Category 276
Discussion List
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Live incident servicing time calculationContent I am unable to generate live report on the servicing time similar to milestones report since the incident performance report only generated overnight. Anybody ab…Dara Bunhim 21 views 6 comments 0 points Most recent by Dara Bunhim Reporting & Analytics for B2C Service -
Highlight current asset within an incident when contact has multiple assets.Content I am trying to highlight the asset that is assigned to the current incident when the contact has multiple assets. We have many contact records that have multiple…User_2025-02-01-08-41-50-757 16 views 4 comments 0 points Most recent by User_2025-02-01-08-41-50-757 Reporting & Analytics for B2C Service -
See how many incidents an agent has closed?Content Is there a report created or we can make (which fields?) to see which agents closed (resolved) how many jobs, taking into a consideration that an agent may not h…User_2025-02-03-19-49-57-702 36 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Creating custom report with queue and categoryContent Hi. We aren't very skilled in Oracle and have been reviewing all of these documents but were still having issues creating a report. We don't know how to get what…User_2025-02-03-17-07-21-223 52 views 1 comment 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Hide recent dataContent Hi, In the report search page how I can hide the recent data section, find the highlighted area in the attached image.User_2025-02-03-17-33-38-898 33 views 4 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Incident Details/Agent Queue Report (To Use as a Report Link) - Analytics Cookbook RecipeContent Incident Details Report Agent Queue for Report Linking Author: Kenny T Oracle Service Cloud Analytics Product Manager Difficulty rating: (Basic) Target persona: …Kenny Tietz-23935 128 views 2 comments 3 points Most recent by Sean FitzGerald Reporting & Analytics for B2C Service -
Yesterday's Backlog + Today's Created IncidentsContent Hi, I am fairly new to reporting and analytics so please bear with me if this is something that should be obvious. I've done some searching and I've tried to fig…User_2025-02-03-22-22-34-586 28 views 13 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Report Schedule Management - "sent from"Content The new Report Schedule Management feature is a very helpful feature. We are however currently struggling to see who the report is sent from. Does anyone have an…User_2025-02-03-16-51-39-328 25 views 1 comment 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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How to create a report on Custom FieldContent Dear All, I am looking for detailed information, if anyone can share, i have a requirement which goes like this: Similar to Status Field in incident Workspace ( …Rajesh Singh-61723 23 views 6 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Query of CustomFieldsContent I have a custom field in Orgs, which would like to have a search only of this field with distinct, because if it is many records, the query is not running. Any s…User_2025-01-28-01-20-07-657 39 views 2 comments 0 points Most recent by User_2025-01-28-01-20-07-657 Reporting & Analytics for B2C Service
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Get multiple answers in one row for feedbackContent Hi, We have a survey with 3 questions something like: * Why did you leave this feedback? (Several checkboxes) * What rating do you give? (Several radio buttons) …User_2025-02-03-19-49-57-702 23 views 3 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Select Join - allow different type of joinsContent Looking at https://cloudcustomerconnect.oracle.com/posts/66caf8788a - wondering if this was put in or there is a workaround? I currently want to pull all survey …User_2025-02-03-19-49-57-702 24 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Creating a report for Custom FieldContent Dear All, I am looking for detailed information, if anyone can share, i have a requirement which goes like this: Similar to Status Field in incident Workspace ( …Rajesh Singh-61723 13 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Letting Users See Attachments from a ReportContent Hi all, We have a daily report wherein customers can send in screenshots to us showing a bug in our game. We have this report auto-email interested internal user…User_2025-02-03-18-33-19-109 19 views 2 comments 0 points Most recent by User_2025-02-03-18-33-19-109 Reporting & Analytics for B2C Service
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count combined with ifContent Hi all, maybe I am thinking too complicated, but there is a challenge I have currently no solution for: I am trying to count records with an if condition. That i…User_2025-02-03-17-17-22-167 60 views 1 comment 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service
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Agent Reports for Incidents and Chat created today by hourContent Does anyone know if there is a report available that can show me: 1. Incidents & Chats that were created (Today) by hour. 2. Which agent picked up/resolve the in…User_2025-02-03-18-52-34-989 28 views 1 comment 0 points Most recent by User_2025-02-03-17-19-59-884 Reporting & Analytics for B2C Service
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Incident Counts for Historical Reporting ChangingContent I'm scratching my head over here. I have a very basic report (definition image attached) that I have been using to look at month over month trends since we start…User_2025-02-03-16-43-35-294 15 views 3 comments 0 points Most recent by User_2025-02-03-16-43-35-294 Reporting & Analytics for B2C Service
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Limit the number of records to 5 in a reportContent Hi All, I am trying to limit a report such that it should show only 5 records. I have a custom object called bill with bill date, bill number etc as fields. My r…Jaya Krishna Sumanth Ch 41 views 2 comments 0 points Most recent by Jaya Krishna Sumanth Ch Reporting & Analytics for B2C Service -
meaning of threads.seq - and howto filter on itContent Hi all, I've got a small challenge: I try to filter out the 1st contact of a customer within an incident, and my intention is to use the threads.seq field. My as…User_2025-02-03-17-17-22-167 35 views 5 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Top align rich text in custom reportContent Hi, I am facing problem in making rich text top align in custom report. In custom report, if you use plain text you will see it all run together but if you are u…User_2025-02-03-20-08-03-425 33 views 2 comments 0 points Most recent by User_2025-02-03-20-08-03-425 Reporting & Analytics for B2C Service
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How can I create a report that shows all answers with no review date?Content I'm trying to set up a report that shows all public answers in our Knowledge Base that do not have a review date set. I would have thought that a filtering on an…User_2025-02-01-08-35-57-502 32 views 2 comments 0 points Most recent by User_2025-02-01-08-35-57-502 Reporting & Analytics for B2C Service
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Clickstream Report by Contact for Workspace ReportContent Hello All, I am looking to use the standard Clickstream report that we have and I want to be able to pull the Browser and Version for each user into a separate r…User_2025-02-01-08-40-26-447 24 views 5 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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In a nested rollup, display average of lowest levelContent I have a chat report that I have rolled up by Agent and then under each agent, I did a 2nd rollup by the Interval type, So I have two areas, Time as Lead Agent a…User_2025-01-31-02-50-15-254 16 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Sumifs/Countifs Function?Content Hi there! I am trying to count something in a report that meets criteria in two different text fields. For example, the formula I would use in Excel would be: co…User_2025-02-03-20-32-49-592 48 views 2 comments 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service
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Errors Downloading Cookbook zip filesContent Hello, I tried downloading three different files (Top Keyword Trend, Answer Effectiveness and Answers Not Used) on Chrome and IE on two different computers - one…User_2025-02-03-18-27-59-584 23 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Reporting & Analytics for B2C Service
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Report to show number of answers proposed by an accountContent Hello , There is scenario where i am trying to create a report which shows the number of incidents solved, unresolved and answer proposed by a particular agent/ …User_2025-02-03-19-26-15-806 25 views 1 comment 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Trying to count field with text as a data typeContent Hi there! I'm fairly new to the analytics side of Oracle and I need some help with functions. Specifically, I'm trying to count the number of entries with a spec…User_2025-02-03-20-32-49-592 35 views 2 comments 0 points Most recent by User_2025-02-03-20-32-49-592 Reporting & Analytics for B2C Service
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Reporting totals in circle LEDContent Hey guys and gals! So I have had a month since MSE and forgot so much. I tried to rewatch the videos but my mind goes blank lol. My problem is.. I want to just s…User_2025-02-03-19-20-35-072 25 views 4 comments 0 points Most recent by User_2025-02-03-19-20-35-072 Reporting & Analytics for B2C Service
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There has been an error with your request.Content So I have the code has shown below. One column in this report was created by going in to design the report in the console, going to Computed Fields, clicking on …User_2025-02-03-19-49-57-702 25 views 5 comments 0 points Most recent by User_2025-02-03-23-55-43-518 Reporting & Analytics for B2C Service
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What are the various attributes in transactions table for a status change?Content So I have the below from the transactions table. I see that Attribute 1 is changed to the value of 3 when I choose "Pending Information" for the status. The valu…User_2025-02-03-19-49-57-702 23 views 2 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service