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How can we combine two RightNow reports into one? — Cloud Customer Connect
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How can we combine two RightNow reports into one?

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edited Mar 11, 2020 3:57PM in Reporting & Analytics for B2C Service 3 comments

Content

Active day for agent value for management purposes, we want to combine the information held in reports:

  • Public Reports > Service > Agent Reports > Agent Login > Agent Login
  • Public Reports > Service > Chat Reports > Chat Agent Summary Status

into a single custom report to allow extra filtering such dividing a column to give the average per day.

However, simply adding extra columns to one of the reports with the same expression, e.g. adding a column in Chat Agent Summary Status using the Login Time definition from Agent Login:

sum( if ( user_trans.type = 1, date_diff( user_trans.end_dttm, user_trans.start_dttm ) ) )

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