Category 276
Discussion List
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Wildcard Search on Multiple EntriesContent Hi all, We have a custom field that stores the different usernames our players use when they play our games. But of course, a player can have more than 1 name, b…User_2025-02-03-18-33-19-109 29 views 3 comments 0 points Most recent by User_2025-02-03-18-33-19-109 Reporting & Analytics for B2C Service -
How to write a custom script to update a column in a report based on all values in another columnContent Hello I have used the following expression (rel_date_diff(time_billed.bill_date, incidents.created, 1) through response requirements to confirm how long it took …User_2025-02-03-16-56-52-129 81 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Report Column: Only Customer or Agent Response timesContent Hello all! I'm trying to create a date column in a report that only measures customer messages and agent replies, and no other edits to the ticket. We currently …Andy Townshend 27 views 3 comments 1 point Most recent by Andy Townshend Reporting & Analytics for B2C Service -
Can We create a Gantt Chart with Hours as Unit of Measure on the X-axis (Values Axis)?Content I have made a custom object as Appointment (Child of Incident object). The Incident is assigned to the Servicing head who in turn assigns the appointment to one …User_2025-02-03-17-40-25-268 25 views 3 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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New to Cusomter Portal, need a report on incidents created in portal vs. consoleContent Hello All - We just implemented the customer portal 2 weeks ago and now we are looking to get some data like number of incidents created in the portal versus the…Heather Acevez 41 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service -
Queued Incidents of LoggedIn AgentContent Hi All, How can we design a report for an agent that shows only those incidents who are in a queue that is assigned to that logined agent's profile ? Thanks and …Ali Raza Jahangir 27 views 3 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service -
Audit Log report for field changes in service cloudContent Hi, We have a requirement to see the list of changes/modified happened on a specific record. Standard audit log doesn't shows the field name details. Is there a …User_2025-01-29-00-47-12-825 51 views 8 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
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Filter Column results on numeric values onlyContent HI, In my report I query a table that has alpha and numeric values. I want just to filter on numeric values. The plus side is that all the numeric values are in …Richard Catalani 39 views 8 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Can we build a report to store previous values without a custom object?Content Hi I have 5 custom fields in Contact Object related to billing details. In the workspace, I have added a tab "Bill Details" with the custom fields. I would like …Jaya Krishna Sumanth Ch 27 views 4 comments 0 points Most recent by Jaya Krishna Sumanth Ch Reporting & Analytics for B2C Service -
Historical Reporting - Open Incidents at Certain Point in TimeContent Hi all, I've searched the forums but have not really been able to find an answer to what I need. I know looking at snapshots of data is impossible but I am tryin…James Branston 18 views 4 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
Can we get a report to see incidents created after a user looks at an answer?Content We can see how many incidents were created after customers view an answer, which is useful, but what I'd really like to see are the incidents they created after …User_2025-02-03-19-13-16-885 44 views 13 comments 0 points Most recent by User_2025-02-03-19-13-16-885 Reporting & Analytics for B2C Service
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How to forward HTML Reports without the charts/graphs disappearingContent Hello We schedule a number of reports in HTML as ( unlike PDF) the data is provided in a continuous flow ( rather than having tables and graphs spread over a num…User_2025-02-03-16-56-52-129 23 views 1 comment 0 points Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service
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Case sensitive report filteringContent I've been asked to identify contacts with initials in the first name field by returning any that don't have lower case letters in them. I have no idea how to ide…Ineke Clewer 17 views 1 comment 0 points Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service -
Scheduled report not runningContent Hello, I have a report scheduled to run, however, judging by the "Report Schedules" standard report, it does not appear to have ran at the times I've designated …JoshLong 63 views 4 comments 1 point Most recent by Danette Beal Reporting & Analytics for B2C Service -
File uploadContent Hi everyone! How can I load contact data from an Excel file to Rightnow? Version Service CloudUser_2025-02-03-19-45-21-273 15 views 5 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Reporting & Analytics for B2C Service
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Report filter based on Logged in profileContent Hey, Is there a way to dynamically filter a report based on the logged in Profile? I have a requirement were a specific type of incidents should only be visible …User_2025-02-03-19-39-00-970 45 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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A version change processContent Hi everyone, good afternoon! I have a problem with RN, I try to create a customized field but when I save it comes a message saying that the tool is in a version…User_2025-02-03-19-45-21-273 24 views 3 comments 0 points Most recent by Jose Lorenzo Reporting & Analytics for B2C Service
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How to Divide Multiple Counts?Content I've been stuck with this problem for a few days and have searched fairly extensively to no avail. I have a series of columns that are counting IF statements. Fo…User_2025-02-03-18-51-09-741 38 views 2 comments 0 points Most recent by User_2025-02-03-18-51-09-741 Reporting & Analytics for B2C Service
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Import contacts filesContent How can I load contact data from an Excel file to Rightnow? Attached an image where shows the header of my contacts Version Service cloudJose Lorenzo 21 views 3 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service -
Mailing response report columnsContent Hi all, I am trying to determine the following: how to split soft bounces from the bounced (num _bounced) column in the Mailing_formats (mailing messages) table.…User_2025-02-03-16-20-21-531 35 views 1 comment 0 points Most recent by Keri Jenkin Reporting & Analytics for B2C Service
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Adding exception when incident owner = No ValueContent Hello dears, Our management asked for a report showing all opened incidents on the system (both from the agent desktop and the customer portal) as well as their …Hanna Abi Akl 29 views 7 comments 0 points Most recent by User_2025-02-03-20-30-59-029 Reporting & Analytics for B2C Service -
Survey reports in one interface?Content Hi, Is there any way to report on surveys from different interfaces in one interfaces? For example - we have 22 interfaces with different languages - when I run …User_2025-02-01-07-03-13-295 26 views 2 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service
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Change Administrator's Name as it Appears in Auto-Response EmailsContent I am making changes to our message templates to alter how our emails appear to customers. Our current Thread Heading is: [Entry Type] by [Channel] ([Author]) ([E…Andy Townshend 47 views 4 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to add custom field "Restoration Time" into SLA configurationContent Hello Experts, When configuring an SLA we are able to define the "response time" and "resolution time" ,we also have one more SLA called "restoration time". We n…Jayashankar Lingaiah-Oracle 29 views 4 comments 0 points Most recent by Jayashankar Lingaiah-Oracle Reporting & Analytics for B2C Service
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A version change processContent Hi everyone, good afternoon! I have a problem with RN, I try to create a customized field but when I save it comes a message saying that the tool is in a version…Jose Lorenzo 15 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Reporting when answers are PublicContent I want to be able to report when an answer is created, and again when the answer is set to Public. We refer to this change as being published, which often differ…User_2025-02-01-08-40-26-447 23 views 12 comments 0 points Most recent by User_2025-02-01-08-40-26-447 Reporting & Analytics for B2C Service
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Report to show exceptions based on SLAContent Hi, We're looking at creating a report to show all incidents, coloured by SLA state. So for example if the incident is less than 2 days old, black font. Between …User_2025-02-03-19-49-57-702 22 views 0 comments 1 point Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Report on broadcast mailing open rates by deviceContent Our marketing team has asked for a report on open rates on emails by device/OS I know you can do this for web pages, but can't find any tables that store this fo…Ineke Clewer 24 views 1 comment 0 points Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service
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Filter IDContent Hi, I'm working with a report on customer portal and I need to use a filter, part of the requirement is to pass the filter ID. My question is how can I find a re…Ammar Aldaffaie 53 views 2 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service -
Report shows no value when something is added from "Add New"Content Hi All, In Incident workspace, I have a custom tab which shows a report. When I click on Add New in the custom tab, it's workspace opens and I enter some data. W…Jaya Krishna Sumanth Ch 22 views 4 comments 0 points Most recent by Jaya Krishna Sumanth Ch Reporting & Analytics for B2C Service