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Best practice to create a custom role — Cloud Customer Connect
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Best practice to create a custom role

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edited Oct 13, 2020 11:08AM in B2B Service 2 comments

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Hi,

I had 2 queues as Q1, Q2 and I want to add one button in the SR details page layout which should be visible only for Q2. 
For that I have created a new role without copying or inherit any standard role and I have used taht role in the details page layout.It is working fine.
But I just want to clarify that the role which I have created is a custom role whih doesn't have any actions/functionalities. 
So Is this is the best practice to create a dummy role without any actions or have to copy any standard role using inherited option?

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