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how to get the number of chats by site

Received Response
edited Apr 17, 2020 1:41PM in Reporting & Analytics for B2C Service 3 comments


We offer customers to start chat from customer Portal and brand website (by CCL link), i would like to identify how many chat coming from our custhelp pages and how many from brand website.

i created a simple report to check what is the URL of each requested chat however for many chats i get No Value clickstreams.referrer. PFA..

is there any any report which can help me.

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