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Total Cost display in self-service enrollment

Received Response
edited Sep 15, 2020 9:30PM in Benefits 4 comments


Total cost display for deductions that are taken only once in a month


Our transit deductions are taken every 2nd payroll (or basically once in a month). Employees elect the monthly amount from self-service. However, the label under total cost is displayed as "per pay period". It is misleading and incorrect. We tried to change the label but it is not dynamic, I believe. Is there any other way to change the label to say based on "defined frequency" or "communicated frequency" in the program. Or even to change the label based on program (maybe we missed something when we tried doing personalization)?

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