Category 276
Discussion List
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Formatting large numbers in Grid widget outputContent Hi all. I am using the Grid widget to output some report data, but the numbers being output are not honouring the report column formatting. How do I format large…User_2025-02-01-08-58-47-501 22 views 0 comments 0 points Most recent by User_2025-02-01-08-58-47-501 Reporting & Analytics for B2C Service -
Possible? Show "Fill Inbox" command only if Inbox is empty (no unresolved incidents assigned)Content Dear Community, I have a question please. Is it possible to show the record command "Fill inbox" in a custom report "My Incidents" (Inbox) only, if the inbox con…User_2025-02-01-08-18-39-349 43 views 2 comments 0 points Most recent by User_2025-02-01-08-18-39-349 Reporting & Analytics for B2C Service
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List of cases which is SOLVED less then FOUR hours since creationContent Hi All, Need some help in the reporting part. I want the total count cases which is SOLVED less then FOUR hours since creation? I want the total count cases whic…User_2025-02-03-19-26-34-681 23 views 4 comments 0 points Most recent by User_2025-02-03-19-26-34-681 Reporting & Analytics for B2C Service
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Cross-TabContent Hi, I am trying to find some documentation for the Cross-Tab function but am only finding rather general info (e.g. https://documentation.custhelp.com/euf/assets…User_2025-02-03-16-51-39-328 27 views 8 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Column shrunk to 0 width, can't select it to increase it!Content Some of our staff are keen on a lot of columns in a report so that they can see them all once it's exported, this means that sometimes column widths accidentally…Ineke Clewer 26 views 8 comments 0 points Most recent by Ineke Clewer Reporting & Analytics for B2C Service -
Report On a Specific Date Range per columnsContent I am creating report with totals for specific date ranges through out the year. We want to combine it to one report instead of separate ones. Example. So on thes…Richard Catalani 21 views 3 comments 0 points Most recent by Richard Catalani Reporting & Analytics for B2C Service -
create search report for multi match contacts in oracle righnowContent how to create search report for multi match contacts in oracle righnow? Version Oracle Service cloud- RightNowRanjith Kumar M 23 views 3 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Contacts that Viewed Answer or Answer Viewed by ContactContent Hello, If we forced all users to log into our Knowledgebase could we generate a report with the following output Answer ID, Question, Date Viewed, Contact Email?…User_2025-02-03-17-08-02-219 42 views 1 comment 0 points Most recent by User_2025-02-01-08-58-47-501 Reporting & Analytics for B2C Service
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Report column which has mathematical functions doesn't get refresh when data changes in an editorContent I have report to show child record detail inside Incident workspace. Have enabled refresh report if data changes in editor. One of report column has calculative …Anurag Mittal CX 20 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
Use comparison value to compare a single day with a range?Content Hi, I'd like to make a report that compares the number of chats in each 1 hour interval of a day, with the average number of chats in the same intervals of the p…User_2025-02-03-16-16-36-032 36 views 2 comments 0 points Most recent by User_2025-02-03-16-16-36-032 Reporting & Analytics for B2C Service
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Specific time duration based on day of weekContent HI all Need some help with time/date, I am trying to creating a report with the following set up Shift 1 Shift 2 Shift 3 Incidents Closed Shift Times Shift 1 6pm…Richard Catalani 20 views 11 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Remove Duplicate Records from ReportContent Hello, I have a custom report which contains some duplicated Incidents (IDs and lookupName) because of the resolution time (screenshot attached) how can I show o…User_2025-02-03-19-45-39-179 61 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Incidents with attachments showing multiple times.Content Hi, I have a report that shows all Incidents in all Qs. What I I am adding is the paperclip icon that is displayed next to the incidents that contain attachments…User_2025-02-03-16-51-39-328 51 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Responses Sent Count Column breaking Cross-Tab Attachment ColumnContent Hello all, I'm having an issue in a report that's causing a previously working feature/column to break. This report has had 2 fattach columns that were built wit…Andy Townshend 39 views 2 comments 1 point Most recent by Andy Townshend Reporting & Analytics for B2C Service -
Unexplainable difference report figuresContent Hi there, To see answers that were visited I have two reports that show different figures for the same month (May 2017): The 'Standard Service Summary report' sh… -
See what status an incident was at a particular dateContent Hi, So we have a requirement to count how many incidents had a status X at time Y. What's the easiest way to do this? I just need a figure - nothing more. My pro…User_2025-02-03-19-49-57-702 26 views 8 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Cannot Nest Aggregate Function or Use On Aggregate ColumnContent Hi all, I am trying to create a dashboard that will give information based on incidents that were manually categorised vs what goes through our automated categor…James Branston 28 views 6 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
Reports accessible out side OSvC through a URL?Content Can we access (read only) the public reports outside OSvC via a URL. It should not ask for any logins/ authentication. If this is not supported out of the box, c…adla sayeed 28 views 5 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Average answer time for emails repliedContent Hi everyone, I wonder if anyone has a report they can share that would do the following: I am looking for a quick way how to find out how many e-mails were repli…User_2025-02-03-16-51-39-328 26 views 9 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Wait Time (Listening) calculation question on Chat reportContent Hi there! I have create a report (pdf of report and definition attached). I need help verifying that the column called "Wait Time/Listening" is calculating what …User_2025-02-01-08-18-48-897 17 views 2 comments 0 points Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
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Agents available for Chat - Visual representationContent Hi, I've been tasked with creating a visual representation of agents available for chat. I think we can do this using a Gantt chart. As you can see from the char…
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Delete row if match is found with previous rowContent Hi, I have a report that brings back incidents and various bits of information. The Incident Reference number will be repeated but I've sorted it in a way where …King Jack 56 views 5 comments 1 point Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
Report on Text Responses within GuideContent Hello, One of our teams would like to use a guide with text questions/responses, then pull reporting to see what exactly the responses were. This guide would be …User_2025-02-01-08-53-36-401 13 views 0 comments 1 point Most recent by User_2025-02-01-08-53-36-401 Reporting & Analytics for B2C Service
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Nested aggregates question?Content Good Afternoon! I am trying to put a report together that shows the total spend for each agent. It would normally be a pretty straight forward formula of "sum(to…User_2025-02-03-20-32-49-592 11 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Reporting off a new site within the same interfaceContent We are currently going through the process of moving some of our content into two new categories which will lie on the same interface but will have two new sites…User_2025-02-03-19-27-19-072 24 views 1 comment 0 points Most recent by Mig Ponce-121584 Reporting & Analytics for B2C Service
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Display duplicate incidents (emails) from the queueContent Hi, I am quite new to reporting so I hope my question will not be too trivial. I am trying to create a report that would show only the incidents in our Qs that c…User_2025-02-03-16-51-39-328 39 views 9 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Need Chat Agent Response Time on reportContent Hi there! We use chat extensively and we us the auto-response to say,"Thank you for using Live Chat. This is Corine, how may I help you?" I need a way to find ou…User_2025-02-01-08-18-48-897 32 views 4 comments 0 points Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
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How to intercalate interval fieldsContent I'm doing a report with the incidents of a certain period using year/month to group the date field. I also want to show the percentage side-by-side with this fie…User_2025-02-03-20-37-52-959 22 views 1 comment 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Convert and Sum a Text Field to a Time FieldContent I am attempting to Sum the total of Hours and Minutes of a text field for a report. The current text format is HH:MM. I need it converted into HH:MM numbers and …Erik Henley-82378 25 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Using column total in calculationsContent I'm sure there is an easy solution for this, but I feel like I am tilting at windmills now. I have a cross tab report that breaks down chats by hour intervals, g…User_2025-02-03-19-02-06-857 59 views 2 comments 1 point Most recent by User_2025-02-03-20-37-52-959 Reporting & Analytics for B2C Service