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Answers Hit Count is not consistent

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edited Nov 14, 2018 8:31AM in Reporting & Analytics for B2C Service 1 comment

Summary

Answers Hit Count is not consistent

Content

There is complaining from customer stating that answers hit count  is not consistent. We have 2 interfaces (Interface1 & Interface2)

Interface1 is busiest site so usally has the higher hits. But report show hit count for interface2 far above the interface1.

I have attached report. How to resolve this issue?

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