Clarification on OOTB reports are available in service?
In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis.
1. Average speed of response to a service request by the agent?
2. Agent Availability and unavailabilty time on daily basis?
3. Customer satisfaction report on agent?
4. No.of handled interactions per day/month?
If anyone knows please update me.