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Clarification on OOTB reports are available in service?

edited Sep 30, 2020 5:41AM in Fusion Service 2 comments

Content

Hi Team,

In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis.

1. Average speed of response to a service request by the agent?
2. Agent Availability and unavailabilty time on daily basis?
3. Customer satisfaction report on agent?
4. No.of handled interactions per day/month?

If anyone knows please update me.

Thanks,
Shaheela

Version

20C
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