Category 283
Discussion List
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Lunch hours to be deducted from Full DaySummary: Default working hours for my technicians eight hours per day.Let’s say the technician is supposed to complete a internal activity for the day which is of eight …hussamyousufkunju-Oracle 21 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
position in route attribute needs to be in letters instaed of digits to match it with the map view.Summary: Hi, We have a requirment where we need to have position in route in Letters like A,B,C just like its currently on map view for scheudled activities. either it s… -
Dispatch Console Adhoc Filter Issue OFSC Production EnvSummary:Hi Team, We have observed that particular properties "Activity Time Of Booking" is not showing in the Dispatch Console Adhoc Filter with Select Field even also a…
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Is it possible to automatically assign technician chats to operators?Summary: Automatic Chat Assignment to Operators Content (please ensure you mask any confidential information): I assume the answer is no, but I would like to know if the…
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Do we need to renew our SSL certificate on 13th December 2024?Summary: Hello, We received a notification from ORACLE that the renewal of Fusion SaaS SSL certificates will be done on 13th December 2024. Information found on the emai…Kamlesswor Prayag 79 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Configuring fields for the Resource Calendars formHello! I would like to know on which screen the fields of the Resource Calendars form are configured? We need to create a regular expression that does not allow emojis t…Rocio Ferrer 41 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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CX Customer Connect Field Service Showcase: 12/5 @3PM ETPlease Join us on December 5th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Paula Rankin-Oracle 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
when we get a new instance for oracle field service cloud, does it have predefined functionalities ?we are about to get a new OFSC instance for implementation, we just want to clarify whether that new instance will have any predefined features/functionalities like stan…
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seeded payroll register report totals are showing 3 digits after decimal pointSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Meena Palla 12 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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CX Solution Overview Demos this week on December 11th & 12th!!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma…Paula Rankin-Oracle 61 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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API Get a resource routeSummary: Buenas tardes! Tengo el siguiente caso: el horario habitual de los técnicos es de 09-18 hs. Cuando los técnicos finalizan su última actividad del día a las 17:3…Ivan Serafini 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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when trying to use Start a new chat RESt API Getting 403 ErrorSummary: When attempting to use the "Start a New Chat" REST API, a 403 Forbidden error is returned. This issue indicates that the user does not have sufficient permissio…Ramesh S-Oracle 75 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service -
What Launch condition i can select if i want to trigger something when activity status is 'pending'?Organization: Terex corporation Summary: What Launch condition i can select if i want to trigger set property when activity status is 'pending' in message scenario? Cont…
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FFS_RUN_SCHEDULER_TO_SYNC_JOB_ROLES_WITH_FIELD_SERVICE_PRIV & RCL_ACCESS_ESTIMATES_PRIVSummary: As per 24D patch update, we found 2 new privileges. Could you please help us understand the functionality and navigation of the below privileges and provide us …Indranil9622 11 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Is there a limit to how many concurrent users can be signed in and completing work in OFS?Summary: I have been asked if there is a limit to how many users could be signed in and actively working in OFS at the same time. Content (please ensure you mask any con…
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Login policies with SAML or OIDCHi, we have read the documentation about access policies through SAML/OIDC and we have the following questions: Should the creation of new users be kept in TOA or is it … -
for single day activity, startime info via API has difference timezone when retrieved via OICSummary: for single day activity, startime info via API has difference timezone when retrieved via OIC adaptor. OIC adaptors are getting starttime in utc format but API …
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Can someone suggest business use cases which can help to have hands on and give demoSummary: Need help with some business use cases to have a hand on and give demo. Content (please ensure you mask any confidential information): I am preparing for OFS ce…
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is it possible to get resource vacation information from daily extract ?Summary: is it possible to get resource vacation information from daily extract? like pull resources Calander information. i had a look at daily extract but i couldnt ge…
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outbound statisticsSummary: Hi everyone. Is there any method to get statistics about outbound messages. We mainly need to get the time between a message is created and delivered or failed.…Wilson Bermeo 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Create a custom entity in OFSCI want to create an entity for a custom extension that will receive and send data to our main scheduling system. The new entity sits under the Activity entity and can ha…
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Assistance Needed for Date Difference Calculation in OFSCHello Team, We are currently receiving a date value in one of the string properties in the format MM/DD/YY HH The requirement is to calculate the difference between this…
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Is it possible to set of Bulk Activity ID Cancellation in OFSSummary:Hi Team, Can you please help and let us guide, Is it possible to set of Bulk Activity ID Cancellation in OFS Dispatch console and also in Activity Details Page..…
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Restricting Message Scenario 'Add Activity' launch condition to Activity Create triggers onlyHi Team, We have a requirement to execute a specific scenario only during the Activity Create trigger. Initially, we were planning to use the Add Activity trigger in Mes…
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"Ended time" chat as soon as the chat beginsSummary: The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. Content (please ensure you mask a…
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Do we have limit on creating properties, forms and Activity TypesSummary: Need to understand if there are any limits applicable on: Creating Properties under Activity Entity. Number of Activity Types that can be configured. Number of …
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Can we display hardcoded table in OFS?I wanted a hardcoded table to display in the forms which does not have any inputs from anywhere. I need just a readonly table. I have tried using the xslt transformation…
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The tax couldn't be calculatedSummary: Tax is not getting calculated for supplier when "Allow Tax Pllicability Flag" is disabled at supplier profile. The tax couldn't be calculateYou must enter 0 for…
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f…
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Deprecation of Travel Areas: Clarification RequiredSummary: To my understanding, though it's admittedly been a while, Travel Areas are used during the nightly processes that handle the learning of travel time between Tra…