Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Hi, we are down across all offices. Unable to log a case with support as cannot access SuiteAnswers. Does anyone know the support phone number, please? You can reach Support by phone at 1877-NETSUITE, option 2 for Customer Service. Alternatively, you can send an email to…

There was a NA West incident posted on status.netsuite.com that should be resolved now. Please contact Support if you continue still receive any login errors. An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. 03:38 PM - 03:49 PM EST(Resolved)

Support is investigating an issue with Web Services integrations - Defect 467926 >Web Services | Restlets > Send Request to another Data Center other than DC Account located > UNEXPECTED_ERROR | An unexpected error has occurred. Technical Support has been alerted to this problem. The alternate solution suggests using the…

The help link may be pointing to a different data center in that case. I haven't seen any issues reported for that version, but here's a summary of the SuiteAnswer: [INDENT] From the Support tab, you can access the following:[/INDENT] [LIST] [*]SuiteAnswers – In the SuiteAnswers portlet, click Go to SuiteAnswers to open…

You can reach the Technical Support Team in different ways depending on your Support type. You can submit an online case with your details or contact Support by phone. This SuiteAnswer will help you get started.

status.netsuite.com has been updated with the following: An incident in our NA Northwest facility has resulted in Checkout Domain service interruption for some customers local to that datacenter. Operations Engineers have been notified of the issue and are actively working to address the problem. Support filed Defect…

The status page was updated with the following: NetSuite is currently experiencing issues affecting Web Services/RESTlet integrations. The issue is with integrations making use of incorrect Data Center URLs. As interim solution, please make sure to correctly use your account's intended Data Center URL. Our engineers are…

Defect 467021 was filed to track this. Please check status.netsuite.com for updates.

Status.netsuite.com reported an issue local to NA Central that should be resolved now. An incident in our NA Central facility likely resulted in login errors and issues performing account management operations for customers local to that datacenter when using accounting functionality. Operations Engineers were notified of…

The issue affecting Web Services/RESTlet integrations has now been resolved. Please verify on your account and contact NetSuite Customer Support if the issue persists. We sincerely apologize for any inconvenience this disruption may have caused.

Support filed Defect 465032 Performance > Overall Slowness. Please contact Support if you are experiencing a performance issue. status.netsuite.com has been updated. An incident in our NA Northwest facility has slightly impacted performance for customers local to that datacenter when using NetSuite functionality.…

bradsimpson, the status page indicates a problem on NA Northwest at the moment. An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. This is being tracked via defect 467131 for those affected.

status.netsuite.com was updated with the following message: An incident in our NA Northwest facility has resulted in a degradation in performance for customers local to that datacenter when using accounting functionality. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly…

This might work if you're using Chrome: [LIST] [*]Locate the Address bar on Google Chrome and click the Lock icon. (The Lock icon is located on the left side of the address bar) [*]Under the Permissions tab, look for Popups and select Always Allow on this site. [*]Go back to the transaction in Edit mode and click on Save &…

Edit: status.netsuite.com indicates this has been resolved. An incident in our NA Northwest facility has resulted in a degradation in performance for customers local to that datacenter when using accounting functionality. Operations Engineers were notified of the issue by monitoring and have resolved it. 05:05 PM - 05:30…

ETA is 9/21 for Defect : 462003 Access RESTlets in SB2 and SB3 using Account-Specific Domain URLs > Invalid host <scompid>.restlets.api.netsuite.com.

You may be able to use your own SMTP server for all your outgoing bulk email communication. See this SuiteAnswer for details.

I know this is specific to sandbox, but it may be related to Defect 460903 : Release preview 2017.2 > Create Account-Specific Domain Name Format for RP/BETA accounts as Web Service getDataCenterURL returns java.net.UnknownHostException. Support will be able to confirm if this is the same problem.

Re: Defect 462260 > Email Infrastructure: Email Delivery Issues > Emails sent from NetSuite UI going to Gmail Spam folder. This issue applies to NA3 datacenter only.

We are investigating a performance problem and will provide a Defect # when it becomes available. The system2 domain may provide an improvement in the interim. Please open a Support case to confirm if this is related to your issue.

Home > Set Preferences > Defaults section, click Show Internal IDs.

Defect 460020 : View/Edit any Matrix Item Group or Kit/Package item record > An unexpected SuiteScript error has occurred, is a high priority S1. That said, it looks like QA has isolated the root cause, but no eta is available at this time.

Defect 461687 was resolved as of 3:16 PM EST. Please contact Support if you continue to experience delivery problems with your marketing campaigns.

This topic covered a similar problem with delayed email. The issue was documented in Defect461687 which caused email to be queued, and started processing undelivered email today at 3:16 PM EST.

v mithula sri, try posting your question in a relevant forum. The search forum is located here - https://usergroup.netsuite.com/users...hes-list-views

E-fix Release schedule can be viewed in SuiteAnswers here. I don't think this is related to an e-fix but some accounts were upgraded to v2017.2 last night (8/18). Please contact Support to investigate this further.

This should be resolved now. Please contact Support and reference Defect 459830 if you are still unable to log in.

FedEx Update 8/7 8:28 PM EST: Outage has been resolved, customers should be able to process shipments, print shipping labels, track packages without delay.

farrago I saw your case. I haven't seen anything reported about Celigo specifically, but Defect 459951 does affect 3rd party connections. Support will have to take a closer look for you.

The problem causing the severe service degradation with the NetSuite service has been identified and resolved. The NetSuite service operation has returned to normal. We appreciate your patience as NetSuite Customer Support catches up with inbound requests. We apologize for the inconvenience. 02:54 PM - 05:42 PM EST…