Category 234
Discussion List
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How to fetch variable data into another flowSummary: how can I fetch variable data which is in signup page and show it into the another flow into the my profile page. Both are made into the different objects with …Prashant Pandya 141 views 2 comments 0 points Most recent by Prashant Pandya Digital Customer Service -
VBCS/DCS - Show Survey after Chat is closedSummary: VBCS/DCS - Show Survey after Chat is closed Content (please ensure you mask any confidential information): Hi, We are implementing DCS (Digital Customer Service…AparajitMalliJawaharBapu 72 views 7 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …Anusha716 82 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to auto save the Service Request details without clicking the submit buttonSummary: On entering the details in the SR form, the values should auto save without user having to enter the submit button Content (required): On entering the details i…DileepDalli-Oracle 61 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …SreejithNairS 52 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Set DCS login page as default sign in page for DCS applicationSummary: We are implementing the DCS application , when user click on 'Sign-In' in DCS home page, they could see IDCS login page for sign in and there is an option to lo…
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"Ask us a Question" showing blank pageSummary: In DCS when we type anything and click on search , it is displaying blank page. Content (please ensure you mask any confidential information): Version (include …
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Can Fusion Service DCS be configured to support multiple domains?Is it possible with DCS to support multiple domains and 'route' the domain to a separate landing page within DCS? Further, if I configure DCS with multiple domains, can … -
how to find trigger for the below action i explained?My question is scenario. I have one standard object , name account . I have two fields - one is country - list of values second one is state - dynamic choice list if we …
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Is Card Payment using ADIB Hosted Page payment gateway PCI Compliant - DCS portalSummary: Do we have any PCI Compliance issues in MasterCard PG integration in DCS portal? Content (please ensure you mask any confidential information): We have implemen…Kranthi Gorrela-Oracle 31 views 3 comments 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service
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are there standard templates available to Integrate DCS with Maintenance Work Order?Summary: are there standard templates available to Integrate DCS with Maintenance Work Order? Content (please ensure you mask any confidential information): Version (inc…Siddharth Bhamare 22 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service
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Is Apple Pay can be tested in India using a test card on iPhone/MacbookSummary: Is Apple Pay tested in India using a test card on an iPhone/Macbook Content (please ensure you mask any confidential information): We are implementing Apple Pay…Kranthi Gorrela-Oracle 31 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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DCS self registration with Azure SSOSummary: How to configure DCS to allow self registration and external SSO. Content (required): We are building a DCS portal with a customer that uses a Microsoft Azure t…Owen Stone 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How do I switch off auto numberingHello, When I test my bot on our test webpage, I keep getting numbers added to my menu options then on the feedback scores (see attachment). I have removed the auto numb…Alistair Caw 43 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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What is the attachment maximum size a user can attach while raising Service Requests in DCS?Summary: What is the attachment maximum size a user can attach while raising Service Requests in DCS? Is there any limitation or he can attach any size fileSreejithNairS 32 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to get Custom Object Information to DCSDear Team, Can we add Rest APIs inside the same service connection for Custom Objects which are created in CRM. Thanks.SreejithNairS 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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VB Studio - Unable to find from IDCSSummary: We are setting up DCS , I have a admin access to IDCS and setup has been done in IDCS and fusion. Created the DCS application as well with the help of latest st…
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Is the self-service registration of a Fusion standalone contact possible?Summary: Hello, We are planning to implement the Digital Customer Service for an existing customer. I have a few questions regarding the self-service registration: 1) Is…Sabine-Oracle 44 views 3 comments 0 points Most recent by User533721-Oracle Digital Customer Service
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How to associate a DCS contact with a Fusion contact?Summary: Associate a DCS contact with a Fusion contact Content (required): We know that using the Digital Customer Service (DCS), it is possible to create a Contact to a…lucas souza 43 views 1 comment 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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Is it possible to filter faqs on dcs only with category selected without keyword?Hello, I have a question is it possible on dcs page that user filter faqs selecting only category? This use-case now is unavailable to this dcs page. Can you please prov…Amina Fajic 3 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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We are getting this error while creating self service developer user in DCS.Summary: Hi Team, We are getting this error while creating self service developer user in DCS. Please Help us. The URL you provided for the IDCS_REST_ENDPOINTAPP third p…SreejithNairS 23 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to configure Oracle Service Live Chat?Summary: Content (required): Hello community. I need to implement Oracle Service Live Chat, could you tell me what documentation I could follow to meet the requirement. …XUM TECHNOLOGIES 52 views 1 comment 0 points Most recent by Paul Relf-Oracle Digital Customer Service -
crmRestApi/resources/latest/account return 401 UnauthorizedContent (required): How can I make the self-service contact, created through the Digital Customer Service portal, be allowed to make a REST request to the account API? V…lucas souza 52 views 3 comments 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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Whether PUDS User will be able to invoke OIC Orchestrations developed for fetching B2B dataSummary: Whether PUDS User will be able to retrieve the same set of data by invoking B2B APIs and OIC APIs (B2B APIs orchestrated in OIC). Please note Custom DSPs are im…Yella Reddy Dhunuthala-Oracle 25 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to colour code the Service Request fields?Summary: How to colour code the Service Request fields? Content (required): We want to colour code few of the fields on the Service request fields but page composer stru…Aniket Paul 51 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Digital Customer Service
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How we can start chat with agent and enable send button to start sending messages to agent ?Summary: need to start to chat with the agent but, Send button is grayed and not enabled Content (required): how we can start acting with the agent? Version (include the…MohamedFarouk77 81 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service -
Is there a way to redirect VB/DCS application's login page just after the logout instead of the IDCS**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: I am developing an VB DCS Application, I am trying to redirect to …Tony Phetbourom-Support-Oracle 71 views 3 comments 0 points Most recent by Akshatha G V Digital Customer Service
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How to prevent DCS Users logging into IDCSSummary: We built our own DCS Portal for customers to register, sign in and create Service Request. Now I see all registered users are able to login into IDCS environmen… -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
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Default DCS Users to Account Manager roleSummary: Currently, DCS users are defaulted to Customer Self-Service User job role (ORA_CSS_USER), but we would like all users to be defaulted to the Account Manager Rol…