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How can we identify a user? — Cloud Customer Connect
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How can we identify a user?

Accepted answer
edited Jan 11, 2019 4:45PM in Digital Assistant and Mobile 4 comments


I want to know how to identify a user with whom the Bot has already had a discussion


What I'm asking is that the user's ID is the same for the user all the time or just for a session?
if is for a session, how can I identify the user without using authentication (when using the fb channel for example) and having a conversation with the bot before

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