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Ability to Filter Emails based on Email being in the cc line — Cloud Customer Connect
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Ability to Filter Emails based on Email being in the cc line

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edited Jul 7, 2020 8:22PM in B2B Service 2 comments

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Hi all,

Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. [email protected] is in the cc field) and then send an auto reply along the lines of "if you need a ticket created please resend your email in the to field".

We just went live with HRHD and were wondering if this was possible at all? I've looked at filters, but have not found a solution. I wanted to post here before posting in the idea lab about it.

Thanks,

Version

20B

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