You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Using rel_date_diff() as an expression or in any of the calculations

Received Response
36
Views
1
Comments
edited Jul 19, 2019 3:07PM in Reporting & Analytics for B2C Service 1 comment

Content

Hi All,

We are trying to write a if condition which has rel_date_diff() function. But, getting the error that, this function cannot be used as an expression. Below is the column calculation, which we are trying to achieve;
if(transactions2.created IS NOT NULL,if((rel_date_diff(first(transactions2.created,transactions2.created),incidents.created,incidents.rr_id) - (response_reqs.rslv_within *60)) < 0 , 'Within SLA Compliance','SLA Breached'),'Not Applicable')

Notes:
1. transactions2 table has following filters : trans_type = Status change and id1 = Incident.Status.
2. We want to calculate the relative time difference between 2 statuses and compare that value to the Resolution time based on which, we are trying to decide if the custom SLA has been breached or not

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!