Emails Received - Exclude Client Response to Auto Reply and Thank You Responses

Summary

Exclude Client Responses to Auto Replies and "thank you" responses to solved incidents

Content

I am trying to update the Emails Received report to count the number of emails received as follows:

• auto-reply sent to client AND client responds again
  • count # emails received as 1, exclude initial email that was not addressed by auto-reply
• client responds after incident is solved with a "thank you" and agent clicks on custom "No Reply Needed" button to append a private note
  • count # emails received as 1, exclude "thank you" email 

The report currently excludes the following:

• auto-reply sent to client AND client does NOT respond again