Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Ability to Filter Emails based on Email being in the cc line

edited Jul 7, 2020 8:22PM in Fusion Service 3 comments

Content

Hi all,

Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. HR@arcadis.com is in the cc field) and then send an auto reply along the lines of "if you need a ticket created please resend your email in the to field".

We just went live with HRHD and were wondering if this was possible at all? I've looked at filters, but have not found a solution. I wanted to post here before posting in the idea lab about it.

Thanks,

Version

20B
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!