Benefits Service Center
Discussion List
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How to handle Flex credits when Employee rate is greater than the Flex Credit?When using Flex credits we see we can use those credits to pay for benefits but if the Rate is greater than the credit it only allows for overspending but there is no op… -
Life Event evaluates rates as of Life Event occurred date rather than Rate/Coverage Start Date ruleSummary: When enrolling a New Hire in December where coverage and rates are to begin on the first of the next month (January 01) and Standard Rates have been updated to …
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The Pending Action for EOI is stopping other life events from processing.Summary: The Pending Action for EOI is stopping other life events from processing. Content (please ensure you mask any confidential information): When an employee submit… -
Get Error as 'enrolled in the plan or selected more than the limit of 1 options'Summary: Content (please ensure you mask any confidential information): Below error occurred when evaluating any life event. We have two plans called SHE Plan and OPD Pl… -
New Hire cannot see the ESS Medical OptionsHello Community, We have a new hire that cannot see his option for Medical Program Navigation: Me Tab - Benefits - Start Enrollment - Continue - (Options)- The Medical P… -
Feasibility to modify Benefit Pages without CustomizationSummary: Feasibility to mark fields under New Contact like gender and DOB as mandatory at Benefit Enrollment Level, Before You Enroll stage. Challenge is we cannot use S… -
Biographical Info section not showing up for the Contact under People To Cover in Benefit SummarySummary: For one of the contacts, I am not able to see Biographical info section while I was able to view this section for other contacts. Any thoughts why I am not able…
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Pending Actions - EOI & Affidavit formsSummary: Looking for advice on how other companies make the process smoother for employees to see and review any of their pending actions, such as marriage certificate, …Jason Bender - Estes Express Lines 31 views 5 comments 0 points Most recent by Durga Prasad Arsid-Oracle Benefits
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What are the steps to add the 'Documents of Record - HR' tile under 'Ben Admin'?Summary: What are the steps or where is the documentation to add the 'Documents of Record - HR' tile under 'Benefits Administration' Version (include the version you are… -
Running Prepare Enrollment Batch in Workbook is removing enrollmentsSummary: Running Prepare Enrollment Batch in Workbook is removing enrollments that are not part of the load Content (please ensure you mask any confidential information)… -
Need help in identifying table which stores dependent line number informationSummary: We are loading benefits dependent information using DependentEnrollment.dat file. In DesignateDependent File Discriminator , we've line number attribute. we wan…
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Benefit Group for New HireSummary: How can we assign Benefit Group during New Hire entry We are planning to use Benefit Group as eligibility criteria. we can enter the Benefits group in Benefits …
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Feasibility to set priority of plans in Credit consumption under Benefit Flex Credit PlanSummary: Seeking inputs on feasibility to set priority in system to felicitate credit deduction in set order, eg. first consume flex credits for Medical Plan, followed b…
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Life Event should auto-trigger when Dependent Turning Age 26Summary: We have a requirement that the dependent coverage, due to overage (26), should end at the end of the month in which they are turning 26. Dependent Age out Life …
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Interpretation of Oracle Document Benefit Flex Credit Rate Creation Steps and NavigationSummary: In setup of Flex Credit Plan, as per Oracle Documents the steps to create a Rate is as below , however upon navigating in system we get stuck at this error desp…
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How can we make a Benefits Manager data role that is View All EXCEPT for self?Summary: I've attempted several times to make a custom Data Role from the delivered Benefits Manager Job Role. When creating the data role, I use View All... for all ite… -
Removing Benefit Tiles from Employee Self ServiceSummary: Seeking insights on best ways to remove non required tiles from Me> Benefits. Suggestions are welcome from Role and well as customization perspective Content (p…
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Read Only/View Only Job Roles - Benefits and PayrollSummary: Read Only/View Only Job Roles - Benefits and Payroll Content (please ensure you mask any confidential information): Hi All - I am looking for developing job rol…
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How to restrict benefits access to certain AORs?Summary: We have two delivered benefits roles and two copied versions of those roles. The two delivered roles are Benefits Admin View all and Benefits Manager View all. …
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Coverage Start Date to be 1st of the next month after 30 days of employmentSummary: I have a business requirement for the New Hire LE to drive a Coverage Start Date of the 1st of the next month AFTER 30 days of employment have been completed. T…
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Benefits Self-Service Page: Missing TilesSummary: Hello, As per the below screenshot, all the tiles are missing. Please advice on how to resolve the issue. Thanks Content (please ensure you mask any confidentia…
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How to deselect an option while making elections automatically as soon as another Option is chosenSummary: Scenario: While making benefit elections, despite setting option level restriction, system is allowing to select multiple options on screen (validation shows ef…
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Feasibility to configure Hours Purchase Benefit Rate CalculationSummary: Suggestions are welcome on Benefit Rate Calculations that are derived from Number of Hours as inputted by worker while making elections: User to input number of…
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Feasibility of Rate Calculation (Multiplication and Subtraction Parallel Method)Summary: Rate must be calculated as (75 percentage of Salary Minus 5000 Pound Sterling)- Resultant must give Rate amount Rate Amount = {75% of Salary - 5000 Pounds} Cont…
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Evaluated Life Event HistorySummary: Is there a way to pull all historical Life Events on an employee? We specifically want to find evaluated Life events that are not closed. Content (please ensure… -
Pending Action not showing New Hire dependentHello Community, I have a new hire who is trying to enroll his dependents, one of the dependents, Child1 is not showing up in a pending action to request documentation. …
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Unable to add a child or trigger depends drops after Open enrollmentSummary: When adding a new born Child after open enrollment, Employee plus family option not visible. Open Life Event Processed Date = 1/1/24 Add a child LE processed da…
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Adding the Communication Information (Phone Number) in Benefits Self Service and Benefits Service CeSummary Directions on how to use Sandbox to add a contact's phone number and email and other communication information in Benefits Self Service and Benefits Service Cent… -
Hire Potential Life event not detected for new hires loaded from HDLHi We are seeing issue where Hire potential life event is not getting detected when a new Hire is loaded via HDL (bulk/ single EE). However, when we Hire an EE manually …
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How do I batch back out unrestricted recalculation life event?Summary: How do I batch back out unrestricted recalculation life event? I can manually remove but the volume is too high to do manually and seeking a batch process solut…