Configuration
Discussion List
-
Is there a way to have a field to capture Maintenance Org for ISR?Summary: We are implementing Maintenance Cloud and using Help desk to capture Work Request information. There is no Field on the Standard Form to capture Maintenance Org… -
How to modify Groovy script to send notification (bell) only wen the HD User send a message via WEB?Summary: Hello, I have this groovy script that send notification to the agent (AssigneeResourceId) when a new message is send/add to the service request via web, this ha…
-
remove notification on the operator when posting a messageSummary: Hi, If an operator enters a message on the hr help desk, we would like to avoid receiving the notification when he enters the message himself. We found the code…
-
Oracle Maintenance Cloud for Bulk HaulageWe have a potential client who is in the Bulk Haulage business. They own about 200 vehicles and looking for a solution to maintain their heavy vehicles. Can someone plea…
-
Seeking Guidance on Enabling Email Communication in Next Gen Help DeskDear Oracle Community, I recently implemented the Next Gen Help Desk and am now looking to enable Email Outbound and Inbound channels. However, I've encountered some cha…
-
Restricting list of records returned in the Affected Person field to those in reporting structureSummary: We are trying to restrict the list of employees returned in the Affected Person field to only the user's direct and indirect report. We've been able to restrict… -
IT Security Manager Role - ORA_FND_IT_SECURITY_MANAGER_JOBSummary: Hello, I wanted to see if anyone knows which role name within ORA_FND_IT_SECURITY_MANAGER_JOB allows for password reset in Security Console. I am trying to see …
-
Issue with Suppressing Zeros in Formula Column - Assistance NeededDear Oracle Community, I'm currently facing an issue with suppressing zeros in a formula column within a form. Despite enabling the "Suppress 0/Missing" option, the supp…
-
Is there any way to find the Privilges for the Particular page/ActionSummary: Hi , Is there any way to find the Security Privileges for the Particular page/Action. For Example, I did not have access to check the Scheduled Jobs for the par…
-
Remove underscore from notification trigger nameSummary: I've created notification triggers under HR Help Desk Request on the Message Child Object to be triggered when the agent/customer responses (sends message) on t…
-
Limit Queue Option VisibilitySummary: Is it possible to limit the queues that can be seen by an agent? Content (please ensure you mask any confidential information): We would like to know if you can…
-
can we create a BPM Workflow for Approval process for fusion Roles?Hi Everyone, Currently we are manually taking approval for providing roles in oracle fusion, can we create a BPM Workflow for Approval process for fusion Roles?
-
Email template, Notification Triggers - Client BrandingSummary: Hi all, Is there a way to incorporate a clients branding items on Outbound emails from the HR Help Desk e.g. email footers. I haven't been able to find any docu…
-
Need to add additional fields while raising SRHi, I am trying to add DFFs on "New help desk Request" screen. We have redwood enabled for Help desk and need to know the steps to capture additional info while raising … -
Customize the main login screenSummary: We want to see if it is possible to customize the main access screen to HCM by adding another design.
-
Show BU/Company Name of Employee IssueSummary: Is the Business Unit or Company Name of the employee able to be shown in the SR? We are using Redwood Help Desk. Content (please ensure you mask any confidentia…
-
How to manually modify the effective end date of a party usage without Customer Data Management?Summary: I'm not able to identify resources from Resource Directory because the EFFECTIVE_END_DATE is prior to the today year/date, so I need to update this value withou…
-
Where can I find how to add the 'group by' feature within HR Help Desk?Summary: I'd like to add in the 'Group by' feature dropdown within HR Help Desk but cannot find any guidance on how this is done. Can anyone point me in the right direct…
-
HDL uses pipe delimiter within stringSummary: We have a position HDL which includes a data item that contains a pipe delimiter in the string, e.g. METADATA|Product Manager | Product Management|01-01-2002|31… -
what is the table name to find the Current Plan Term period of the Absence PlanSummary: Hi, I'd like to know the table name for locating the current term of the absence plan. The table where you can identify the start month of the plan is ANC_ABSEN…
-
HR Helpdesk Agent cannot see created queuesSummary: Content (required): Implementing HR HelpDesk 23B Redwood for a client and I am having issues being able to see the queues created through HR Queues by an employ…
-
How do I set a prefix for SRs in NextGen HR Help Desk?Summary: We need to set a prefix value for SRs in NextGen HR Help Desk but it doesn't seem like there is a prefix profile option specifically for NextGen HRHD. What I me… -
Restricting Access to SmartText and Hiding SectionsSummary: Client asked about "user group" functionality for SmartText Templates (similar to knowledge articles), and about modifying aspects of the popup for entering use… -
Automatic assignment of HR Help Desk requestWhen submitting a request in HR Help Desk When you save, the request is sent and automatically assigned to the corresponding queue. The problem that arises is that it is…
-
New page in help deskSummary: After the 23D patch upgrade for helpdesk - I have seen a new task coming up in the help desk Module which is cases after the queue task. Can some one help me to…
-
How to connect to an external ticket system? Are there other companies with best practices?Summary: We want to set up our own Help Desk in HCM, but we have a 3rd party helpdesk for all our compensation and benefits. We need to connect with this external ticket… -
We have requirement to setup Automatically status change for Helpdesk SR's when response receivedHi There, We have received requirement to setup HRHD automatically status change of SR's when customer user send response via email. Status should be changed from On=Hol…
-
Add automatically an agent to a queue using core hr parametersHello, there is a way to add a resource that has certain parameters inside a queue through an automated proccess? ( so, we are talking to manage the movement of agents i…
-
Is there a way to use categories and queues for both HR Help Desk and Case Management?Summary: We are implementing both the Redwood HR Help Desk and Redwood Case Management. The requirement was set that both applications are using the same queues and cate…
-
Automatically change the Assignee when I modify the queue?Summary: Is there the possibility to automatically assign a SR to a specific resource once the agent change the queue? HR HD Redwood Version (include the version you are…