CDuf · Business Systems Analyst · Bronze Trophy

We use NetSuite standard version and were acquired by another company that uses NetSuite OneWorld and is manually mapping our accounting transactions to their chart of accounts. If they (our acquirer) turn on the SetUp>Company>General Preferences, Accounting Context and define a "Name", then they could use that Name on the…

No, I apologize for the delay in response. Our scenario is that we do not accept EFT payments as a matter of ordinary course but sometimes a Customer will submit payment via Electronic Funds Transfer directly to our bank. We don't process these payments through an Automated Clearing House and our volume does not warrant…

Seems like slowness has resolved for now.

Hello. all was well today until just now. Today, NetSuite just spins when attempting to access a contact. I checked status.netsuite.com, nothing reported yet. Wondering if anyone else is experiencing.

Thanks Dominica, I wonder if NetSuite cleared some server cache as part of their troubleshooting and the server cache has to be rebuilt. I agree with @andyns, it appears to be transaction focused at the moment. I have decent (although we never think anything is fast enough ? ) performance on saved searches and navigation…

Actually Ivy, we are again experiencing NetSuite outage or performance degradation? I have checked status.netsuite.com but none reported there, yet It is not an outage, yet but it is the same slowness. I am Trying to review my performance monitor to pinpoint the slowness and will update. Thanks.

Yes, Thank you Ivy for the updates. we were on edge for a bit. Thanks so much. Yes, we can get back in.

Thank you Ivy. I understand it is hard to target a resolution time frame. We have Customers using Support (Case) Management to contact us. We would like to send them notification and some expectation of resolution timing. Is there anything else NetSuite is comfortable sharing? Thanks

status.netsuite.com just posted this: 11/1/2021 (Updated: 02:24 PM) We're investigating an issue affecting the NetSuite service in NA East. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time. 02:24 PM

Is anyone experiencing a NetSuite outage or performance degradation? I have checked status.netsuite.com but none reported there

Hi, we are also a Software company. How do you capture the Customer's "current" version? Manually survey the Customer? Rely on the Customer updating the version in the Customer center? Thanks

as to:What time zone the timestamps on the report are in? In this case, since I am running the LogIn Audit Trail search, and my personal preference matches the Time Zone set Setup > Company > Preferences > General Preferences, the report results for these fields are based on Company Preference, rather than system time…

Filed Case: results = Must be provisioned and go through Account Manager (likely meaning, additional fee)

I have the same need. I am trying to go about it using a Workflow based on the Set By -System- and condition {lastcustomermessagereceived} -{lastmessagedate} = 0. I use a Set Field Value action to put the result in a Workflow field "Customer Message Date Difference", Before Record Submit. In the Assign Status state, I use…

Thanks Michelle. Just wanted to follow up. I am not getting the expected results. I am documenting my results and will post here.

If anyone else would like to be able to move the Last Sales Activity field on forms, please vote for Enhancement # 220082 and please leave a comment as to why you need to be able to move it. I see there are 51 votes currently and only one comment.

Wow. Thanks Patrick for all your work. I thought so but wanted to be sure I wasn't missing a reason I shouldn't use it that way. Perfect. I will move forward with my deep testing, reporting and documentation. I appreciate your help. Have a great weekend.

Thank you Patrick. We are transacting in our standard Netsuite instance & providing our parent an extract. They then manually map our accounts to theirs & load them into their OneWorld NetSuite instance, where we are a Subsidiary. The have one chart of Accounts We will be operating like this For 18-24 months. I am looking…

If you have a Sandbox, there is a specific order that you build/link your statutory accounts to your primary accounts and the statutory can be selected locally. Tinker in Sandbox to get the right order. SuiteAnswer ID 51316 ERP: Enhanced Support for Statutory Chart of Accounts Allow using different Account names and…

I found there is a CloudExtend Gmail for NetSuite available on Chrome developed by Celigo. I have reached out to them. Thanks Jack. I appreciate it.

Thank you both. I created an "Integration User" and Integration Role. Thanks for the tips.

I know this is a couple years old but wondering the same thing. We are migrating to GMail and looking for a solution.

Yes, I think for literally entering time on Projects/Jobs, I would need Advanced Project Management but we use the Tracking Time for CRM feature and I found this Note that you can only track time on events if you use the Tracking Time for CRM feature. We are using it for cases and customer relationship interactions. All is…

Thanks again Michelle. After changing time Tracking entry Form Case/Task/Event field to Inline Text>Save and change back to Normal> Save. No Case/Task/Event field available for entry/selection. Setup>Company>Enable Features>Company>Projects screen shot

Thanks Michelle. I see I can access Time Tracking on the Customer record & on the Customer Time Tracking sub-tab. When I Add New Time, I loose the ability to attach the time to an Event. I customized the Time Tracking Entry form to include the Case/Task/Event field with Normal Display Type but in Edit Mode the field is…

Yes, we spend some unscheduled time with a Customer and want to Log Event to capture the time. If we are inside the Customer and navigate to Activities>New Event, the Related Records>Company field defaults from the Customer. Save. Go back into the Event Access Time Tracking>click New Time, the Customer:Project field…

Thank you. I submitted my vote and comment on this Enhancement # 470616.

Yes, Patrick. I can access SuiteAnswers now. Thanks.

Thanks again. No VPN Nothing happens Incognito - same result - error

Hi Micah, thanks for the suggestion. I cleared my cache and cookies, closed Browser (Google Chrome Version 92.0.4515.131 ) shut down my computer and restarted. I am accepting all Cookies: General settings Allow all cookies Sites can use cookies to improve your browsing experience, for example, to keep you signed in or to…