Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

The following message was posted on the status page: On 17-08-2017, there was a disruption in service that affected your NetSuite account. The root cause of the disruption was determined to be a software configuration problem introduced during a routine maintenance. The problem was detected by our internal monitoring was…

I'm not sure if this is related, but Defect 459951 : Connect via SSO to RESTlet or Web Services > (401) Unauthorized, was reported following the upgrade to v2017.2 last night (8/18).

This is related to Defect 457395 Transactions > Employees > Weekly Timesheet > Save Unexpected Error | Unable to Edit Project field due to Unexpected Error. Support will notify you as soon as the fix eta is available.

The current scope and nature of the event are known at this time. No ETA is available but it is under active investigation and further details will be provided here and on status.netsuite.com.

We have filed Defect 459830 Performance > Cannot login / unexpected errors for this. Status.netsuite.com has been updated. It is under active investigation and further details will be provided shortly.

The problem causing the severe service degradation with the NetSuite service has been identified and is almost completely resolved. We appreciate your patience as the system operation returns to normal and NetSuite Customer Support catches up with inbound requests.

Support filed Defect 457276 for this.

The problem causing the severe service degradation with the NetSuite service has been identified and resolved. The NetSuite service operation has returned to normal. We appreciate your patience as NetSuite Customer Support catches up with inbound requests. We apologize for the inconvenience. 02:54 PM - 05:42 PM EST…

The problem appears to impact several records at this time (including cases/issues, sales order, tasks, and while creating cases in SuiteAnswers). Support is currently working with QA on Defect 457276.

The problem causing the severe service degradation with the NetSuite service has been identified and is almost completely resolved. We appreciate your patience as the system operation returns to normal and NetSuite Customer Support catches up with inbound requests. Please visit status.netsuite.com for further updates.

Support filed Defect 457276 for the unexpected errors reported today.

Support filed Defect 455999 System Down > Unable to Login to NetSuite and it should be resolved now. Please contact Support if you continue to experience this issue and reference the Defect #. Status.netsuite.com was updated with the following message: An incident in our NA Northwest facility has resulted in a degradation…

Support is investigating the problem. Defect # will be provided shortly.

Support filed Defect 455650: Credit Card Processing with Merchant eSolutions > Failed Authorizations and Credit Card Charges. We have contacted Merchant eSolutions and confirmed they were experiencing an issue earlier today.

The script error may be related to the unexpected errors being reported. The problem appears to impact several records at this time (including cases/issues, sales order, tasks, and while creating cases in SuiteAnswers). Support is currently working with QA on Defect 457276.

Defect 452080 is related to Avalara AvaTax (Tax Calculation Service, Batch Processing Service, Reporting Service). We are working with Avalara regarding this incident and will provide an update as soon as the problem is fixed. For more info, please visit status.avalara.com.

Support filed Defect 452080 > Save Any Transaction > Page Times Out. Please contact Support if you are experiencing this issue.

We are currently working on Defect 451198: SuiteScript > nlapiRequestURL > The host you are trying to connect to is not responding. The fix is pending release, and you will be notified if you have a case attached to the Defect.

Our Operations Engineers are working to resolve this as quickly as possible. Please contact Support and reference Defect 452078: SCA/SCIS > Internal Error on Web Store.

Re: Defect 452080: This incident has been resolved. https://status.avalara.com shows that All Systems are Operational.

Support filed a follow-up Defect 451609: Suitelet > EU2 Data Center > nlapiRequestURL SSS_CONNECTION_TIME_OUT. Please contact Support if you continue to experience this issue.

Defect 445355: Slow System Performance has been resolved. An ongoing incident was impacting performance of the NetSuite service for some customers running on the NetSuite 2017.1 version in the NA East datacenter. Operations Engineers were alerted and have resolved the problem.

We also have Defect 445361 Work Queue > Scheduled Scripts | CSV Imports > Jobs Not Processing | Status Deferred / Pending.

Defect 451198: SuiteScript > nlapiRequestURL > The host you are trying to connect to is not responding, was resolved on 6/14.

This was reported in Defect 445344: Report by Period: All Reports/Financials Only > Reports > Financials > (all financial reports) shows different amounts when viewed in Summary and in Detail. Thanks for posting the workaround. A fix has been identified but we do not have an eta. If your case is attached to the Defect, you…

Defect 445361 has been resolved and delayed jobs should be in progress or completed on affected customer accounts.

We have a separate Defect for the Amsterdam datacenter which was rolled into Defect 445361 Work Queue > Scheduled Scripts | CSV Imports > Jobs Not Processing | Status Deferred / Pending.

Please file a Support case and post the # here.

Accounts affected by Defect 441878 should be online now.

This maintenance was completed successfully and status.netsuite.com was updated to reflect the downtime. An incident in multiple co location facilities has resulted in a degradation in availability for customers local to these datacenters when using NetSuite functionality. Operations Engineers were notified of the issue by…