Category 276
Discussion List
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A version change processContent Hi everyone, good afternoon! I have a problem with RN, I try to create a customized field but when I save it comes a message saying that the tool is in a version…User_2025-02-03-19-45-21-273 29 views 3 comments 0 points Most recent by Jose Lorenzo Reporting & Analytics for B2C Service -
How to Divide Multiple Counts?Content I've been stuck with this problem for a few days and have searched fairly extensively to no avail. I have a series of columns that are counting IF statements. Fo…User_2025-02-03-18-51-09-741 41 views 2 comments 0 points Most recent by User_2025-02-03-18-51-09-741 Reporting & Analytics for B2C Service
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Import contacts filesContent How can I load contact data from an Excel file to Rightnow? Attached an image where shows the header of my contacts Version Service cloudJose Lorenzo 27 views 3 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service -
Mailing response report columnsContent Hi all, I am trying to determine the following: how to split soft bounces from the bounced (num _bounced) column in the Mailing_formats (mailing messages) table.…User_2025-02-03-16-20-21-531 39 views 1 comment 0 points Most recent by Keri Jenkin Reporting & Analytics for B2C Service
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Adding exception when incident owner = No ValueContent Hello dears, Our management asked for a report showing all opened incidents on the system (both from the agent desktop and the customer portal) as well as their …Hanna Abi Akl 34 views 7 comments 0 points Most recent by User_2025-02-03-20-30-59-029 Reporting & Analytics for B2C Service -
Survey reports in one interface?Content Hi, Is there any way to report on surveys from different interfaces in one interfaces? For example - we have 22 interfaces with different languages - when I run …User_2025-02-01-07-03-13-295 31 views 2 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service
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Change Administrator's Name as it Appears in Auto-Response EmailsContent I am making changes to our message templates to alter how our emails appear to customers. Our current Thread Heading is: [Entry Type] by [Channel] ([Author]) ([E…Andy Townshend 52 views 4 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
How to add custom field "Restoration Time" into SLA configurationContent Hello Experts, When configuring an SLA we are able to define the "response time" and "resolution time" ,we also have one more SLA called "restoration time". We n…Jayashankar Lingaiah-Oracle 33 views 4 comments 0 points Most recent by Jayashankar Lingaiah-Oracle Reporting & Analytics for B2C Service -
A version change processContent Hi everyone, good afternoon! I have a problem with RN, I try to create a customized field but when I save it comes a message saying that the tool is in a version…Jose Lorenzo 16 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Reporting when answers are PublicContent I want to be able to report when an answer is created, and again when the answer is set to Public. We refer to this change as being published, which often differ…User_2025-02-01-08-40-26-447 26 views 12 comments 0 points Most recent by User_2025-02-01-08-40-26-447 Reporting & Analytics for B2C Service
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Report to show exceptions based on SLAContent Hi, We're looking at creating a report to show all incidents, coloured by SLA state. So for example if the incident is less than 2 days old, black font. Between …User_2025-02-03-19-49-57-702 27 views 0 comments 1 point Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Report on broadcast mailing open rates by deviceContent Our marketing team has asked for a report on open rates on emails by device/OS I know you can do this for web pages, but can't find any tables that store this fo…Ineke Clewer 26 views 1 comment 0 points Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service -
Filter IDContent Hi, I'm working with a report on customer portal and I need to use a filter, part of the requirement is to pass the filter ID. My question is how can I find a re…Ammar Aldaffaie 57 views 2 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service -
Report shows no value when something is added from "Add New"Content Hi All, In Incident workspace, I have a custom tab which shows a report. When I click on Add New in the custom tab, it's workspace opens and I enter some data. W…Jaya Krishna Sumanth Ch 27 views 4 comments 0 points Most recent by Jaya Krishna Sumanth Ch Reporting & Analytics for B2C Service -
Report Layout by Date.Content HI All I am working on a Layout of a report, What I have now and what i am trying to do is... What i have now Per dispositions, = Month,Total count, % of Total (…Richard Catalani 23 views 3 comments 0 points Most recent by Richard Catalani Reporting & Analytics for B2C Service
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Create a graphic report showing # of contacts aggregates by agentContent How can I create a graphic report that shows me the number of contacts aggregates by agent? Edited by eleep to have a more specific subject title.Jose Lorenzo 30 views 4 comments 0 points Most recent by Jose Lorenzo Reporting & Analytics for B2C Service
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Escalated Reports and ChartsContent Hi All, i have situation where i want to show the Escalated reports and charts of incidents. How can we acheive it ? Thanks and Regards, Ali Version Oracle Servi…Ali Raza Jahangir 31 views 4 comments 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service
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Report on Workspace Button ClicksContent If a button control is added to a workspace, is it possible to report on which agents clicked the button? Thanks!User_2025-02-03-16-48-16-590 19 views 5 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Contacts´s report captured by agentContent Hi! Good morning, I´m generating a report that shows me the number of records that each agent makes, In my report musthave the total of the records captured in o…Jose Lorenzo 28 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Default header and footerContent Is there a way to set the default header/footer for all new reports. Currently when you create a new report, the CurrentDate is in the header and PageNumber and …Kim Dante 25 views 2 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service -
Calculation of date between a rangeContent Hi, We have converted SRs from our legacy system to the OSvC recently. I need to create a report which can show how many incidents were created between a time fr…Yair Lahav 30 views 4 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Report to do with Chat handle times.Content Hello everyone! You all were so helpful last time, maybe this will be a winning shot again. I am looking for an OOTB report that Will tell me how many chats were…User_2025-02-03-19-20-35-072 30 views 3 comments 0 points Most recent by User_2025-02-03-19-20-35-072 Reporting & Analytics for B2C Service
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I need a list of complete report and analytics for Oracle Service Cloud with detailsContent Hi, for a client RFP, I need a complete list of reports and analytics for Oracle Service Cloud. Besides that, I need some details about each report, for example …Claudia Holzer 41 views 3 comments 0 points Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service
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Calculate Time Elapsed, excluding Close of Business HoursContent Hello! I am trying to add a new column to a queue report, which our agents use to view all tickets in a particular queue. I would like this new column to calcula…Andy Townshend 44 views 4 comments 1 point Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Report to show only Tickets from Contacts w/ Multiple Open TicketsContent I am rather new to building custom reports, so please bear with me if I am not using correct terminology. I'm attempting to make a report that only shows tickets…Andy Townshend 22 views 7 comments 1 point Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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User Login Activity - BUIContent When agent logs into the console application an User Transaction of type login is recorded. But this doesn't happen when the agent logs in through the Browser UI…Darsen Prasad 70 views 4 comments 0 points Most recent by Darsen Prasad Reporting & Analytics for B2C Service -
Report on answers read by agentsContent Hi there, Have created a report that should show the answers that have been read by agents (using the Customer Portal). What happens is that we created a customi…Hans 27 views 10 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service -
Article Helpfulness Rating BenchmarksContent I recently moved into a role where I'll be using article helpfulness ratings as a component to drive our organization's self-service strategy, and I'd like to ge…User_2025-02-03-18-51-37-277 30 views 2 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Report Width - ScrollableContent I have several reports that have a lot of columns. These reports squeeze all the columns together to fit in the screen rather than give me the best fit and a scr…User_2025-02-03-18-15-20-995 55 views 4 comments 1 point Most recent by Kwabena Adjei Reporting & Analytics for B2C Service
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Unable to Adjust Report WidthContent Hi All, I am having an issue with one specific custom report where I cannot increase the overall width of the report - when I add new columns, all other columns …User_2024-12-17-19-31-44-480 35 views 5 comments 0 points Most recent by Kwabena Adjei Reporting & Analytics for B2C Service