Benefits Employee Self Service
Discussion List
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Redwood Benefit Plan comparison tool - Can we choose which rate to display?Summary: Hi, In setting up the plan comparison tool for the first time for our rollout with Redwood, I see both medical and dental comparisons, the displayed cost is def… -
Life Event is not triggering for Spouse but is triggering for ChildSummary: Two Life Events are configured: Add a Dependent Add a Partner In both LEs, same Table Name and Column Name is being called. Why is it triggering for Child and n…
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25A - How to enable redwood UI pages for HCM Benefits and PayrollSummary: 25A - How to enable redwood UI pages for HCM Benefits and Payroll Content (please ensure you mask any confidential information): Version (include the version yo…
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We need to copy a plan to create a new planWe have a requirement to create a new plan which is the copy of an existing plan only the name is changing. How can we achieve this without manually copying the plan. Is…
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Benefits Court Orders are not end dating automatically when the employee is terminatedWhenever we terminate the employee the Benefit enrollments get end dated by processing the Termination life event. In the same way the court orders should be end dated. …
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process to sync dependents that we add as an employee to the enrollmentsWhen we add the dependents as part of our enrollments sometimes those dependents do not reflect on the enrollment window. Is there any process we can run to sync the dep…
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How to hide the disability status in additional info section on the people top cover pageSummary:How can I hide the Disability Status in the Additional Information section before enrolling while creating a new contact? The system doesn’t allow me to hide jus… -
Redwood Benefits AI Agent response field - can we change "Ask Oracle"Summary: Hi, as we prepare to roll out Redwood in Benefits, I have created the Benefits AI Agent in a test environment and am loving testing! I have named it "Benny" as …
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Open Enrollment new rates reflects old rates for Dental Basic PlanWe are facing an issue : The issue is the dental employer rate was incorrect for the month of January, ( Life Event - Open as on 1.1.25). The employee rate was correct. …
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Request to Hide Cost Information on Benefits Enrollment ScreenWe would like to explore the possibility of hiding the cost information on the Redwood benefits enrollment screen. Context: This specific benefit has no registered fees … -
Benefits Plan is not showing up in the enrollment window even after the Eligiblity is satisfied.Summary: After running the process 'Evaluate Life Event Participation' for person and program for a plan the system gave message 'The person is eligible to participate a…
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Employee was not able to enroll into the Benefits from Employee Self Service PageSummary: Hello, We are using Seeded Employee role, but the employee was not able to "Enroll" into the Benefits from Employee Self Service Page. We can see that Enrollmen…
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Redwood Benefits AI Agent - need help adding additional documents to ToolSummary: Hi, in working through setting up the Benefits AI Agent, I am having difficulty adding additional documents to the Tool. In the initial set up to test, I was ab…
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Redwood Benefits Self-Service - Quick Actions OrderSummary: Hi, we created and added the Benefit Plan Comparison tool for Medical and for Dental. I see as Quick Actions on Benefits Self Service, and would like to have Me…
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Deleted life events are showing on the Redwood benefits pageSummary: We turned on the Redwood benefits page and noticed that employees are able to see deleted life events. The delete life event also stops employees from taking th…
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Can we customize the text on Post Enrollment Task - Complete Pending ActionsHello Hope you are doing well! We want to put some help text on Post Enrollment Task - Complete Pending Actions when employee election a benefit which needs EOI. We also… -
We need know if is possible use the Journeys HCM at the page about benefitsSummary: We need know if is possible use the Journeys HCM at the page about benefits Content (please ensure you mask any confidential information): When we enter the des…MiguelAntonetti2024 21 views 4 comments 1 point Most recent by Monica Vijayashanker -Oracle Benefits
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Before you enroll Redwood page: My contacts field not showing up on custom roleSummary: I am enabling “Benefits” for a custom employee role that previously had benefits privileges removed. After adding the supposedly necessary roles and privileges,…
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Change Enrollment Period Start DateSummary: I am having an issue with changing the enrollment period start date for a specific life event. I want to allow the employee to enroll in benefits 30 days prior …
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Components are disabled in visual builder studio.Summary: We need to add Static text in benefits redwood quick action page (Before You enroll). While try to add it using components in advanced mode in VBS, the componen…
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Redwood Benefits Self Service Page Issues and ObservationsSummary: Redwood Benefits Self Service Page Issues and Observations Content (please ensure you mask any confidential information): Hi everyone, We are noticing couple of…
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Redwood 24D : Is there a way to hide the 'Support' button in self serviceHello All, Is there a way to hide the whole 'Support' button/page from the self-service through VBS? I could hide the 'Estimate the HSA', Get to know your benefits, comp…
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Print timestamp on Summary of Elections at Open EnrollmentHi Hope you are doing well! We have enabled delivered Alert 'Summary of Elections at Open Enrollment' and able to test successfully. However Business wants to print the …
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Hide "Total Cost per Pay Period" Section in Benefits Enrollment Summary PageSummary: Hide "Total Cost per Pay Period" Section in Benefits Enrollment Summary Page Content (please ensure you mask any confidential information): Hello all, Per our c…
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how to hide "Choose how you want to enroll" under self service benefit enrollmentSummary: Hi , we want to hide "Choose how you want to enroll" under "before you enroll" redwood self service benefit enrollment, if there any way to hide it. Content (pl…
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Not able to access Employment information through Benefits enrollments pageWe are Not able to access Employment information through Benefits enrollments page. However we are able to access the employment information through the person managemen…
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How to hide My Spouse or Domestic Partner/My Child option in Report Life EventSummary: In 24D, the self-reporting life event is changed to redwood and now we are having option to report life event for Me or Spouse or Child. Client wants to hide Sp…
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Lock of the mandatory enrollment period for the benefits planFor the client I’m assisting, we have a health plan scenario where employees must remain enrolled for a specific period before they can switch plans. However, during thi…
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"Rehire" Life event not getting triggeredSummary: For employees undergoing Rehire scenario, Rehire Life event must be triggered & eligibility/Enrollment opportunity must be evaluated accordingly. However, that …
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Redwood - Benefits plan image blurred and not fully visibleRedwood - Benefits plan image blurred and not fully visible, but the same is clearly and fully visible in RUI page Benefits Plan image icon visible clearly in RUI per be…