Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Support Management switch from Outlook to gmail Anonymous Customer issue
Sine 2011 We have used Support Management. Our Customers can log Support Cases by submitting an email to our support team.
Cases that were submitted via email where the from email address was not already in NetSuite create a case and attach it to the Anonymous Customer, as expected.
When using Outlook as our email server, the Customer's email sender address was retained and appended to the
From field: 200002 Anonymous(karen.williams@staxxxxxxgroup.com) field.
This was helpful because seeing the email name and domain helped us determine which Customer the case should actually be assigned.
Our email service was Outlook and November 8th we changed to gmail.
0