You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Best practice to create a custom role

edited Oct 13, 2020 11:08AM in Fusion Service 2 comments

Content

Hi,

I had 2 queues as Q1, Q2 and I want to add one button in the SR details page layout which should be visible only for Q2. 
For that I have created a new role without copying or inherit any standard role and I have used taht role in the details page layout.It is working fine.
But I just want to clarify that the role which I have created is a custom role whih doesn't have any actions/functionalities. 
So Is this is the best practice to create a dummy role without any actions or have to copy any standard role using inherited option?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!