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Embedded URL Report

edited Mar 24, 2020 5:09PM in Reporting & Analytics for B2C Service

Summary

How to show the file path of the attached file in an incident

Content

Hi Everyone,

I've working in my reports and i was able to show the attachments on each incident as URL in an object. However, we need now the URL itself as another column and i'm not sure if this is possible.

For example, Column A contains the attached documents with hyperlink. Then when you click that, it will show the attached file.

in Column B. It gives the exact URL like this: <https://[interfacename].custhelp.com/cgi-bin/[Interfacename].cfg/php/>admin/console_util/fa_redirect.php?p_content_type=download&p_file_id=<File

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