What's new in Customer Journeys?

Connect and learn more! ×
How can we combine two RightNow reports into one? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How can we combine two RightNow reports into one?

Received Response
edited Mar 11, 2020 3:57PM in Reporting & Analytics for B2C Service 3 comments


Active day for agent value for management purposes, we want to combine the information held in reports:

  • Public Reports > Service > Agent Reports > Agent Login > Agent Login
  • Public Reports > Service > Chat Reports > Chat Agent Summary Status

into a single custom report to allow extra filtering such dividing a column to give the average per day.

However, simply adding extra columns to one of the reports with the same expression, e.g. adding a column in Chat Agent Summary Status using the Login Time definition from Agent Login:

sum( if ( user_trans.type = 1, date_diff( user_trans.end_dttm, user_trans.start_dttm ) ) )

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!