Configuration
Discussion List
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Until when would the request be considered active?Summary: Until when would the request be considered active? Content (please ensure you mask any confidential information): For queue purposes, client would like to know … -
How do I reference a custom value set in HR as a drop down field for HR Help Desk?Summary: How to use a Value Set as a drop down in HR Help Desk? Content (please ensure you mask any confidential information): I know we can reference Lookups in HR for …
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restrict employee from resolving their SRSummary: Hi, We noticed that employees are able to resolve their SRs after opening them We need to avoid this behavior as it was not meant to be for HR Help Desk (If I a… -
Vault and Data Glass configurationSummary: Vault and Data Glass configuration Content (please ensure you mask any confidential information): We are setupping a new HCM Oracle Cloud environment. Our custo… -
2 Global Default CoverageSummary: We would like to know if it is ok to use 2 Default Coverage at Global Content (please ensure you mask any confidential information): Client would like to do a s…
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Missing categories in myhelp and hr helpdesk pageHi Experts, I am facing 3 problems and 2 problems seems to be inter linked and 3rd problem is with category LOV. 1.I was able to create categories and child categories w… -
Have anyone able to configured the 24C Feature for Customize Copy.Summary: Have anyone able to Configure the 24C feature for Customize Copy . i am unable to follow the steps mentioned in the update for creating action chain. after addi… -
Will notifications be available via SMS for Help Desk notifications?Summary: Currently, you can build custom notifications through HR Help Desk that can be sent via email or through bell notification. Is there anything on the roadmap whe… -
How to export the resource detailsHi Team, To add the agents, I heard that we have to add a resource first. But I couldn't see the tasks to identify the resource. 1.Is it possible to see the existing res…
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Meaning of Hours LoV in AvailabilitySummary: What is the meaning of the Hours values in Availability? Content (please ensure you mask any confidential information): When we are creating an Exception, we sa…
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Oracle HCM Implementation Gap analysisSummary: Our organization is nearing completion of a two-phase Oracle Cloud HCM implementation encompassing Core HR, Talent, Performance, Succession, FAW, Compensation, … -
Case worker should see their case onlySummary: Ideally a case worker should be able to see a case where he/she is the primary owner or a part of team. Right now, a person who has a case worker role is able t… -
How to restrict certain file formats from being uploaded in a journeys taskSummary: I wanted to restrict certain file formats and only allow file formats of pictures to be uploaded (JPG, PNG) in a journeys task. Is that possible? Content (pleas…
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Assignment Rule Department does not have "In including Children" OperatorSummary: When we are creating an Assignment Rule with the Attribute of Department, we are not able to see the "In Including Children" operator. Content (please ensure yo…
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Is there an HDL Loader to create Roles in FusionSummary: IS there an HDL to create roles in Fusion or a way to do an import to create a role in Fusion? Content (please ensure you mask any confidential information): Ve…
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Add non workers as agents who can handle particular set of tickets only?Summary: We have requirement to add non workers as agents who will be handling set of tickets only, I know OOTB it's not possible as resource directory doesn't allow any… -
Turn off inbound emails from Service Request (Classic HR Help Desk)We would like to stop the inbound emails from being created in the HR Helpdesk in Oracle. However, we still need the email channel to be kept open so that we can reply o… -
Possibility of label name changes on Next Gen Employee SR Creation PageSummary: Hi, Customer has a requirement to change the labels on Redwood SR Creation Page. For ex. Subject on SR Creation Page should be should be changed to 'Briefly, wh…SrikarVishnubhotla 1 view 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Default Coverage QuestionSummary: What are the values shown in the Default Level Value in Default Coverage? Is it possible to use other values like Grade or Location? Content (please ensure you …Pernel Dela Pena 61 views 6 comments 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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how to create a link for the new Service request creation in a specific category ?Summary: Hello, We have a use case where the user should be navigated to the service request creation page with a specific category auto-populated. I believe this is pos… -
Next Gen HR Help Desk customer responses creating new tickets instead of attaching to originalSummary: When customers respond to Next Gen HR Help Desk emails, the response is creating a new ticket instead of getting captured in the original one. Content (please e…
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Categories drop down is showing only for default BUSummary: Multiple Business Units have been enabled by setting the HZ_ENABLE_MULTIPLE_BU_CRM, and configured the list of categories for each BU. Also default BU has been …
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Unable to send message to assigned person through Web or Email channel type in oracle Help DeskSummary: We are unable to send message in by agent/admin by selecting Channel Web. We are getting below error. Please provide solution. Content (please ensure you mask a…
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Groovy error for status update notification setupHi I am trying to use the below scripts for status change notification but getting '\n error. I have no clue on how to resolve it since I am non-techie. any help would r… -
Prioritize a Representative Type in the HCM approval flow.Hi team, When the user performs a process related to an approval flow (e.g. Create Position) and has more than one duplicate representative, it is necessary to prioritiz…
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Remove Field Search functionalitySummary: We would like to know if it is possible to remove this "Search" option at the drop-down field. This field is an added custom field using the Choice List (Dynami…
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Milestone requirementsSummary: Hi Experts, What are the different milestone you have created as part of Oracle Help Desk implementation? Please provide list or snapshot from Configuration wor…
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How the language package worksSummary: Hello, we are opening offices in Quebec and would like to understand how the language package works. We have read that the language package must be applied to a…
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Email sent in a Help desk service request has a number appended at the bottomWhen we send an email via Compose > Response in a HR Helpdesk service request, there is a number appended at the bottom of the email, that looks like the image below. Wh…Sheetal Shedbalkar 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk -
Primary point of contact returning pending workersSummary: We recently enabled the Redwood NextGen helpdesk. When we search for an Employee name in the primary point of contact field, their pending worker records are di…