Category 276
Discussion List
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Trouble using incidents.search_thread to match multiple termsContent Hi, I'm trying to set up a report to locate incidents where certain phrases have been used. I have several phrases I'd eventually be able to locate, but the exam…User_2025-02-03-16-16-36-032 34 views 11 comments 0 points Most recent by User_2025-02-03-16-16-36-032 Reporting & Analytics for B2C Service -
Detailed Contact Editor ReportContent I'm looking to create or modify an existing report whereby I can see which agent has edited what and when on a contact record. The current report that is in use …James G 40 views 12 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service -
Conditional Formatting based on System Date to capture current weekContent Hello-- I'm creating a report where I need to define dates into buckets within the column. I have Assigned Account, Due Date, Count of Ref.No. as my three column…User_2025-02-03-19-37-18-427 51 views 3 comments 0 points Most recent by User_2025-02-03-19-37-18-427 Reporting & Analytics for B2C Service
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Assigned byContent I want to add a column to my queue report that will show me who was the incident last assigned by (basically who assigned the incident to me). Keeping in mind th…Kim Dante 47 views 25 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service -
Answer Effectiveness Macro View - Analytics Cookbook RecipeContent Answer Effectiveness Macro View Author: Joe Landers Oracle Service Cloud Difficulty rating: (Basic) Target persona: Chief Customer Office, VP Operations, Busines…Joe Landers 110 views 8 comments 6 points Most recent by Ramesh Ramasubramanian Reporting & Analytics for B2C Service -
Missing results for non ticket closersContent HI all I am created a report of my team, the report contains “SA”, “number of tickets closed” based on a date range. The issue i am having is, I only get SA’s th…Richard Catalani 14 views 8 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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KB Effectiveness report article effectiveness through timeContent Hello, I was wondering if anyone has created a report that allows the comparison of the effectiveness of articles through time, i.e., 2015 vs 2016, etc? Version …User_2025-02-03-22-33-23-325 28 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Filtering against Logged In Account FieldsContent I think that this may be one for Kenny T's expertise. I am looking to create a report which it to pull information from the logged in account and use it as a fil…Colin Campbell-118909 36 views 9 comments 1 point Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service -
File format and extension of "file name" don't matchContent When we schedule reports in the format of Excel Attachment, we always receive an warning when opening in Excel. The error reads that the file format and extensio…Kyle Daggett 15 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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products with no incidentsContent I'd like to get a report that list products that do not have any related incidents. Any ideas?Kim Dante 22 views 4 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service
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Show Errors from Custom Report ScriptContent Is there any way to see the errors generated by a custom report script somewhere? I saw a few posts that said this was possible, but I couldn't tell if they were…user3511667 24 views 0 comments 2 points Most recent by user3511667 Reporting & Analytics for B2C Service -
Adding custom text above search fieldsContent Hello dears, We're creating a custom Contacts search report and we were wondering is it possible to include a text above the search fields when searching? Basica…Hanna Abi Akl 24 views 2 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service -
How to exclude holidays from a report showing a weekly / daily average volume of incidentsContent I have a report which shows the average number of incidents per day. I need a way to write the daily average column so that it excludes days which are configured…User_2025-01-28-05-44-49-224 29 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Definitions and functionsContent Hey Ya'll! So I am new to this, so please forgive me if this is a simple question that I cannot figure out. The definition of our chat service level states: sum(…User_2025-02-03-19-20-35-072 37 views 0 comments 1 point Most recent by User_2025-02-03-19-20-35-072 Reporting & Analytics for B2C Service
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Best way to count casesContent Hello, I'm a little stuck here... Can someone tell me what the best way to count the number of cases would be in Oracle? I've found about 10 different ways, each…User_2025-02-01-08-40-26-447 38 views 5 comments 0 points Most recent by User_2025-02-03-21-53-19-701 Reporting & Analytics for B2C Service
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Report to list accounts assigned to incident and chat queuesContent We have quite a few profiles and there is some overlap on incident queue or chat queues assigned to profiles. As staff turns over, I want to make sure we never e…User_2025-02-01-08-49-49-892 17 views 5 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Dynamic report based on the dayContent If want to create a report with dynamic filter. For example, lets take incident.created date field. If I run the report on monday, then report should fetch incid…User_2025-02-03-16-53-11-440 30 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Scheduled Report Export FormatsContent When you create a new schedule for a report, the drop down menu lists the export file formats available. However, when trying to create a report that includes th…Joe P. 17 views 3 comments 0 points Most recent by Edson Junior, Oracle Reporting & Analytics for B2C Service -
Exporting results from Report Management?Content Is it me or is this not possible? Is there a way to ADD these options to the screen? Version FEB 2015Joe P. 16 views 6 comments 0 points Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service
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Typing Expressions so Slow in Windows 10Content Does anyone else experience the slowness of typing in Column Expressions in a report using Windows 10? The longer the expression gets the slower it becomes. Writ…User_2025-02-03-19-30-01-975 27 views 2 comments 2 points Most recent by Chris Martin-125966 Reporting & Analytics for B2C Service
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Less than date filter including "No Value"Content I'm creating a report to show incidents with a due date in the current week and prior. I was able to accomplish this with using the expression as the date, opera…User_2025-02-03-19-37-18-427 30 views 2 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Filtering for last 12 hoursContent Hello, I am working on a pretty basic report that tells me which cases came in during the last 12 hours. I am using the Incidents.Created field for the date/time…User_2025-02-01-08-40-26-447 24 views 9 comments 0 points Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service
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Scheduling Drill Down Reports?Content Hi all, Is there any way to schedule reports that have drill downs, so that all of the report information is sent on the schedule? I have a repot with two layers…User_2025-02-01-08-40-26-447 17 views 2 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
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Invalid object name: rulesContent How to query the rules table in RightNow Oracle Service Cloud? The data dictionary lists a "rules" table. I tried querying it with The Connect Object Explorer bu…User_2025-02-03-18-52-22-449 25 views 5 comments 1 point Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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Report to calculate Trend for inflow, outflow and backlog for a specified time periodContent Hi, Could someone please help in calculating trend for inflow, outflow and backlog of cases for a specified time period. Thanks in Advacne Regards Chaitanya Vers…User_2025-02-03-20-56-19-937 30 views 2 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Customer Portal Login StatisticsContent Hi everyone, Are there any out-of-the-box reports to show Customer Portal sign-ups, login statistics, etc.? I have searched the entire Reports Explorer and have …User_2025-02-01-08-41-04-877 42 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Day of Week Report - Removing Alphabetical OrderingContent Hi everyone, I have attached a picture of a custom report I have built to show the number of chats requested, by day of the week, for any date range. However, wi…User_2025-02-01-08-41-04-877 28 views 7 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Updating/Removing Categories - Any Impact on Reporting History?Content We are getting requests to update/remove some of our Program/Dept categories and want to ensure that this will not cause any issues with reporting down the road.…Joe P. 25 views 2 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Cannot Open Opportunity from ReportContent I've been banging my head against the wall for a couple of days on this one. I have a couple of reports I created a while back that show a table of our opportuni…User_2025-02-03-18-15-20-995 24 views 2 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
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Chat Average Time to AbandonContent I see where historical reporting provides Average wait time to get an answer, but we would like to see Average wait time to abandon. This would be a date differe…User_2025-02-01-08-49-49-892 27 views 4 comments 0 points Most recent by User_2025-02-01-08-49-49-892 Reporting & Analytics for B2C Service