Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Chat queue availability report — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat queue availability report

Question
6
Views
0
Comments
in Reporting & Analytics for B2C Service

Summary:

Historical report on how much time there was no agent available for a specific queue.

Content (required):

I'm looking for a historical report on how much time there was no agent available for a specific queue, perhaps broken down by date/time. I can see this data in the real-time reports (i.e. who is available and how many sessions are free). But I've been trying to either find an oob report or create one to tell me this information over the last 6 months. Just simply queue and date/times there were no available sessions. Any help is appreciated.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!