Workflows
Discussion List
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Help desk notification - testing/debuggingHi Team, I have couple of questions on helpdesk notification. We are in redwood page. 1.We have two ways of configuring the notifications for helpdesk. One is email temp… -
Will notifications be available via SMS for Help Desk notifications?Summary: Currently, you can build custom notifications through HR Help Desk that can be sent via email or through bell notification. Is there anything on the roadmap whe… -
If Adhoc holiday is added in HR Help Desk, the milestone timeline for existing open SRs not updatedSummary: If Adhoc holiday is added in HR Help Desk, the milestone timeline for existing open SRs are not getting updated. We added Adhoc_holiday for 4th July. After addi…
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Turn off inbound emails from Service Request (Classic HR Help Desk)We would like to stop the inbound emails from being created in the HR Helpdesk in Oracle. However, we still need the email channel to be kept open so that we can reply o… -
When the Help Desk Queue is manually changed, do service entitlements pause?We have automatic routing turned on with Omnichannel for Help Desk requeusts, but sometimes the reporter will misidentify the Category (which, based on our rules, will p…Ryan Robinson-Oracle 11 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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HR Help desk Service Request Message Object Workflow is not triggeringSummary: Could not able to trigger Message Object Workflow when ever message is created for HR help desk service request Content (required): Hi, For testing, created an …
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Redwood Next Gen HRHD - Send a notification to the Primary contact when the request is created.Summary: We have a requirement to send an email to the primary contact when a Next Gen HR help desk request is created. Content (required): I have created the email temp…
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How to enable email notifications for a Service request status change?Summary: hi, I have a problem with email notification, I can't activate email notification on SR status change, while email notification works for a message exchange. Ho…
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Prioritize a Representative Type in the HCM approval flow.Hi team, When the user performs a process related to an approval flow (e.g. Create Position) and has more than one duplicate representative, it is necessary to prioritiz…
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Groovy script for notification when SR is ORA_SVC_CLOSEDSummary: Hello, I need to send a notification when an SR move from status Resolved to Closed, I try to write a groovy with bot triggers Before update and Before insert a…
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Object Workflows not sending emailsSummary: We have created an object workflow, that triggers on creation without any condition, to send an email notification. Email notification is not received. We can s… -
What is the system logic behind the ordering of SRs?Summary: What is the system logic behind the ordering of SRs? Filters are not to considered.
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Auto-resolving HRHD requests in the Redwood HR HelpdeskSummary: We are experiencing difficulties with auto-resolving HRHD requests in the Redwood HR Helpdesk. Despite meeting the criteria for auto-solving (i.e., the HRHD Req… -
Transaction Summary - Where do I get explanations about how to resolve drafts, failed itens?Summary: Notifications of the performance goal approval processes are not being sent to leaders. The status displayed on transaction console varies from types and action…
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Help desk Administrator to have access to SR's of their BU.Summary: Help desk Administrator to have access to SR's of their BU. Content (required): We have implemented classic HRHD with multiple BU, we want that HR Helpdesk Admi…
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The change order process for ITEM is not triggering approval approval group is createdSummary: https://videohub.oracle.com/media/Create+Change+Order+Approval+Rules/1_mrtfnfup Have gone through the above link provided by the oracle and have done all the se…Sunil Konduru 23 views 1 comment 0 points Most recent by Mekala Hanu Teja-Oracle Product Development
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remove notification on the operator when posting a messageSummary: Hi, If an operator enters a message on the hr help desk, we would like to avoid receiving the notification when he enters the message himself. We found the code…
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Dear All! We have a requirement for absence approvals as followsSummary: Any leaves for the past months applied before 5th of current month should be approved only by line manager and any such leaves applied after 5th of current mont…
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How to customize the notification that arrive once a message in internal conversation are sentSummary: I'm testing internal conversation for redwood hr help desk and once I send a message, to the TO user (who receive the message) is sent a bell notification, belo…
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Redwood Knowledge Workflow ErrorSummary: Redwood Knowledge Workflow Error Content (please ensure you mask any confidential information): Hi All, Has anyone able to use Redwood Knowledge Workflow succes…
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My workflow ruleset in the BPM is not reflecting under Transaction consoleSummary: My workflow ruleset in the BPM is not reflecting under Transaction console Content (required): I have seven ruleset for Request a new position workflow which is…jagadish thilagar 124 views 1 comment 0 points Most recent by Suman Chenumalla-Support-Oracle Help Desk
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Add automatically an agent to a queue using core hr parametersHello, there is a way to add a resource that has certain parameters inside a queue through an automated proccess? ( so, we are talking to manage the movement of agents i…
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Automatically change the Assignee when I modify the queue?Summary: Is there the possibility to automatically assign a SR to a specific resource once the agent change the queue? HR HD Redwood Version (include the version you are…
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Remove or Hide Oracle AddressSummary: Is there a way to remove or hide the address from Oracle? Content (please ensure you mask any confidential information): We would like to know if there is a way…
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Unable to create email notification when the SR Status change from "New" to "In Progress"Summary: We are trying to create a email notification so that the primary contact could get a notification when the status changes. We are using the Redwood UI. Content … -
I cannot create categories in HR Help DeskError message appears that does not allow progress in the creation of categories
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HR Help Desk > Develop Employee Transport RequestSummary: HR Help Desk > Develop Employee Transport Request Content (required): Hello All, Our client employee may require private transportation services to airport, doc…
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Sharing Tips on Automating HR Help Desk Request WorkflowI would like to share my latest blog post with this community. In this post, I dive deep into the process of automating the HR Help Desk Request workflow using Oracle HR…
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Requirement to send an email to the assigned person when any internal note has been added to SR.Summary: Requirement to send an email to the assigned person when any internal note has been added to SR using Object Workflow. Content (required): Requirement to send a…
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Actions - Attribute MappingSummary: Trying to map an attribute of 'Activity' to a User-defined value of 'Task' on an action that will be used in an action template for Case Management. Not a defau…