You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Enhanced Business Rule 2.0 Log

edited Sep 10, 2021 8:34PM in Reporting & Analytics for B2C Service 2 comments

Summary

How to access EBR log

Content

Hi

Can we access Enhanced Business Rule 2.0 log in BUI or in Agent Console. I know we can access legacy business rule from left navigation i.e. Site Configuration >> Logs . However I could not get logs for Enhanced Business Rule.  I need to have EBR log for an incident. 

I tired the following but failed to get incident EBR log

  1. \Public Reports\Service\Other Reports\Rule Reports\Rule Log History
  2. Custom report for Incident (joined with rule_log table)

Does any know is there a standard report or component which can give us EBR 2.0 logs?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!