Reporting and Analytics
Discussion List
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Workspace RulesContent Hi, Is there anyway to obtain a report where are all the rules defined in the incident workspace? RegardsUser_2025-02-03-18-08-05-360 30 views 4 comments 0 points Most recent by User_2025-02-03-18-08-05-360 Reporting & Analytics for B2C Service -
Filtering out IPs and Agents (Updated July 10, 2018)Summary The latest list of IPs and Agents to filter from web analyticsContent p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} We cu… -
Filter to Concat numbersContent I have a report that Ipm trying to using a filter thats concat numbers. I know the function concat is only for string. How can I convert integer to string? Thank…User_2025-01-30-21-35-04-239 31 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Question about chat_agent_sessions.engaged_secsContent The data dictionary describes this column as "The total time (in seconds) the agent spent chatting during the session." But what does that mean? Is that the seco…User_2025-02-03-18-52-20-540 16 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Slice and Dice an Emailed AnalysisSummary I am looking for a way to email (non users) rows from a report but only the rows pertaining to the recipient.Content I have a need to parse a report that contain…User_2025-01-29-22-25-48-801 49 views 4 comments 2 points Most recent by User_2025-01-29-22-25-48-801 Reporting & Analytics for Sales
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Can you track when a user clicks on the Fill Inbox button?Content I would like to create a report referencing the timestamp when a user clicks fill inbox. Version Service CloudLouis Mallen 41 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Dashboard LayoutContent Hello folks, I have current dashboard with 3 reports in it (see attachment "dashboard 1") and I want to change it's layout to 4 and add new report but unfortunat…User_2025-02-03-20-08-55-527 46 views 0 comments 0 points Most recent by User_2025-02-03-20-08-55-527 Reporting & Analytics for B2C Service
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Reports for KPI CalculationContent Hi All, We have a requirement of generating a report for KPI calculation for the following parameters. a)Open time(creation time of the incident) b)Pending-Inpro…Srinath Srinivasan-124753 56 views 13 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Time Difference Between Dates of Completed TasksContent Hi all, I am trying to build a report that calculates the time that each incident was in certain stages based on the dates the tasks were completed on. We can th…James Branston 35 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
Tracking Accounts that never Log InContent Hi All, In trying to manage our staff account licenses, we are trying to develop a report that will tell us if a user account was created, but never logged in. W…Brian L. 58 views 5 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Running Time Using If StatementContent Hi All, Can someone help he how can I get the Running Total of Days Open and Turn Around Time for my report. This two should be in one column and i think i need …Jovit Manalaysay 13 views 1 comment 0 points Most recent by User_2025-03-10-22-22-43-573 Reporting & Analytics for B2C Service
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Custom Report Display Error "A generic error occur in GDI+"Content Hi, I created one custom report which display data from incident table and made join with Thread table. I also set some filters to optimize the search result. Wh…User_2025-02-03-20-08-03-425 29 views 4 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service
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Track Fill Inbox ButtonContent Does Oracle track every time a user clicks the fill inbox button and can I create a report showing those results? Version Service CloudLouis Mallen 34 views 2 comments 0 points Most recent by Louis Mallen Reporting & Analytics for B2C Service
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OSC Tect AnalyticsContent Hi All, Currently, we are using OSC as our main tool for our Chat Support. I was assigned to create FAQs for Chat or common questions that are being raised in ev…Jovit Manalaysay 12 views 2 comments 0 points Most recent by Jovit Manalaysay Reporting & Analytics for B2C Service
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All Survey Responses in One Row, Without CrosstabContent We are trying to export our (transactional) survey results as a CSV file, and then have the results loaded into a different system for further analysis. The othe…User_2025-02-03-20-44-41-676 46 views 3 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Remove report schedule from user private folderContent I have a few report schedules I would like to delete but the reports are in report private folders that belonged to users who are no longer with us and who's use…User_2025-01-31-02-50-15-254 22 views 3 comments 1 point Most recent by User_2025-01-31-02-50-15-254 Reporting & Analytics for B2C Service
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Find All Invalid Email AddressesContent Hi, I'm looking to build a report so that I can find all invalid email addresses on our contact records. What object will I find this field in? When I'm looking …User_2025-02-03-18-33-06-912 28 views 1 comment 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Reporting on Opportunity RelationshipsSummary Are there OTBI subject areas that contain the opportunity relationship data?Content When setting up an opportunity in Sales Cloud, an opportunity to opportunity …User_2025-07-18-10-09-20-236 68 views 0 comments 2 points Most recent by User_2025-07-18-10-09-20-236 Reporting & Analytics for Sales
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Calculating Number of Days Between sysdate and Update DateContent Hi all, I have a column in my report to display the number of days between the current date and the date the record was last updated using some report functions.…JoshLong 59 views 6 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Report on concurrent sessionsContent I would like to know the maximum number of concurrent sessions for any given time period. For example, at what time today were the most number of sessions being …User_2025-02-03-20-44-43-163 46 views 2 comments 0 points Most recent by User_2025-02-03-17-17-13-640 Reporting & Analytics for B2C Service
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Cannot get the custom script to work.Content I've the below custom script, which for some reason is returning the value 0 in the first column of the report. The similar code is in the other report , which w…Farhad Pagdiwala-120269 29 views 2 comments 0 points Most recent by Farhad Pagdiwala-120269 Reporting & Analytics for B2C Service
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Search Knowledgebase UsageContent Is there any way to report the number of times a user uses the Search Knowledgebase tool in the Incident Thread Control? I notice the base report 125 stats do no… -
Toast Notification via ReportContent Hi All, I have a requirement to send toast notification for the Agent while the incident count equals to 1000 via Report for example: I have 3 groups called A, B…User_2025-02-03-19-42-55-164 43 views 1 comment 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to use nested logical If() function to show a relevant category value in a column ?Content I have a scenario where I have 3 categories. (Basic, Economy,Luxury) If the value of a column is less than 25 its basic. If value is less than 60, its economy an…Umair Ahmed-122974 67 views 3 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Initilisation script not runningContent Hi, Using the code snippet below in the custom script editor of a report, under the initilisation tab, the code doesn't seem to run. Any ideas why? We have sever…User_2025-02-03-19-49-57-702 20 views 2 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Knowledge Management Readiness Training for Update 18BSummary Watch the latest Knowledge Management readiness training for Update 18BContent Want to watch the latest Knowledge Management readiness training for Update 18B? Y…Alison McClure-Oracle 45 views 2 comments 6 points Most recent by Alison McClure-Oracle Fusion Service -
Dashboard Report Calculation IssueContent Hello, I have multiple reports on my dashboard but having issue with "Incident summary" report. It calculates all statuses of incidents except "Opened" only. I h…User_2025-02-03-20-08-55-527 26 views 7 comments 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service
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Answer export with list of associated productsContent Hi all, I'm currently having a problem creating a report that shows me ALL of the products associated to a particular knowledge article. When I do an export and …User_2025-02-03-16-29-47-183 37 views 5 comments 2 points Most recent by User_2025-02-03-16-29-47-183 Reporting & Analytics for B2C Service
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Regarding Action column in ReportContent Hi All, I am totally new to RN Analytics and have a small question regarding the Action column in Report. Actually, I am still on the way of learning Report and …jian gao 56 views 4 comments 0 points Most recent by User_2025-02-03-17-07-58-809 Reporting & Analytics for B2C Service