Configuration
Discussion List
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Some of the ESS jobs are blocked in oracle cloud after 24B patch updateSummary: Some of the ESS jobs are blocked and paused in oracle cloud after 24B patch update. Need to know the reason. Please let me know if anyone having idea. Thanks. E… -
Is it possible to have ERS billing with Requisition & PO requiring special handling?Summary: I came across this event and found that this feature is really worthy for many businesses needs and cases. In case of OnlyBill process, I am wondering if it'll …
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Notifications, alerts or reminders on Internal ConversationsSummary: Our client requires service requests to be managed in a tier type system: Tier 1 = Agent (not necessarily a HR employee) Tier 2 = SME e.g. payroll/finance emplo…
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NextGen HR Helpdesk: Multiple Schedule for a Queue and Milestone calculationSummary: Hi All, I am looking for a suggestion on implementing multiple schedules for a Queue. We have multiple queues like Payroll, Planning etc. different queues have …
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Need to know timelines as on what time 24B Patch will be deployed in productionSummary: Hi Team Could you please share the schedule window or the timelines as on what time 24B Patch will be deployed in production. Content (please ensure you mask an…
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Service request management- How you can add the serial number section to the contactHello, is it possible to add to the primary point of contact of the Service request the serial number section? Thanks Best Regards Gianfranco
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Agent Presence and Availability tool bar is not available to AgentsSummary: As per the Omni Channel Configuration, we tried configuring step by step even though we are not able set the Presence and Availability for Agent. We're able to …
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Does the time counting of the help desk request closure process is based on the service calendar?Summary: If a SR is move in Resolved status at the end of the working hour of the working week, the SVC_HRHD_IN_RESOLVED_DAYS is set 1 day and Auto-Close HR Help Desk Se…
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How to tell the last refresh (P2T) from my TEST environment?Summary: We just want to know the last refresh date of the current TEST environment for Fusion ERP Content (required): How to tell the last refresh (P2T) from my TEST en… -
Omnichannel routing and bell notification errorSummary: I've created notification triggers and set my notification preferences utilizing the Assigned example groovy scripts provided by Oracle in the Help Desk Impleme…
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Require assistance for Enabeling the Adaptive Search for Next Gen HelpdeskSummary: We are enableing the Adaptive Search (Elastic Search ) for Redwood help desk by following below steps. However Job is keep on failing with [ 404 Not Found ] {"e… -
Is there away to bulk upload or migrate knowledge articles across environments?Summary: What is the best approach for creating, maintaining and eventually migrating 200+ knowledge articles? Content (please ensure you mask any confidential informati… -
Help desk Administrator to have access to SR's of their BU.Summary: Help desk Administrator to have access to SR's of their BU. Content (required): We have implemented classic HRHD with multiple BU, we want that HR Helpdesk Admi…
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smartview install issue when upgraded from 32-bit to 64-bit officeSummary: smartview install issue when upgraded from 32-bit to 64-bit office Content (please ensure you mask any confidential information): 1) SmartView is unable to run …
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Extract or Print the Help Desk Request detailsSummary: Extract or Print the Help Desk Request details Content (required): We have a requirement to extract the complete history of the Help Desk request details includ…
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Under Set Preferences unable to find Media ToolbarHi, Under Set Preferences option On HCM we don't have Media Toolbar Option to set it for Live chat. Can anyone guide as what configuration is required to get that option…
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24B Live Chat Configuration documentation for HelpdeskSummary: Can anyone guide me as to where to find the 24B Live Chat Configuration documentation for NextGen Helpdesk. Content (please ensure you mask any confidential inf…
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How to enable the traditional and generative AI features for Oracle SCM CloudSummary: We are trying to enable AI related features both traditional and Generative AI based for Oracle SCM cloud, however we are unable to locate proper Oracle documen…Yash Sharma 302 views 2 comments 0 points Most recent by BalaR-Oracle Supply Chain Planning and Collaboration
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Usage of Multiple BU/LE in Redwood HRHDSummary: Client needs to secure the HR Help Desk Module at the legal entity level. Specifically, Client wishes to use the HR Help Desk Module for both legal entities – L…
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Next Gen Help Desk - Queues Not Updating in Landing Page; Can't Filter by QueueWe have an issue where Queues are not updating or displaying in our Help Desk Requests landing page. Due to the Queues not updating, this in turn seems to cause the sear…
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Unable to see the comments added when transfering helpdesk requestSummary: Comments added when transferring the helpdesk request are not visible in the internal conversations. Content (please ensure you mask any confidential informatio… -
How to create an employee as a resourceSummary: Please provide guidance on how to create an employee as a Resource. We are currently live with HCM, and are now implementing HR Help Desk, I have assigned the e… -
How do we make it so that the manager cannot send the assessment until the participantshaverespondedSummary: In the 360° evaluation, the employee performs a self-assessment. And selects its participants When the manager performs the evaluation and sends The evaluation …
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Where do I check updates history of ESS jobsSummary: Where do I check updates history of ESS jobs Content (required): I would like to manage releases (a history list of updates). I am particularly ineterested in v…
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Is it possible to expose assignment DFF info on the HR Help Desk spotlight region?Summary: Is it possible to expose assignment DFF info on the HR Help Desk spotlight region? I understand that you can expose OOTB assignment attributes of the employee o…Joanna Romero-Oracle 21 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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How to route service request raised by user to the agent of the user's business unit?Hi, We have a requirement where the customer needs to automatically route the service request to the agent that belongs to the concerned user's business unit or legal em… -
Assistance for Classic to Next Gen HR helpdeskSummary: We have Classic HR helpdesk enabled from Service offering ,However for Next Gen we have to enable it from HR Helpdesk offerening. Can anyone please confirm once…
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Redwood - HR Help Desk - Link to HR Helpdesk request in an email notification - version 23ASummary: We are using Redwood Next Generation HR Helpdesk. We have a requirement to embed a link against the Helpdesk Request number in the email notification which is s…
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The change order process for ITEM is not triggering approval approval group is createdSummary: https://videohub.oracle.com/media/Create+Change+Order+Approval+Rules/1_mrtfnfup Have gone through the above link provided by the oracle and have done all the se…Sunil Konduru 21 views 1 comment 0 points Most recent by Mekala Hanu Teja-Oracle Product Development
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