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Enhanced Business Rule 2.0 Log

Accepted answer
edited Sep 10, 2021 8:34PM in Reporting & Analytics for B2C Service 2 comments


How to access EBR log



Can we access Enhanced Business Rule 2.0 log in BUI or in Agent Console. I know we can access legacy business rule from left navigation i.e. Site Configuration >> Logs . However I could not get logs for Enhanced Business Rule.  I need to have EBR log for an incident. 

I tired the following but failed to get incident EBR log

  1. \Public Reports\Service\Other Reports\Rule Reports\Rule Log History
  2. Custom report for Incident (joined with rule_log table)

Does any know is there a standard report or component which can give us EBR 2.0 logs?

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