Category 276
Discussion List
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Displaying recent/last 5 records based on date/time information in a reportContent Hi, I have a set of reservation/booking data associated with contacts in RightNow. Now I am trying to take out a report where I can group the contacts and take o…User_2025-02-03-17-12-58-131 28 views 2 comments 0 points Most recent by User_2025-02-03-20-38-38-926 Reporting & Analytics for B2C Service -
chat_launch page hit countContent Hello - We are trying to put together a report that will show us how many people land on our chat_launch page after hours. We have tried using the page summary r…Hanna Page 24 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Fetch last 5 modified recordsContent Hi Team, I have a report that fetches last created record using last(tasks.c$searchtime,tasks.created) formula. But now i want to have last 5 created records. so…User_2025-02-03-17-31-40-230 26 views 3 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Validating Report Filter EntriesContent I've built a report that uses a formula to decide what fiscal period a record belongs to. Our fiscal months begin on the 22nd, probably in homage to my birthday …User_2025-02-03-20-43-46-497 13 views 1 comment 0 points Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service
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Report View as a specific Account User when testing ReportsContent I'm an admin creating reports for my company's OSC implementation. I'm creating reports that I know will be used by users in a specific profile/nav set. As the a…User_2025-02-03-18-15-20-995 14 views 2 comments 0 points Most recent by User_2025-02-03-22-34-08-805 Reporting & Analytics for B2C Service
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Filter in ExpressionContent How we can we use the filter on a report in an expression?User_2025-02-03-19-49-57-702 34 views 4 comments 0 points Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service
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Help to Improve Efficiency of Transactions Query?Content Hi all, I recently rebuilt one of our oooooold reports that was originally created by my predecessor in the role. The original would break querying a days worth …James Branston 13 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
Create custom report with Audit log of Account managementContent Hi all, I looking for generate a report where are centralice all staff account changes (Create, Update, Delete) with information field time created, user name, a…User_2025-02-03-17-57-33-602 61 views 4 comments 3 points Most recent by User_2025-02-03-17-57-33-602 Reporting & Analytics for B2C Service
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Reporting of Operational metrics at the Email level, as opposed to the Incident levelContent Has anyone had any luck reporting on emails at the transactional level, rather than at the incident level? Would like to create a report that will shows metrics …User_2025-02-03-17-49-57-012 38 views 4 comments 0 points Most recent by User_2025-02-03-17-57-37-588 Reporting & Analytics for B2C Service
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Scheduled Reports - Record Limit - VRL_HARD - configuration settingContent We have some scheduled reports that are being cut off at the 15000 record limit. Just want to confirm if increasing the VRL_HARD - configuration setting will car…Joe P. 30 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Report showing Agent who add Incident CommentsContent I am looking to create a report that will show the name of the agent that added comments to an incident. We use a Custom Object to hold the comments that an agen…User_2025-02-03-17-15-57-451 31 views 1 comment 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Popup message box upon running a report?Content Could someone please tell me whether it is possible (perhaps using custom scripts?) to present a dialog box when a user runs a report? I'd want the message box t…User_2025-02-03-17-31-49-785 36 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Chat Total DiscrepancyContent I have 2 columns, each returning different chat totals and I'm not sure why. My columns are: * COUNT(chat_agent_sessions.chats_completed) * SUM(IF(date_diff(chat…User_2025-02-03-16-48-16-590 18 views 3 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Actual Response TimeContent Hi, Need help to design a report which will give the actual response time of incidents. I checked couple of standard reports but all of them either give the Crea…User_2025-02-03-19-59-36-304 20 views 10 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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ROQL Multiple FiltersContent Currently have the below but looks like just the second one is listened to and not the first, please advise how I'd pass multiple filters using ROQL to an analyt…User_2025-02-03-19-49-57-702 38 views 1 comment 1 point Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Cross Tab rollup totalsContent Is there a way to move the rollup total in a cross tab report to the row with the Rollup Column Name, so it looks more like an Excel Pivot table? Then when the R…User_2025-02-03-18-13-34-376 38 views 1 comment 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Logged In Id in CustomScripts ofreportsContent Can we get Logged in Staff Account Id in Custom Scripts of Reports: It seems the below code is not working. Can someone help how to get Logged in Account's Id in…User_2025-01-29-00-47-12-825 31 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Obtain URL address of OSC variablesContent Hi all, I have to build a report using an analytical tool and I need to extract the data from Oracle Service Cloud. So far, I was able to identify the source of …User_2025-01-28-18-24-20-836 18 views 1 comment 0 points Most recent by User_2025-02-01-08-58-47-501 Reporting & Analytics for B2C Service
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Hide columns & Update field - REST API callContent Hi, I have a requirement where an external system needs to pull certain information from OSvC on a daily basis. I was planning to create an Analytics report with…User_GIUF2 31 views 9 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service -
I want the count of incident based on below conditionContent Hello Team, Need your help Again. Below are the requirement to set the exception in the report. I want the count of incident based on below condition...... a. If…User_2025-02-03-19-26-48-025 43 views 3 comments 0 points Most recent by User_2025-02-03-19-54-01-010 Reporting & Analytics for B2C Service
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Viewing all incidents that have ever been updated by a customerContent Viewing all incidents that have ever been updated by a customer - how would I go about doing this? Is there a standard report I can look at?King Jack 23 views 2 comments 1 point Most recent by User_2025-02-03-19-59-36-304 Reporting & Analytics for B2C Service -
Automatically print or forward incidents from a reportContent I have a simple report that returns incidents assigned to a specific exit category. Is it possible for Oracle Service Cloud to: 1) run this report at 5pm ET on w…User_2025-02-03-19-04-39-429 16 views 9 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Scheduled report for Application ErrorsContent Hi Team, Is there a report that can be scheduled to administrators whenever an application error occurs in the system? Regards, SylviaSylvia S. 13 views 2 comments 0 points Most recent by Sylvia S. Reporting & Analytics for B2C Service
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IP Address of chat customer in real time reportContent For the Chat tables in Oracle, there are several real time and several historical tables. The IP address of the person chatting with our agent is available to th…User_2025-01-31-02-50-15-254 41 views 2 comments 1 point Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Report of Incidents by Hour / Queue / StatusContent Hi - I wonder if anyone can point me in the right direction for solving this report request that I have been given: "A report by hour of how many incidents are i…David Wright-114338 31 views 3 comments 0 points Most recent by User_2025-02-03-20-30-59-029 Reporting & Analytics for B2C Service
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Exception email trigger when incident enters queueContent Hi everyone, happy Friday I am looking for a solution where an email notification is triggered in real-time whenever an incident enters a queue. e.g. incident 17…User_2025-02-01-08-29-25-648 27 views 3 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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How to add,hyperlink and export the sum of a columnContent Is it possible to extract the data from a calculated expression in a report with the hyperlink within RightNow. In this eg; I wanted to get the linewise data for…Boby B Jacob 30 views 2 comments 0 points Most recent by User_2025-01-31-22-56-08-446 Reporting & Analytics for B2C Service -
Finding status incident at a particular timeContent Hi, I have created a report where incidents join onto transactions so I can see what status a incident was (please see attached). My question is given a date as …User_2025-02-03-19-49-57-702 8 views 2 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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reporting on sessions by contactContent We have one interface where we have the users log in when they access the site. On our contact records for these users that log in, we have custom fields to show…User_2025-01-31-02-50-15-254 30 views 2 comments 0 points Most recent by User_2025-02-03-20-45-35-148 Reporting & Analytics for B2C Service
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Replace count with text?Content Is there a way to replace a count for specific issue types with text? For example, If SPAM and DUPLICATE issue types appear on a report, then ignore the count fo…Joe P. 20 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service