CTI in Oracle Engagement Cloud

Summary

CTI Adapter compatibility with Telephony Service Provider

Content

Hi All,

Good Afternoon. 

Today, most of our customers are looking for a common feature in CRM, which is CTI.

And Oracle Engagement Cloud provides the CTI feature in-built in the application. But, most of the time we, partners are not able to perform a successful CTI integration with our customer's Telephony Service Providers(who are the leading service providers in market). This is mainly because the CTI Adapter is not supported for these Service Providers.

In this context, we would like to know about the Telephony Service Providers for which the CTI Adapter is compatible. We would also like to know what all configurations should a Service Provider hold in order to avoid the compatibility issue.