Benefits Employee Self Service
Discussion List
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Retiree (Non-Worker Relationship) Access to Benefits Self Service as a UserSummary: Our client has a requirement to allow Retirees (Nonworker relationship) to have access to Benefits Self-Service to be able to complete Open Enrollment or a Qual…
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Contacts section show up differently in Report a Life event page and Self Service enrollment pageSummary: Possibility to make the contacts section same in "Report a Life event" page and "Self Service enrollment" page Content (please ensure you mask any confidential …
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"Need help? Contact Us" in Benefits Self Service should go to common email boxOur client requirement is to see common email under contact us section. Even though it shows the benefits representative name and email which we assigned in Core HR, cli…
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Approval Flow for "Add / Update Dependents" in "Report a Life Event" in Redwood UISummary: Approval Flow for "Add / Update Dependents" in "Report a Life Event" in Redwood UI Content (please ensure you mask any confidential information): Hello Communit…
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My Pensions under My Benefits > Where to update icon?We have Pensions Self Service enabled for Benefits- setup steps followed as per documentation and this is working as expected, employees can amend pensions via ESS and t…
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the life event is not getting deleted from plan levelSummary: I want to configure the LE at program level, but for that i have to remove it from the plan level. When i am trying to delete it from enrollments section it is …
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Life Event Admin Adjustment- No Change is either going to processed and closed or shows error.Summary: I have created a LE Admin Adjustment- No Change based on the requirement that it should only impact LTD, STD, Basic Life plans and same plans are available for …
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Benefit Plan not appearing during union change promotion life event onlySummary: The employee was promoted from Union Code X to Union Code Y on 9/9/2024. While in Union Code X, the employee was enrolled in one of the vision plans. However, t…Vinodhini Rajendran-Oracle 3 views 1 comment 0 points Most recent by Pankaj Toshniwal-Oracle Benefits
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Hide "Total Cost per Pay Period" Section in Benefits Enrollment Summary PageSummary: Hide "Total Cost per Pay Period" Section in Benefits Enrollment Summary Page Content (please ensure you mask any confidential information): Hello all, Per our c…
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Benefits got cancelledHi Team, The employee added a Child Age Out LE last 12/13. However, the active enrollment from the said date has been removed or turned to Waived as of 01/01/2025. What …
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Oracle Benefits AI Agent in Redwood Benefits PageSummary: I enabled the AI agent in benefits self service redwood page but AI agent is prompting "Sorry, the assistant is unavailable right now. If the issue persists, co…
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Benefits Fast Formula Error - line 133, an arithmetic, string, or conversion error occurred.Summary: Hello All Seeking quick help on the Fast Formula Error in Line 133 (Snapshot Below). Unable to process Open Enrollment due to this error. "Formula IHG_PH_BEN_DE…
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Benefits - Need to hide 'Domestic partner' under 'Report a life event' self service pageSummary: We need to remove 'or Domestic Partner' text under Report a life event page. We were not able to customize using VBCS. Content (please ensure you mask any confi…
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Facing Error: You need to enter a date of birth that's before the start date of the person record.Summary: Hello, we're performing data migration of contacts for benefits. We have faced the following error: 'You need to enter a date of birth that's before the start d…
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Life Event Reason of “Waiver of Premium” to the list for the Administrative Adjustment Life Event.Summary: We need to add a Life Event Reason of “Waiver of Premium” to the list for the Administrative Adjustment Life Event. For this reason, will need to be able to ove…
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Standard Rate value rounding up to two decimal placesSummary: In HCM Benefits , the Rate value(Primary/Secondary) in the Benefit enrollment page rounds up to two decimal places automatically. However, we have a business re…
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Components are disabled in visual builder studio.Summary: We need to add Static text in benefits redwood quick action page (Before You enroll). While try to add it using components in advanced mode in VBS, the componen…
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Hide section/button, change button text in Benefits ESS pages via VBCSIs it possible to hide these sections/buttons in Benefits Self-Service? Is it possible to change the text of the "Edit" button? Change the text and remove the "or domest…
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SSN, DOB, and Gender required for Employee’s contacts in BenefitsSummary: Situation: > Benefits Teams in US wants to make SSN, DOB, and Gender required for Employee’s contacts who are dependents covered under Benefits. > In the past, …
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Entity row with key null is not found in DocumentProvidedDetailsEO.Summary: When we try to add the approved date under Pending action (document details), we encounter the following error. Could someone please assist us Content (please e…
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Redwood: New document type cant be added at "document uploads" under program?Summary: New document type cant be added at "document uploads" under program? We have createad a common document type for benefits called "Supporting Document". But I do…
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how to remove the annual rate amount for an unrestricted plan which has voluntary rate from ESS pagSummary: There is an unrestricted savings plan with voluntary contribution rate that the associate will enter. The annual rate is being calculated automatically after en…
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Can i hide option for 1 plan and show it for other?Summary: Is it possible to hide supplemental spouse coverage for divorce Life Event with no spouse and show supplemental spouse coverage as waived defaulted if there is …
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How to setup parking plan in BenefitsHello Team, We have requirement to setup Parking & Commuter plans. Employees will enter the Monthly coverage amount max of 325. But the coverage should should be calcula…
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Benefits Plan Instruction Info/Text not visible if the plan has no edit optionSummary: Benefits Plan Instruction Info/Text not visible if the plan has no edit option while making enrollment in Benefits ESS Redwood Page. Content (please ensure you …
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Contact Effective End Date field not working in Life Event Data ChangesSummary: We want to trigger a life event when the contact relationship ended. We used the effective end date field on the Edit Contact Page and enable it using page comp…
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Hiding Annual Amount and Annual Cost in RedwoodSummary: Hide Annual Amount and Annual Cost in Review and Submit page - Benefits Self Service Content (please ensure you mask any confidential information): Hi Team, We …
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Unable to upload documents from pending action items in new redwood self service page.Summary: I am validating a functionality of redwood to complete the pending certification for a plan from ESS, whereas it is not allowing me to upload the document. I tr…
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benefit relationship not getting automatically for any employee even when we have createdSummary: Content (please ensure you mask any confidential information): Hello, every time we try to evaluate the life event of employee, we dont see the befit relationsh…
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Redwood Benefits Self Service Page Issues and ObservationsSummary: Redwood Benefits Self Service Page Issues and Observations Content (please ensure you mask any confidential information): Hi everyone, We are noticing couple of…