Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Save $30 - limited to first 1,000 registrants
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Support Management switch from Outlook to gmail Anonymous Customer issue
Sine 2011 We have used Support Management. Our Customers can log Support Cases by submitting an email to our support team.
Cases that were submitted via email where the from email address was not already in NetSuite create a case and attach it to the Anonymous Customer, as expected.
When using Outlook as our email server, the Customer's email sender address was retained and appended to the
From field: 200002 Anonymous(karen.williams@staxxxxxxgroup.com) field.
This was helpful because seeing the email name and domain helped us determine which Customer the case should actually be assigned.
Our email service was Outlook and November 8th we changed to gmail.
0