Category 276
Discussion List
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Multi-select by checkbox / form controls in a reportContent Hi, I have a report for incidents that has a drill-down level to show a preview of the email text. Our supervisors use this to check similar incidents. They want…User_2025-02-01-07-03-13-295 37 views 2 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service -
If String Contains then ...Content Hello All We have a telephony data feed into Servicecloud. There are multiple (Telephony) lines for the same client. For the purposes of a report I want to group…User_2025-02-03-16-56-52-129 35 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Category MapsContent I was asked by a colleague to assist in creating something to show a full map of categories used in the product. A few changes happened here and there and we end…Chris Clifton 50 views 0 comments 5 points Most recent by Chris Clifton Reporting & Analytics for B2C Service -
Can we report on Answers Viewed by Keyword Search?Content We're looking for a report that will show Answers Viewed based on Keyword Searches. So for example, if the search was "returns," and let's say I get 50 answers i…User_2025-02-03-19-48-53-278 26 views 2 comments 2 points Most recent by User_2025-02-03-19-48-53-278 Reporting & Analytics for B2C Service
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Duplicated results, how to remove duplicates?Content I have a report showing how many chats an agent has taken, handle time, wait time, wrap-up time, surveys completed on the agent, % of issues resolved (based on s…User_2025-02-01-08-49-58-624 82 views 2 comments 0 points Most recent by User_2025-02-01-08-49-58-624 Reporting & Analytics for B2C Service
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Chat Summary Recipe with 30 minute intervalsContent Hi all - We're using the recipe located here: https://cloudcustomerconnect.oracle.com/posts/df92150e62 but we need the reports listed in a 30-minute interval. I …User_2025-02-03-17-16-28-475 4 views 0 comments 0 points Most recent by User_2025-02-03-17-16-28-475 Reporting & Analytics for B2C Service
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Ticket Report - Tickets by ContactContent Hello, I am in need of creating a report for a client in which they want to know who is submitting the tickets. So basicaly I need to just have a report where...…User_2025-02-03-18-36-38-730 18 views 3 comments 0 points Most recent by User_2025-02-03-18-36-38-730 Reporting & Analytics for B2C Service
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Anyone used "Chat Agent Performance Intervals" in a report with luck?Content Hello all - I have another challenge for you - I am attempting to build a report OR add to an existing report the Chat Agent Performance Intervals. We need to sh…User_2025-02-01-08-18-48-897 22 views 1 comment 0 points Most recent by User_2025-02-03-20-31-45-958 Reporting & Analytics for B2C Service
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Batch exception - HandlingContent Hi All, i am trying to insert records to contact object using batch(.net) . A batch contains 1000 records. Records 1 email id = ****@gmail.com records 100 email …User_2025-02-03-17-31-40-230 24 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Where is Search Priority Word information stored?Content I need to create a report that outputs the configuration info for the Search Priority Words within the logged-in interface. But everywhere I've looked, I've come…User_2025-02-03-19-48-39-282 25 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Report "All incidents": show sla nameContent Hello, I want to display the sla name in the report "All incidents". Therefore I add the column incidents.sla_id to that report. Next step is to add the column s…User_2025-02-03-19-37-39-407 11 views 2 comments 0 points Most recent by User_2025-02-03-19-37-39-407 Reporting & Analytics for B2C Service
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'Keyword trend' for incidentsContent Hi, I'm more familiar with answers than incidents... for answers we use a fantastic report from the Cookbook to show keyword trends. I'd love to build something …User_2025-02-01-07-03-13-295 24 views 0 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service
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Top 5 Calls by Program?Content We have monthly reports that provide call data counts by Program and Category. Is there a way to query for just the Top 5 calls per Program in one report? I can … -
Report for Campaign segmentationContent Hi Guys, I am trying to create a report which uses two tables:one custom object and contact. We are trying to pick the records which have the same value for one …Sylvia S. 23 views 2 comments 0 points Most recent by Sylvia S. Reporting & Analytics for B2C Service
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Logical FunctionsContent Hello all - I tried to perform a search to see if I can find anything that may help and i've tried a few options and haven't had any luck. I'm trying to create a…User_2025-02-03-22-18-38-342 31 views 4 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Generating radar chart from custom fieldsContent I have a number of fields available on a incident workspace. They are menus with options 1 to 5. I need to be able to get these values (based on a single inciden…User_2025-02-03-19-34-13-477 19 views 6 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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having count > n in ReportingContent Hi all, from my SQL experience I know a statement "having count (fieldname) > 1. Is there a similar possibility as well available in Reporting and Analysis? Fina…User_2025-02-03-17-17-22-167 67 views 3 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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First Agent Post report assistanceContent Hello everyone! I have created a report for our Live Chat team that will calculate the Agent Response Time. I have 2 questions concerning this report: 1. I need …User_2025-02-01-08-18-48-897 15 views 7 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Report stopped working due to amount of data.Content Hi, I have a problem with one of our scheduled reports. It is supposed to show aggregate of all agent achievements in monthly intervals for the last 6 months Thi…User_2025-02-03-16-51-39-328 49 views 9 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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LongText as Filter in ReportsContent We have a requirement where we need a long text as a filter. Can AnyOne Please suggest how to achieve the same. RegardsUser_2025-01-29-00-47-12-825 18 views 2 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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Total Solved case Count month byContent Hello Team, I need a help for creating one custom report where I need total count of case which is solved month by. I have attached the screen shot they way I ha…User_2025-02-03-19-26-34-681 32 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Answers Created & Updated reportContent Hello all - We have several employees who propose answers in Oracle, but only 3 publishers who make the answer changes go live on the site. I need a report to sh…User_2025-02-01-08-18-48-897 18 views 2 comments 0 points Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
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Use decode in FiltersContent Hello, I've created report when I replaced Source Hierarchy values with more 'readable' names using decode option, ex. 'Techmail - Service Mailbox' is shown as '…User_2025-02-03-19-54-25-485 54 views 0 comments 0 points Most recent by User_2025-02-03-19-54-25-485 Reporting & Analytics for B2C Service
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Multiple Expressions in 1 Definition - Same Day ResolutionContent Hello all, Looking for some assistance and I am stumped. I want to build report definition that tells me if the incident was created and closed in the same day f…User_2025-02-01-08-53-30-666 37 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Custom Script HelpContent Hi All, I'm trying to create a radar chart. A search led me to this post linked below. It sounds like I need to turn my column headings into a column and pivot m…User_2025-02-03-18-15-20-995 41 views 0 comments 0 points Most recent by User_2025-02-03-18-15-20-995 Reporting & Analytics for B2C Service
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Monitor client waiting time in chat session in Real TimeContent Hi, We know that there are some configuration verbs (FIRST_WARNING_TM / SECOND_WARNING_TM) that flags the agent workspace of an active chat session in yellow/red…David Soto V. 36 views 3 comments 0 points Most recent by David Soto V. Reporting & Analytics for B2C Service
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Search Incident by Reference Number without Hyphen (-) or any Phone number with dash or HyphenContent Hi Team, We have business requirement where our business want to search Incidents by Reference Number without putting Hyphen (-) character. As an example In Inci…User_2025-02-03-21-51-27-797 30 views 3 comments 0 points Most recent by martin adams Reporting & Analytics for B2C Service
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Reporting on Categories by IDContent I have created the simplest report to try to just see what ID's are associated to each Category. I'm trying to troubleshoot some code that is calling the incorre…User_2025-01-31-02-50-15-254 33 views 1 comment 0 points Most recent by Anurag Mittal CX Reporting & Analytics for B2C Service
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Current Logged in a report filterContent Hi All, I'm trying to validate in a report filter what profile has the connected user, and depending on the current profile to show more rows o not. Is it possib…Cristian Nieva 27 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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On incident workspace, I want an report of all incidents for this contact, that I can click to open.Content On an incident workspace, I want to show all existing incidents for the contact associated with the incident. I have that working, where the filter is incidents.…Ian Hunter 40 views 1 comment 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service