , and I would like to find out: 1. What is the min./max. length x width for iOS 2. What is the m…
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Responsys - email validationCould you please provide details about the email validation procedures that the system (Responsys) employs to determine whether an email will be sent or not?
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To understand the Interactive dashboard report for push campaignsHi There, Can you please help us to understand in the interactive dashboard report for push campaigns columns Display, Skipped, Failed & Click columns are updating on wh…
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SBD for short domainDear Team,The SSL validity of short domain is going expired on 05-05-2025. We would like to know abut the SSL Certificate SBD. 1. Is this will applicable to short domain…
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SOC 2 Bridge Letter 2024My company needs a copy of the Responsys SOC 2 bridge letter for 2024. Our business user was not able to access it via the My Services portal as instructed by our repres…
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What is the definition of "DONE" and "ACTIVE" in the "Status" column in Responsys?In Responsys, under the "Insight" dropdown, "Monitor Campaigns" tab, there is a column named "Status". In this "Status" column, there are 2 values - "DONE" and "ACTIVE".…
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Webinar Alert: "Maximizing Responsys: Supercharge Your Marketing with What You Already Own" March 13We are excited to formally introduce the Responsys Power Hour webinar series and will be kicking off with a high-energy session designed to reintroduce you to Responsys … -
Adding an additional field to callback notificationsWe currently have a callback named "sms_events" which subscribes to the events SMS_OPT_IN, SMS_OPT_OUT, SMS_FAILED, SMS_SKIPPED, SMS_MO_FW_FAILED, and SMS_DELIVERY_RECEI…
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Responsys CED file for Complaints only includes Hotmail domain, and includes many duplicatesWe get CEDs regularly but suspect we haven't configured this in an optimized manner. Reasons I think this is the case: We only get the results from Hotmail domain — this…
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On-Demand: Unveiling the Future of Oracle Responsys: Product Vision, Enhancements [Feb 2025]Join us in this exclusive 45-minute live webinar to discover how Oracle Responsys is evolving to help you deliver personalized, cross-channel campaigns at scale. Gain in…
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FL:MERGEI have figured out all of the different merge types on my account but I can't figure out what the FL means for these three fields. FL:MERGE, FL:OPTIN, FL:OPTOUT. Does an…
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Accessing Dynamic Variables from Campaign SendWhen sending a campaign directly, targeting a view, is there a way to pull in Dynamic Variables? It works when sending through a program, but no directly from the campai…
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How to set an expiration date on a mirror link ?How to set an expiration date on a mirror link ? I would like the web version of my email campaign to no longer be available after a certain period of time. Regards Quen…
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How to combine an URL anchor link with a UTM parameter/token?I have a URL with an anchor link and added this to my link table. however, the anchor tag disappears when I enable tracking. I researched and found out that the issue co…
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Can Responsys save the communication with the complete personalization already applied?Can Responsys save the communication with the complete personalization already applied? For example, "Hello Sergio, here’s your discount coupon X" or "Hello Luca, here’s…
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Capturing the First Click on a CTA to Redirect to a CampaignI want to capture the first click on a CTA of an email to redirect the customer to a specific campaign in a program. Is there a best practice on how to do this?