Employee View
Discussion List
-
Can we prevent users adding a message to an SR when it's in the Resolved Status?Summary: My client would like to prevent users from being able to add a message after the agent has Resolved the SR, whilst we appreciate the best practice is to train t… -
Getting Party Id error while creating Service Request as a Contingent workerWhen we are creating SR as a Contingent worker getting the below error 'The value of the attribute Reported by Party ID isn't valid.' Have already used the '(Doc ID 2763…
-
If Oracle Fus HCM cloud is not licenced would the HCM REST API endpoints still be available for use?Summary: I would like to request some clarification regarding the dependency of certain Oracle Fusion ERP functionalities om Oracle HCM cloud. In scenarios where Orace H…
-
Knowledge articles are not coming in search results.Summary: Hi Experts! We have knowledge articles enabled and published articles. but then the employees are not able to search those knowledge articles. its giving a blan… -
Personalize Employee Friendly Case PageSummary: Hello Experts, We have few question on the Employee Friendly Case Page as presented by Chris on HCM – What's New for Help Desk in 25A — Cloud Customer Connect Q… -
Unable to view my HR requests under Myhelp > view my requests sectionSummary: As an employee, I have created HR requests using My help page > Create request. I am unable to see the newly created HR requests under Myhelp page > view my req…
-
Employee creates SR on behalf of another employee but the SR still visisbleSummary: Employee(requestor) creates SR on behalf of other employee(primary contact) but the SR still visible to the requestor. The SR shows primary and only contact as …
-
Feedback for HR Help DeskHello Team, I would like to know-similar to how knowledge articles have the feedback option, will it be possible to add the feedback option for a HR Help Desk request so…
-
What is use of search bar while opening fusion applicationSummary: What is the use of below search bar while opening fusion applications? Also when we click on search it will show only Purchase orders and Purchase Agreements Is…Nithish Reddy 19 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
-
How to hide the name of the agent when there is a message exchange.Summary: How do I hide the agent's name when responding to a message in an SR so that the user cannot see it?
-
How does the search in MyHelp work?Summary: As I understand it, when a user using the Search functionality in the MyHelp area it performs a key word search on existing SRs and knowledge articles (and Jour…
-
How to default Line Manager in Assigned To fieldSummary: How to default Line Manager in Assigned To field in the Case Management Content (please ensure you mask any confidential information): Our requirement is to def…
-
Agents restriction to view SRSummary: The client requires that service requests (SRs) be accessible only to the agent who is actively working on or assigned to the SR. Other agents should not have a… -
Unable to add custom fields to Redwood Help Desk employee viewSummary: I am unable to add custom fields to the Employee HRHD edit view. I have re-added the fields via Application Composer several times but I get the same issue when…
-
How can we add text box on helpdesk pageSummary: How can we add wording/text box on the 'New Help Desk Request' page. Content (please ensure you mask any confidential information): How can we add wording/text …
-
Understanding communication on Helpdesk messageHi Team, I would like to understand the message concept. We do not have inbound email configuration. Employee has to enter the helpdesk tool and update the content. Howe…
-
Access HelpDesk Request as Contact (25D)Summary: Access HelpDesk Request as Contact Content (please ensure you mask any confidential information): User A created an SR and added user B who is a resource as a c…
-
Can we rename the Save button when creating an SR?Summary: My client would like to rename the 'Save' button when an Employee/ Agent creates a new SR. Their feedback, especially for users/ employees, is that it's not cle…
-
Live Chat - Access to Interactions as an EmployeeSummary: Hi All, We have enabled the Live Chat feature and its working for us without any issues. However, our client wants to show the interactions to employee as well.…
-
Request is not displayed under “my help”Summary: I have submitted a helpdesk request, but the request is not displayed under “my help”. Content (please ensure you mask any confidential information): I have sub… -
Is it possible to delete attachments in Position by HDL -Fusion HCM?Summary: Is it possible to delete attachments in Position by HDL -Fusion HCM? Is so can you provide sample HDL File? Content (please ensure you mask any confidential inf…Thushara 21 views 1 comment 0 points Most recent by Wendy Kreihs-Support-Oracle HCM Data Loader (HDL)