Category 276
Discussion List
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Save as default valuesContent Hello All - Could you please let me know where does (in which table) system store the 'Save As Default' settings of an individual user. Regards, Manpreet SinghUser_2025-01-29-18-11-35-209 33 views 0 comments 0 points Most recent by User_2025-01-29-18-11-35-209 Reporting & Analytics for B2C Service -
Need help for calculating the days each status remain in for a given incident.Content Hello Gurus: While, I'm new to Oracle Service Cloud Reporting and Analytics, I've a specific requirement wherein we want to calculate the time (no. of days) for …Farhad Pagdiwala-120269 28 views 2 comments 0 points Most recent by Farhad Pagdiwala-120269 Reporting & Analytics for B2C Service -
Chat Origins - using custom object fields?Content re: https://cloudcustomerconnect.oracle.com/posts/1da47425c4 I'm planning to implement something almost identical to this, though we don't use Engagement Engine.…User_2025-02-03-17-31-49-785 19 views 1 comment 0 points Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service
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Chat Origins with Engagement Engine - Analytics Cookbook RecipeContent Chat Origins with Engagement Engine Report on detailed sources of syndicated chats Author: Simon Kilgarriff Difficulty rating: (Beginner) Target persona: Anyone …Simon Kilgarriff-118560 41 views 2 comments 7 points Most recent by User_2025-02-03-17-31-49-785 Reporting & Analytics for B2C Service -
Displaying all rows in aggregate report, even those where count = 0Content Hi there, I have a report that shows me how many incidents of type A are assigned to each account with profile ID of X, filtered by the date range during which t…User_2025-02-03-18-15-18-780 31 views 3 comments 0 points Most recent by User_2025-02-03-18-15-18-780 Reporting & Analytics for B2C Service
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Filtering out from a report any incidents which are not the last (or most recent) incident assigned.Content Thanks in advance for any help - really appreciate it! I have a report that shows me several fields of the last incident related to all of my organisations. To a…User_2025-02-03-18-15-18-780 42 views 4 comments 0 points Most recent by User_2025-02-03-18-15-18-780 Reporting & Analytics for B2C Service
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Outer join not pulling through all incidents - just where they have a relationship to an incidentContent Hi, So: * Added a incident reference * Added transaction type * Added transaction id3 * Did outer join * Filtered transactions on type =**** and id3 in A,B,C The…User_2025-02-03-19-49-57-702 19 views 3 comments 1 point Most recent by Danette Beal Reporting & Analytics for B2C Service
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Chat Total for Chats Received by QueueContent What expression will show me an accurate total of chats received (not necessarily completed) by queue? 95% of our chats filter through our contact center, but ma…User_2025-02-03-16-48-16-590 22 views 8 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Disabled Report Link Error when saving a report.Content I was looking at the following recipe: https://cloudcustomerconnect.oracle.com/posts/e767416f65 This looks like something I could really use. Not sure what I am …User_2025-02-03-16-51-39-328 48 views 1 comment 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service
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Bring back earliest dates in seperate columns then combine to single rowContent I have this data. #s0 {font-family:Segoe UI ;font-size: 9pt; font-weight: bold; color:rgb(68,68,68);text-align: left; vertical-align: bottom}#s1 {font-family:Seg…User_2025-02-03-19-49-57-702 23 views 1 comment 1 point Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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How to select all when using IN LIST?Content * So I have a column I want to filter on. * Because it's free text, when I select "IN LIST", nothing is selected and I have to type stuff in. * I could either pa…User_2025-02-03-19-49-57-702 21 views 7 comments 1 point Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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Total Incidents in Unresolved Status at a Given TimeContent I am editing this, because I realized I didn't even realize what it was I needed when I asked (head: meet desk) Essentially what I need is the ability to get a c…User_2025-02-03-22-22-34-586 32 views 18 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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How to pass one output column as a filter in another report using custom scriptContent HI All, I am very new to custom scripts and can we able to do the below requirement using the custom script. For example : In contacts level, we have a bank id a…User_2025-02-03-18-29-17-316 44 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Customer Response Show in HTML FormatContent Hi All, I am facing issue while calling a report in the Customer Portal template. In that the customer response column shows as HTML content but actually in the …User_2025-02-03-17-20-54-699 23 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Filter Text field as DropdownContent Hi Gurus, We have one text field in the custom object. While exposing a the text field in the report for the custom object, we need to choose the values similar …Mohana Gopal S-Oracle 31 views 13 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service -
Getting Clickstream data from our message baseContent Hello - We have a message base/banner on our home page of our knowledgebase site. At this time, the message that is on there has two links that we would like to …Hanna Page 17 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
Want to display date format as FY16/FY17 so on, in a Report columnContent Hi All, In a report column I want to display as FY16 if Incident start date is between 01/Oct/2015 to 30/Sep/2016 and FY17 if incident start date is between 01/O…Ashwitha S-119365 13 views 4 comments 1 point Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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NetPromoter Score (NPS) - Analytics Cookbook RecipeContent NetPromoter Score (NPS) Calculating Your NPS for the Last 7 Days Author: Simon Kilgarriff Difficulty rating: (Intermediate) Target persona: Marketing/Survey Anal…Simon Kilgarriff-118560 54 views 5 comments 6 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Based on date, value should display in a Report columnContent Hi All, There are two columns in a Report. One is Date column which display date in DD-MM-YYY HH:MM AM/PM format and one is Items column (will display item names…Ashwitha S-119365 31 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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lost inbound emailContent Hi friends ! We have an issue : * A client called us trhought the phone * we created an incident on Agent Desktop * The agent sent a reponse by mail to the custo…User_2025-02-03-17-27-29-599 14 views 2 comments 0 points Most recent by User_2025-02-03-17-27-29-599 Reporting & Analytics for B2C Service
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Advanced Analytics w/ BI/Data Visualization for OSvC - Analytics Cookbook RecipeContent Advanced Analytics for Oracle Service Cloud via BI/DV Accelerators The adoption of business analytics across enterprises has seen a paradigm change over the past…Kenny Tietz-23935 103 views 4 comments 4 points Most recent by Mehrzad Kootar Reporting & Analytics for B2C Service -
Live Chat Stats for a TV DashboardContent Does anyone or has anyone built a live or within XX amount of mins dashboard that gives 1 line showing the total of all chat groups. I have totals by queue but c…User_2025-02-03-18-52-34-989 14 views 3 comments 0 points Most recent by User_2025-02-01-08-38-15-811 Reporting & Analytics for B2C Service
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Filtering Based on Logged In Account GroupContent Is it possible to filter rows in a report based on the signed in accounts assigned group? My first thought was to use a custom script to get the logged in user i… -
Exception Alerts to Assigned AccountContent I have 2 exceptions on an Incident report that fire when an Incident hasn't been updated in either 3+ days or 7+ days. Is there a way to send an alert to the age…User_2025-02-03-16-48-16-590 15 views 2 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Applying a Grouping to a calculated columnContent Hi All, I have created a computed column called 'Outcome' based on the values in a text field. I want to now group and count based on the computed field 'Outcome…User_2025-02-03-16-59-32-682 24 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Showing all related incidents in a reportContent Hi All We have added a incident system attribute so we can relate incidents. As its only a Parent/Child relationship and service cloud doesn't support automatic …User_2025-02-03-19-35-06-088 24 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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How to handle Custom reports in CPM?Content Hi All, Is there any way to handle custom reports in CPM? When I query with the report ID am getting only the ID, Name, Created and Updated time. How to get the …User_2025-02-03-19-33-02-045 16 views 2 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Pie Chart based on Incident SeverityContent Hi All, I have a requirement to create a report with pie chart which should be grouped based on incident Severity. i.e. if there 4 severity values 1 to 4, there …User_2025-02-03-19-24-48-785 36 views 5 comments 0 points Most recent by Hanna Abi Akl Reporting & Analytics for B2C Service
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Report on Incident where secondary contact is XContent We have a Sales Engineer who is attached to several incidents as the secondary contact and he wanting a report view of all incidents where this exists. Is this p…User_2025-02-03-17-55-26-866 18 views 7 comments 0 points Most recent by Srinath Srinivasan-Oracle Reporting & Analytics for B2C Service
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How to increase character limit from 200 for text columns in reportsContent I'm trying to run custom reports on Survey text responses and I see that the responses are truncated after 200 characters. It seems that only the displayed value…User_2025-02-03-16-37-41-587 35 views 1 comment 1 point Most recent by Justin_D Reporting & Analytics for B2C Service