Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Thanks for pointing this out. I'll ask our Doc Team to review the guide.

You should be able to view your cases in the NetSuite Account Center under the Support tab. If you know the case # for seeing open tickets, post it here.

Can you submit a case and reference the Help answer? Support will review the answer for any inaccuracies. 

Try adding the "NetSuite Support Center (Basic)" role to your employee record, then check the Support tab.

The sandbox link provided requires login access. You can upload a screenshot of the item list instead.

Not sure if this is related but there are a couple of SuiteAnswers on the topic of MS ADFS. See Answer Ids: 28565 and 28566.

This is being tracked by Enhancement:138692 Web Services > Expose System Notes. Thanks, Rob

Shawn, Re: Defect #175812 :Web services to sandbox failing. Unable to connect to host. This should now be fixed. Please contact Support if you continue to experience this problem. Thanks, Rob

Just tested this as of 9:13am CT on 01.18.2010 and the issue is still occuring: ERROR: INVALID_KEY_OR_REF - Invalid shipmethod reference key 3. Defect 174492 has been filed and currently with Development. WORKAROUND: Fulfill order through UI. Thanks, Rob

According to SuiteAnswer 78435, the problem may be with the role opening the link: Scenario: Report is scheduled with Sending Format = Send only a link, and a user who is added as email recipient accessed the report using a custom role and tried to export the results. [LIST] [*]Report Schedule > Message tab > Sending…

A similar scenario is documented in SuiteAnswer 13796: A user with the following permissions in his role does not have the Save button when creating a Transaction Saved Search. Only the Preview button is available. Perform Search - Full Find Transaction - View In order to save a new transaction saved search, a user’s role…

If anyone else is experiencing this issue, please file a Support case and reference Defect 517767 : Scheduled Saved Search > Scheduled Email is Sent Multiple Times.

AmandaFlynn, I think an approximate number will give them a better idea of the impact this is having.

If your week starts on Monday, can you try: [LIST] [*]CASE WHEN ({trandate} >= TRUNC({today},'IW') and {trandate} <= NEXT_DAY({today},'SUNDAY')) THEN {amount} ELSE 0 END [/LIST]

Marty Zigman provides a good example on his blog. The capacity is well documented in NetSuite Help and I am providing a reference here for your quick reading. Basically, start with a NetSuite Saved Search with the detailed results you want when you drill down. Then, only summarize the fields you want to display in your…

AmandaFlynn, I looked at your case and a defect has not been filed yet so I'll follow up with the rep on this. My take is they want to rule out related settings that may impact the email schedule. A couple of reasons for Support's suggestion: [LIST] [*]Users who subscribe to saved search alerts are added to the Specific…

Yes, I see what you mean. The Drill Down Fields are specifically set for viewing search results externally, either by publishing the search to your website or via a presentation tab (intranet). For example, you could add fields you would like displayed when a customer viewing search results on your Web or intranet site…

Thanks AmandaFlynn, all cases previously attached to 517767 were moved to 511135. Please reference Defect 511135 when contacting Support.

This issue has a target fix date of 12/06/18.

For searches, try the following: 1. Navigate to Lists > Search > Saved Searches > New. 2. Select Saved Search for the Search Type. 3. Under the Results tab add the following fields: [LIST] [*]Title [*]SearchSchedule Fields...: Recipient [/LIST]4. Click Save & Run. Note: This search shows the Recipient's name under the…

This topic includes a few sample expressions: [LIST] [*]Present week sum and count CASE WHEN ({trandate} >= TRUNC({today},'W') and {trandate} <= NEXT_DAY({today},'SATURDAY')) THEN {amount} ELSE 0 END CASE WHEN ({trandate} >= TRUNC({today},'W') and {trandate} <= NEXT_DAY({today},'SATURDAY')) THEN 1 else 0 END A week ago sum…

Unfortunately, I don't see the equivalent filter for SearchSchedule Fields... in the report search type. I found a related feature request that may be included in a future release, however no eta is available. You can vote for it in SuiteIdeas or submit an online case and Support will attach your case to it. Enhancement…

We have a similar request in Enhancement 246817 : Search / Reports > Add audit trail (system notes) entry showing when the Saved Search or Custom Report was executed.

You can try the Saved Search Execution Log at: [LIST=1] [*]Go to Reports > Saved Searches > All Saved Searches. [*]Click Edit next to the required saved search. [*]Click the Execution Log subtab. [/LIST] You must be an administrator or have at least Create level of the Publish Search permission to view it.

Hi Kathy, I would contact Support to investigate this further. Reports that run beyond 3 minutes during peak hours are automatically disabled and the primary email recipient should be notified by email that the report has timed-out. Timed-out reports will not run again until they have been either edited, to make them run…

Support filed Enhancement 246834 for Mass Update > Change the Owner of Saved Searches. In order to change the owner of a saved search, a user must have Administrator access to the account. Full Access role and all other standard/custom roles do not have the capability to change the owner.

Different actions on saved searches can be tracked using Analytics Audit Trail: 1. Lists > Search > Saved Searches > New. 2. Select Analytics Audit Trail as type of search 3. Criteria tab: - Select Record Type = Search - Record Action = Delete 4. Modify Columns on Results subtab 5. Run Note: Results will not return the…

Try the following criteria in a "saved search" search: 1. Navigate to Lists > Search > Saved Searches > New 2. Select Saved Search for the Search Type 3. Under the Criteria > Standard subtab add the filter Formula (Text) 4. Set the following options: Filter = Formula (Text) Description = is John Doe (example) Formula =…

The SuiteAnalytics Connect feature was formerly called ODBC Connections for Advanced Reporting. When enabled, the Connect Service enables your business to archive, analyze, and report on its data using a third-party tool or any custom built application, all while using a Windows or Linux operating system. If you enable the…

You should be able to get this in an item saved search: 1. Criteria: a. Transaction fields...Type=None of : Cash Sales, Invoice, Item Fulfillment b. Transaction fields...Date = Use a relative date range or pre-defined range c. Transaction fields...Location = add locations if needed 2. Results tab: all fields required, like…