Category 276
Discussion List
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Autopopulate report filtersContent Hi , Can we auto populate the report filters with workspace field values ? Attached the screenshot, where we want to have the value of filter auto populated with…User_2025-01-29-00-47-12-825 47 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Number of Incidents with ResponsesContent I've been reporting on response time and incidents with responses (response being when the initial response email is sent). We have changed our reporting methodo…User_2025-02-03-19-30-36-009 28 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Format a Custom URL as 'Friendly'Content I have a problem that I think the community can help me solve. I am not sure where it belongs. I have a field on my report, that I build a URL from. It uses a co…user3511667 32 views 5 comments 0 points Most recent by user3511667 Reporting & Analytics for B2C Service -
All incidents closed by customerContent How would I get a report of all incidents closed by the customer?User_2025-02-03-19-49-57-702 35 views 3 comments 0 points Most recent by LuukS Reporting & Analytics for B2C Service
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Knowledgebase Consumption By Interface - Analytics Cookbook RecipeContent Knowledgebase Consumption By Interface Author: Joe Landers Difficulty rating: (Basic) Target persona: VP Operations, Business Analyst, Call Center Director, Know…Joe Landers 56 views 2 comments 4 points Most recent by User_EEQVS Reporting & Analytics for B2C Service -
How to Search / Export a LogContent Hi, I am wondering whether anyone found a way to search the Log (from the Configuration - Site Configuration - Logs)? For example the Incident Rules Log can be q…User_2025-02-03-16-51-39-328 43 views 6 comments 0 points Most recent by User_2025-02-03-22-23-59-814 Reporting & Analytics for B2C Service
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Contacts DeletedContent Hi, is there any way to obtain those contacts that were deleted from the database? Is there any audith log to look for this in? RegardsUser_2025-02-03-18-08-05-360 18 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Report multiplying data after table joinContent Hi all, firstly I must explain that my knowledge of reporting is very limited so if I am asking a basic question I apologise but I am rather stuck at the moment …User_2025-02-03-22-00-16-925 24 views 1 comment 0 points Most recent by User_2025-02-03-17-57-37-588 Reporting & Analytics for B2C Service
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Answers that errorContent Hi, In Google Analytics I see error ID 1 showing up (Answer no longer available). However, I can't see what answer they were trying to access. I have looked thro…User_2025-02-01-07-03-13-295 22 views 4 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service
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Auto Populate Values In The Incident Search reportContent Hi, Greetings, We have a requirement, in the incident workspace which searching for the child incident we need to add the name of the contact as the search crite…Srinath Srinivasan-124753 16 views 2 comments 0 points Most recent by User_2025-01-29-00-47-12-825 Reporting & Analytics for B2C Service -
Monitoring Agent Inboxes - Analytics Cookbook RecipeContent Monitoring Agent Inboxes View All Open Incidents Assigned to My Group Author: Simon Kilgarriff Difficulty rating: (Beginner) Target persona: Agent Supervisors / …Simon Kilgarriff-118560 62 views 1 comment 5 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service -
All vs. Any - Analytics Cookbook RecipeContent "All vs. Any" Reporting Using Multiple Joins to the Same Table to Report on Different Metrics within the Table Author: Simon Kilgarriff Difficulty rating: (Inter…Simon Kilgarriff-118560 65 views 1 comment 8 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
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Average Email response time (From all incoming emails)Content Hey guys, I think I have been going through most topics regarding this topic. However, I am still struggling to find an answer. What I am looing for is: Average …User_2025-02-03-17-17-46-546 34 views 2 comments 0 points Most recent by User_2025-02-03-17-17-46-546 Reporting & Analytics for B2C Service
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Format Functionality to Export Option of ReportsContent Can't we edit the format section of the Reports when Exported. Usually the font size is low in the Exported Reports. or Can we have any other functionality to in…
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How do I obtain an API tokenContent We're trying to use OSC to its fullest "Wow, great stuff, we'll stay with Oracle" potential and connect using a REST API connection to pull data into Alteryx -- …User_2025-02-03-20-43-46-497 59 views 3 comments 0 points Most recent by User_2025-02-03-20-43-46-497 Reporting & Analytics for B2C Service
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Agent assigned incidents report displaying all agents (even with 0 assigned incidents)Content I'm attempting to create a report that displays a count of number of incidents that have been assigned to each agent over a specified amount of time. What I can'… -
Track how many questions are solved via Smart Assistant?Content Hi All, Could we able to track how many questions has been solved through smart assistant widget if the customer has clicked the button as "My question is answer…User_2025-01-25-05-06-24-395 20 views 4 comments 0 points Most recent by User_2025-02-03-18-50-34-224 Reporting & Analytics for B2C Service
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Add field to search on 'Private Messages Per Channel Account' reportContent Hi Group, I'm trying to get help with a report (Private Messages Per Channel Account) that, when you right-click on a record, the option to create an incident ap…User_2025-01-28-01-20-07-657 12 views 3 comments 0 points Most recent by Phil Franklin-Oracle Reporting & Analytics for B2C Service
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Report: On average users are submitting how many tickets per month?Content Hello, I am wanting to reach out and see if there is any way to check on average how many incidents are users submitting via our Ask A Question page in a given m…Abe Carrasco 15 views 5 comments 1 point Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service
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ROQL: How to use CategoryHierarchyContent I have this: select Category.ID,Category.LookupName, COUNT(ID) as Total from Incident WHERE Source=1017 group by Category.LookupName order by Category.ID LIMIT 2…User_2025-02-03-19-49-57-702 43 views 0 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Count incidents when a date_group and count(*) is usedContent I have a report with 3 columns * DATE - date_group(incidents.created,'YYYY-MM-DD') * SOURCE - incidents.source_lvl2 * COUNT - count(*) So this shows how many inc…User_2025-02-03-19-49-57-702 59 views 5 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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String Replace Function in ReportContent Hi, I want to replace a character in a string in a report column. In the string function, I do not see string replace function? Since I have to access the report…User_2025-02-03-22-27-06-740 88 views 8 comments 0 points Most recent by Phil Franklin-Oracle Reporting & Analytics for B2C Service
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Hide row if a column contains a certain valueContent Is it possible to write a script to hide a row if a column contains a certain value? For example I have a report that displays all the cases for a queue but want…JLFolkman 73 views 4 comments 0 points Most recent by JLFolkman Reporting & Analytics for B2C Service
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Report - First response SLA from the first customer interaction (calcule)Content Hello, I have a use case that I import a CSV with the customers they bought from the store offering proactive help if they need it. These tickets are created wit…User_2025-02-03-17-19-40-969 15 views 6 comments 0 points Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service
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PHP with Cross TabContent Hello All I am using Servicecloud to report on Grant information from a Grant Specific CRM. The Servicecloud reporting is considerably better than the Grant CRM.…User_2025-02-03-16-56-52-129 24 views 0 comments 0 points Most recent by User_2025-02-03-16-56-52-129 Reporting & Analytics for B2C Service
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Including transactions disables report record commandsContent Hi Community! While working on improving the quality of data and reduce the amount of duplicate information in the system I have found that by joining the tasks …User_2025-02-03-16-58-30-021 33 views 3 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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How to replicate CASE statementsContent MY Query select Source.LookupName as Source, Incident.CustomFields.c.telephone_call as Telephone ,COUNT(*) from Incident WHERE Incident.StatusWithType.Status.ID …User_2025-02-03-19-49-57-702 25 views 2 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Separating chat agent intervals by hourContent Hello everyone, We are working on showing the number of minutes that certain agents were available during a specified time period, separated by hour. As of now, …User_2025-02-03-19-46-58-947 20 views 2 comments 0 points Most recent by User_2025-02-03-19-46-58-947 Reporting & Analytics for B2C Service
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Viewing Popular Answers (Report ID 162) in ConsoleContent I'm trying to view the Popular Answers report but no Answers are displayed when I run it. Are CP reports only viewable on a CP Page?User_2025-02-03-18-13-34-376 36 views 3 comments 0 points Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service
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Can you customize the list of items when you right click within a report?Content Is it possible to hide or add an option when your right click within a report that lists incidents? We need to be able to hide Forward from this list and am unab…JLFolkman 17 views 2 comments 0 points Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service