AI Apps for CX
Discussion List
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Invalid Operation Method: undefined error while launching Custom AI Agent from Service CenterSummary: I have created workflow agent and i would like to launch it from Service smart action, so I have followed below steps. Created Smart action "CUST-CreateOptyfort… -
I’ve built a custom agent in my Fusion application. How can I call or invoke it?Summary: I’ve built a custom agent and I’d like to call it from my Redwood page or may be in DCS app. What options are available? I searched the community but only found…Rinith Amin 25 views 3 comments 0 points Most recent by Paidiparthi Ravindra AI for Fusion Applications
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Read and process the contents of an uploaded file within the AI Agent workflow.Summary: I am Building workflow agent with File upload via Chat Interface, in the process how to build an agent "Read File from Chat Interface" . Content (please ensure …
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MultiFileProcessor - Agents unable to read and process the documents(in chat upload)Summary: Hi everyone, The in-chat document upload feature has stopped working since this morning. It was functioning properly until yesterday. Has anything changed recen…Gangolla Mahesh 82 views 2 comments 0 points Most recent by VijayaKumar.J AI for Fusion Applications
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multifileprocesser returning \t\t\t\n\Summary: I am using an agent to read a text document attach to a chat, the Multifile processer is able to read the document Content (please ensure you mask any confident…
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AI Agent : How to invoke BIP or OTBI report using AI Agent and respond based on the outputSummary: AI Agent : How to invoke BIP or OTBI report using AI Agent and respond based on the output Content (please ensure you mask any confidential information): Has an…Babu Chalamalasetti 2.7K views 22 comments 2 points Most recent by Vinod R AI for Fusion Applications -
AI Workflow Agent errors "assistant is unavailable right now" and recommends to connecthelp deskSummary: Environment is upgraded to 26A, The AI Agent Studio does allow to create a Workflow type Agent Team object; but a simple workflow agent when executed in the deb…
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Employee SelfService AssistantSummary: I am configuring the delivered Employee SelfService Assistant Agent released in 26A and get an error. The error however doesn't provide any message. Content (pl…Ben Gill 53 views 8 comments 0 points Most recent by Michelle Walter-Oracle AI for Fusion Applications -
Do we have control over the UI of the agent’s chat window in Fusion AI Agent Studio?Summary: Using Guided Journeys, I have deployed the agent on a specific page. I would like to understand whether we can have full control over the agent chat UI, such as…
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Express Reports for CXSummary: I have completed all the steps to enable the Express Reports agent based on Oracle Documentation (https://docs.oracle.com/en/cloud/saas/readiness/sales/25d/sfau…
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Getting error with AI agent - "Sorry, the assistant is unavailable right now. If the issue persists,Summary: I have created an Oracle AI agent for Benefits category with Benefits Policy document uploaded. When trying to access the agent is successfully deployed on bene…
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New IDEA: Business Object ability to covert the uploaded Data set as JSON SchemaSummary: Deloitte US Today, when creating Business Objects, we don’t have a way to upload a payload data file and have it converted into a JSON Schema. Since these REST …
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When using a Policy Agent how can we give access to different policies based on location to employeeSummary: Hi there, If we want to deploy for example a Leave and Absence Policy Advisor - AI Agents for our employees how can we allow end users access to the right polic… -
Does the Email tool in Fusion AI Studio allow attachments?Hi, We have a requirement to send emails with attachments to a defined set of recipients or a distribution list using Fusion AI Agent Studio. We have explored the Email …Vishala Vuppuluri 31 views 0 comments 0 points Started by Vishala Vuppuluri AI for Fusion Applications
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Can Email tool in Fusion AI Agent Studio support emails to an email group/bulk set of recipients?Summary: Hi, We have a requirement to send emails to a bulk number of recipients or an email group. Is this possible using the Email Tool in Fusion AI Agent Studio? If y…
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No agents available in AI Agent StudioI have followed all instructions listed under https://docs.oracle.com/en/cloud/saas/fusion-ai/aiaas/access-ai-agent-studio.html including setting up a new custom role, e…Pradeep T U 63 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications -
Can we use AI Agents in CPQSummary: While there are seeded agents for CPQ in AI Agent Studio, can we invoke these in the CPQ Env or can we only call upon these in Oracle Fusion? Is there any other…
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AI Agent with External REST Tool with query parameter is not workingSummary: External Rest Tool with Query Parameters is not working. The same endpoint url is working in POSTMAN without issues. When running the agent no data is returned.…Babu Chalamalasetti 281 views 20 comments 0 points Most recent by Rudra_2024 AI for Fusion Applications
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How to add documents to OOTB RAG AgentsSummary: When copying template for an Agent such as "CPQ Administrator Assistant", how do we add documents to the seeded tool? I do not see an option for this? Either in…
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Classification Agent in Service Request Resolution Workflow Agent failsThe Agent fails to respond with a 403 error. I assume this is because the Workflow Agent is unable to find the Classification Agent. When I try to set the Agent in this …Sai Aditya Gontu 31 views 3 comments 1 point Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications
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AI Agent Studio - Business Object Replace Message ContentSummary: I want the AI Agent to retrieve a Helpdesk Request an deliver a n-step Resolution Plan. The Resolution should the be written to a message within the Helpdesk Re…
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Integrating a chatbot in Oracle Field Service that uses Fusion asset dataSummary: Our goal is: Host or embed a chatbot experience in Oracle Field Service (for example in the mobile UI / Collaboration / Where Is My Technician or another suppor…
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How to new a EvaluationSummary: I am a novice user of Oracle Fusion and I want to use Monitoring and Evaluation to evaluate the Agent Tool I have created, but I am unable to select my Tool dur…yuanfang 11 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications
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KEY_NOT_FOUND error while publishing the AI AgentSummary: Hi Experts I'm getting below error while publishing the AI agent. Please help KEY_NOT_FOUND I have added all the roles and privileges needed as mentioned in bel…
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How to Display HTML Content in AI Agent Responses in AI Agent StudioSummary: Hello Community, I am working on an AI Agent in AI Agent Studio that retrieves and displays ticket information. In my agent prompt, I have specified that ticket… -
Service Request Triage Agent giving 403 errorSummary: The Service Request triage agent works but when it goes to the tool to fetch the category it gives 403 error every time Content (please ensure you mask any conf…Hardik Gupta 11 views 4 comments 0 points Most recent by Raghavan p-Oracle AI for Fusion Applications -
How to add AI agent on service request page for SR Triage and SR Resolution AI AgentsSummary: How to add AI agent on service request page for SR Triage and SR Resolution Agents I have configured SR Triage and SR Resolution AI Agents but unable to put the…GAUTAMP 96 views 2 comments 2 points Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications
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How to integrate external Knowledge base to Oracle Service Agent created on AI Agent studioSummary: Oracle AI Agent studio provides the option of uploading PDF documents which can be used for answering questions. Content (please ensure you mask any confidentia…Hardik Gupta 41 views 4 comments 1 point Most recent by Babu Chalamalasetti AI for Fusion Applications
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What is the limit of pdf documents that can be uploaded inside a Agent toolSummary: A tool can be created for RAG and PDF documents can be uploaded to that. Content (please ensure you mask any confidential information): What is the maximum numb…Hardik Gupta 49 views 2 comments 0 points Most recent by Babu Chalamalasetti AI for Fusion Applications
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Delete Icon Not Working for Files on “Generate Goals and Strategies” on Redwood PageI am unable to delete an uploaded file from the "Generate Goals and Strategies" page within business plans. Steps to reproduce: Create a new business plan under any exis…