Category 691
Discussion List
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How to enable escalation for HR Help Desk requestsSummary: How to enable escalation for HR Help Desk requests Hi All, We need to track the Service request escalation status. We have three level of escalation matrix, how… -
Restrict or Hide seeded Knowledge article content typesSummary: I have a requirement wherein the client is only implementing HR Help Desk. Now I want to restrict/Hide/Inactivate the content types for Knowledge articles to HC…
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Make Category field mandatory?Summary: Hi, Would it be possible to make the field "Category" mandatory for employees who raise an SR? I read on customer connect few posts telling that it's not doable… -
Default Business Unit ErrorWhen creating service request categories for HR Helpdesk, I am receiving this error upon clicking Create. Does anyone know how to solve this?
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HTML SmartText not AppearingSummary: If I configure a SmartText with HTML enabled, it does not show up in an HR Help Desk Request Content (required): I have been testing our environment to make sur… -
Live Chat icon not visible in Service Request Help deskHi Everyone, We are enabling new feature Live Chat - Help Desk Live Chat and followed all the steps as suggested in document. We are facing an issue where Chat Icon need…
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Case manager can't add team memberSummary: The Case manager and case worker roles alone are not sufficient to search the list for team members. Is additional data security required? Content (please ensur…
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Why is my instance still showing English when I log in with Spanish or Brazilian Portuguese users?Hi everyone, I have installed two languages—Spanish and Brazilian Portuguese—in my instance. When I log in with the English user, it shows the English language correctly…
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Inbound email from an unknown senderIn HR Helpdesk, if we set the profile option for unregistered email address to NO, can we setup an acknowledgement email saying that the HR Helpdesk request was not crea…
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Sharing Knowledge Article Email Link not WorkingSummary: Trying to share a suggested Knowledge Article to the Primary Contact of a Help Desk ticket but the link to the article is not working. Content (please ensure yo…
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Help desk | Is it possible to trigger a notification when a user is assigned to a requestSummary: Hello all, Is it possible to trigger a notification when a user is assigned to a request by populating the "Assign to" field? Please refer to the image below, w…
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Groovy Script - When agent posts a messageSummary: We are configuring a Server script(groovy) when the HR agent is updating the SR, Employee should get a bell and email notification. I tried writing some groovy …
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Emails and notifications are not consistentSummary: We have created workflow objects to trigger emails, and we have also created server scripts to trigger web notifications. Recently during testing, we noticed th…
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Migration from Classic helpdesk to redwood next genFor one of our customer, we are planning to migrate from Classic helpdesk to redwood next gen I got the attached PDF file from internet, just wanted to know whether ther…
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terminationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Is Redwood Knowledge the standard My Knowledge tool for Next Gen HR Help Desk?Summary: We need to understand what My Knowledge will look like and how it will work with Next Gen HR Help Desk. Content (please ensure you mask any confidential informa… -
Object Workflow for HelpdeskSummary: We have a requirement to enable the workflow in HR Helpdesk where in we want to send an approval notification to the respective approvers when a new SR is submi…Madhuri Brammadevara 42 views 2 comments 0 points Most recent by Suresh Manoj Kumar-Oracle Help Desk
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Unable to search any service request created in Redwood UISummary: Unable to search any service request created in Redwood UI Content (required): Unable to search any service request created in Redwood UI. I am able to view in …
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How to dynamic compare existing and new assignment field in VBS?Summary: I need to compare existing assignment job DFF value with the new filling one to set some warnings, however I am not able to do runtime/ dynamic compare of field…Sonawane Vikrant D 8 views 0 comments 0 points Started by Sonawane Vikrant D Visual Builder Studio for HCM
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Unable to delete category options from lookup menu from the HR Help Desk request formSummary: In the Category lookup menu why am I unable to delete the values even though it gives me the option to do so. When I select Delete I get the error message attac…
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Business Unit dropdown is Blank while creating HR Helpdesk CategoriesSummary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…
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How to Format HR Help Desk Service Request NumberSummary: Could you please help me in formatting the HR Help Desk Service Request Number as below. Client request to FORMAT the Service Request Number as "SRYYYY0000001",… -
SmartText not appearingSummary: We have configured two test smarttext entries for HR Help Desk and set the interval to "Always" for availability. We are not seeing any smarttext when we type "…
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How to access Resource Directory to add a resource.Summary: I am not able to see Resource Directory under “Others” folder in the left navigation menu to add a resource for HR Helpdesk Request. Content (please ensure you …
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Stop Service Request creationSummary: We would like to stop the inbound emails from being created in the HR Helpdesk in Oracle. However, we still need the email channel to be kept open so that we ca…
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How to create a blackout(Procurement)Summary: How does one set the application so only four users can access Cloud ERP, but leave HCM open for all users? The black out should be such that HCM should not be …Sunil Konduru 21 views 1 comment 0 points Most recent by Viorel "Van" Andritoiu-Oracle EPM Platform and Freeform
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Subscription ID and Account name needed for Identity verification - unable to access Oracle SRSummary: New users utilizing Support Identifier are unable to get their Oracle Support account synced as it is asking for Subscription ID and Account name for identity v…
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Context Sensitive Fields in HRHDWe need to enable context sensitive fields as per the category in HR Helpdesk. For example, if the category is Performance, we need three fields to show up whereas if th…
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I want to add exception while sending acknowledgement email from helpdeskI want to exclude one specific email address from receiving the acknowledgement email that confirms a ticket (e.g., Ticket Number XXXXX) has been created in the helpdesk…